Suspect you’ve been a victim of fraud or scam?

Please take the following actions immediately: 

1

Alert your bank to freeze the affected bank account(s).


If you are aged 55 or above, activate the CPF Withdrawal Lock to disable online CPF withdrawals.

2

Reset your Singpass if you think it has been compromised. Call Singpass 24/7 hotline or helpdesk at go.gov.sg/singpass-contact-us.

3

Submit a police report and inform CPF Board.

To report scams or phishing attempts, write to us from Monday to Friday, 8:30 am to 5:30 pm (except Public Holidays) with a copy of the police report.

Have a query?

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Need help with your CPF matters?

Find quick answers through our list of commonly asked questions. Or you can reach us through these customer service channels. 

For enquiries on retirement, housing, nomination enquiries:

1800-227-1188  (within Singapore)

+65-6227-1188  (from overseas)

 

For enquiries on healthcare, e.g. MediSave, MediShield Life or CareShield Life:

1800-222-3399 (within Singapore)

+65-6222-3399 (from overseas)

 

Hotline operating hours:

  • Monday - Friday: 8:30 am to 5:30 pm
  • Saturday, Sunday and public holidays: Closed
  • Eve of Christmas, New Year and Chinese New Year: 8:30 am to 1:00 pm

Airtime charges will apply for mobile calls to 1800 service lines. Calls are free of charge only if made from regular land lines. To avoid waiting on the line, you can book an appointment and call us at your scheduled time.

Counter Services are available by appointment only. Book an appointment to visit us at your preferred date and time.

 

Please note that CPF Jurong Service Centre is closed for renovation from 1 Aug 2025 and will re-open on 9 Mar 2026. 

 

View service centre locations

 

Operating hours

  • Monday - Friday: 8:30 am to 5:30 pm
  • Saturday: 8:30 am to 1:00 pm (CPF Bishan)
  • Sunday and public holidays: Closed
  • Eve of Christmas, New Year and Chinese New Year: 8:30 am to 1:00 pm

Text Us: Get Help via WhatsApp (Faster option for personalised scheme clarification with our Customer Service Executives!)


Benefits:

  • Reply within 3 hours
  • Secure Singpass authentication
  • Send images & voice messages

Text Us Agent Support Operating Hours:

  • Monday - Friday: 8.30am to 5.30pm
  • Saturday, Sunday and public holidays: Closed
  • Eve of Christmas, New Year and Chinese New Year: 8.30am to 1.00pm

Use Write To Us for:

  • Complex cases/appeals (Reply within 5 working days)
  • Enquiries on someone else's behalf
  • Policy feedback
  • Employer/Business Partner matters
  • Foreigner account closure enquiries

Quick Tip: Check our FAQs first for immediate answers to common questions!


Have an appointment?

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