Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

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Updates on 20 Apr 2021

Added new section for home page under banner.

We strive to serve you within 60 seconds.

The wait could be as long as 15 minutes when we are experiencing high call volume. To avoid waiting, you can consider checking our FAQs for an answer. 

Our hotlines

CPF call centre 

For member-related enquiries, e.g. retirement, housing and nomination.

1800-227-1188 (For local calls)

+65-6227-1188 (From overseas)

  • Monday - Friday: 8:30am to 5:30pm
  • Saturday, Sunday and public holidays: closed
  • Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm

Click the link below to see our call centre and call authentication interactive call flow.

Learn more (PDF, 0.3MB)

Book a dedicated time slot at least one working day in advance for us to attend to your enquiry. 

Make an appointment

 

You will receive an SMS at the start of your appointment time, with instructions on how to initiate the call.  If you did not manage to initiate the call within 5 minutes of your appointment time, please make a new appointment, we seek your understanding on this.

Learn more (PDF, 0.2MB)

Healthcare hotline 

For healthcare-related enquiries, e.g. MediSave, MediShield Life and CareShield Life.

1800-222-3399 (For local calls)

+65-6222-3399 (From overseas)

  • Monday - Friday: 8:30am to 5:30pm
  • Saturday, Sunday and public holidays: closed
  • Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm

Quality service manager (QSM) 

For compliments and feedback on our services.

1800-226-3866 (For local calls)

+65-6226-3866 (From overseas)

  • Monday - Friday: 8:30am to 5:00pm
  • Saturday, Sunday and public holidays: closed
  • Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm