A Singapore Government Agency Website
Notice

Our CPF hotlines are temporarily unavailable due to technical difficulties related to Singtel. We apologise for any inconvenience caused. For urgent assistance, please reach us through our Text Us service, and we will respond as soon as we can.

Overview
Key measures to better partner you in safeguarding your CPF savings
CPF Withdrawal Lock

Online CPF withdrawals can be instantly disabled at any time with 3 simple steps.

false
Daily withdrawal limit

Set a limit to determine the maximum daily amount you can withdraw online. The default is $2,000, and the maximum is $50,000.

false
Notifications

Receive timely notifications to your registered contact details whenever you make a transaction.

false
12-hour cooling period

Changes to key account details, such as your contact details, require a 12-hour cooling period so that you have time to react to unauthorised changes.

false
Singpass Face Verification

Additional verification for high-risk transactions.

false
Bank Account Verification

We make payment only after a bank has verified the bank account as yours.

false
Trusted Contacts

Appoint up to two Trusted Contacts who will receive copy of the same notifications as you for important transactions.

false
Safety Switch

Immediately disables access to CPF online services, stops in-progress withdrawals and prevents future disbursements to your registered bank account.

 

false
Prevention
Safeguard your CPF savings with these preventive measures today
Ensure account settings are updated
  • Keep contact details up-to-date so that you receive timely notifications whenever transactions are made.
  • Use only your personal bank account for withdrawals from your CPF savings.
  • Keep your daily withdrawal limit low.
  • Activate the CPF Withdrawal Lock to disable online CPF withdrawals if not withdrawing soon.
https://www.cpf.gov.sg/member/ds/account-settings false
Scam advisory
How to identify legitimate CPF communications

Beware of scammers impersonating CPF Board. We will never ask you to transfer your money or provide sensitive personal information. Look out for these details.

1
Calls
  • Calls will only be made from 6227 1188.
  • CPF Board will never call with WhatsApp.
false
2
Messages
  • SMS messages are always from “gov.sg”.
  • CPF Board will contact you on WhatsApp with the following accounts verified with a blue tick:
    • CPF Board Text Us using 6031 5753.
    • CPF Board, WhatsApp channel.
false
3
Emails
  • Emails will always end with @cpf.gov.sg or @e.cpf.gov.sg. 
false
4
If in doubt

Call the 24/7 ScamShield helpline 1799 to check if it is a scam.

Remember, CPF Board officers will NEVER:

  • Call using automated voice recording systems,
  • Ask you to transfer money,
  • Ask for your bank log-in details,
  • Ask you to install mobile apps from unofficial app stores, or
  • Transfer your call to the police.
false
Beware of common scam signs
Impersonation scams

Beware of scammers who:

  • Pretend to be CPF or other Government officials.
  • Claim that your Singpass was used for committing crimes (e.g. buying a SIM card) and you are under investigation for money laundering.
  • Pressure you to share personal information or hand over valuables such as cash, gold bars and jewellery for investigation.
false
Investment scams

Avoid advertisements where:

  • Investment opportunities are too good to be true, promising risk-free high returns.
  • Well-known personalities or government officials make endorsements.
  • You’re pressured to transfer money immediately or miss the opportunity.
false
Tell-tale signs of scam

Look out for messages that

  • Come from sources you do not recognise.
  • Prompt you to click unknown links or download files or apps on your devices.
  • Request to control your device by screen-sharing.

For more info on other scam types, please visit ScamShield. 

false
Report a scam
Suspect you've been a victim of a scam?

Take these actions immediately.

Freeze your accounts

Alert your bank to freeze the affected bank account(s).

 

If you are aged 55 or above, activate the CPF Withdrawal Lock to disable online CPF withdrawals.

false
Reset Singpass

If you think your Singpass has been compromised, reset your Singpass password by contacting the official Singpass 24/7 helpdesk.

false
Report the incident

Lodge a police report and inform the CPF Board with a copy of the police report. 

false
Resources
Need more information?
FAQs
Common questions
Articles
Related Reads
CPF Board's anti-scam unit
Account security

CPFB’s anti-scam unit: keeping your CPF savings safe

Learn how CPF Board staff review and enhance anti-scam measures to better partner members in safeguarding their CPF savings.

16 Sep 2024 • 6 minute read
Young couple figuring out how to deal with scams
CPF overview

Do’s and don’ts of scam prevention

Here are some tips to protect yourself from scams.

04 Aug 2023 • 5 minute read
man looking shocked while looking at his phone
Account security

How to protect yourself from phishing links

How can you detect and protect yourself from a phishing scam? Here are some tips to help you with that.

12 Mar 2025 • 4 minute read
https://www.cpf.gov.sg/member/infohub/educational-resources?page=1&pagesize=9 false