To safeguard your data, CPF Mobile is equipped with security features to prevent unauthorised access to your CPF account. Access to CPF Mobile is disabled and a notice on potential vulnerabilities is displayed when we detect certain issues. These are categorised as follows:
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Potential security threats
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What you can do
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Apps from non-official app stores
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- If the notice displays the names of the problematic app(s), uninstall the app(s) shown in the notice
- If the notice does not display the names of the problematic app(s),
- Android users: Use the V-Key Diagnostic app* to identify problematic apps and then uninstall them
- iOS users: Write to us with troubleshooting ID for further assistance
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Malware
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Jailbroken/rooted devices
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Enabled screen sharing access or screen recording
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- Stop your screen recording or close any screen sharing app to prevent potential scammers from seeing your personal information
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Virtual space
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- Remove CPF Mobile from the virtual space app
- Reinstall CPF Mobile app outside of the virtual space
- Be aware that using CPF Mobile in a virtual space poses potential security risks
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Access through emulator
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- Ensure that you are accessing CPF Mobile directly from your mobile device and not through an emulator
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Developer options enabled
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- Go to device settings > Developer options > ensure “Developer options” is turned off
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*This can be downloaded from the
Google Play Store. Upon running the V-Key Diagnostic app, a pop-up notification will appear if there are malicious apps installed on your mobile device.
For further assistance, please
write to us with a screenshot of the notice.
