Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

Scheduled maintenance: CPF digital services will not be available on 28 Apr 2024, from 12am to 6am.

Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

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Understanding the reimbursement process

Understanding the reimbursement process

Who should reimburse you?

Responsible parties

Third parties who have a contractual obligation (e.g. your insurer/employer) are required to reimburse your MediSave and MediShield Life used for your medical expenses.

Apply for MediSave and/or MediShield Life reimbursement

Documents

You will need to submit relevant documents such as the finalised medical bill, Healthcare payments and claims statement and/or MediSave transaction statement to your employer or insurer, before they can reimburse your MediSave or MediShield Life.

Learn more
Check if you have received reimbursement

You can use the "Healthcare payments and claims" statement as a means to monitor your reimbursement details:

  1. Login to your Healthcare dashboard under my cpf digital services
  2. Proceed to 'Latest healthcare payments and claims'
  3. Select and view the details of your recent healthcare payments and claims. To view more claims, click on "View past 15 months".
Learn more
For employers or insurers

If you are an employer or insurer looking to submit MediSave and MediShield Life reimbursements for your employees, you can do so through the link below.

Learn more

Order of reimbursement

If you had used a combination of cash, MediSave and MediShield Life

The order in which employer or insurer should reimburse you is:

  1. To you, for any cash you’ve paid
  2. To your MediSave, for any amount deducted
  3. Any payout made from your MediSave-approved Integrated Shield Plan or MediShield Life.
If you used only MediSave or MediShield Life:

Reimbursement will be made to your MediSave or MediShield Life. Your employer or insurer cannot pay you in cash for the part of your medical bill that you paid using your own MediSave or MediShield Life.

What else do you need for MediSave or MediShield Life reimbursement?

Hospital Registration Number (HRN)

Your HRN is a 13-character alphanumeric registration number, eg: 522016A02Ql6E.

 

This is especially useful for your employer or insurer because it helps them to identify the specific claim you are reimbursing for.

 

You can find it under your "Healthcare payments and claims" statement, which is available in your Healthcare dashboard.

Learn more
FAQs

Common questions