Asset Triple A Treasurise Award

Contact Centre Association of Singapore (CCAS) Contact Centre Awards 2025

• Silver in Best In-house Contact Centre
• Bronze in Best AI Mastery in Customer Experience (CX)
• Gold in Best Customer Service Professional

Digital Services Awards 2025

• Best Discoverability for CPF Website

Elevate Awards 2025

• Elevate Initiative Award for 

1.  Leveraging GovWallet to Replace Vouchers for Staff Welfare Activities
2.  MediGuardian AI - Auditing Staff Medical Claims via AI
3. Transformation of the Payment and Collection Systems through Receipts and Payments Plus

EFFIE Awards 2025
CPFB x MoneySense 2024 Joint Retirement Planning Campaign

• Silver in Government & Public Services

Exemplary Director Award 2025
By Ministry of Manpower ​Silver in Government & Public Services

• D(CCC) Maple Chang

GovInsider Festival of Innovation 2025

• Digital Leader of the Year (Special Mention) to Mr Liu Lung Kwan
• The Agility Award (Special Mention) for Safeguarding members’ CPF savings from scams
• The Digital Government Award (Special Mention) for FormCPF – a sustainable model to build digital products without escalating IT cost

MARKies Awards 2025
CPF Board x MoneySense Joint Retirement Planning Campaign

• Gold in Most Effective Use – Artificial Intelligence
• Bronze in Most Creative – Hyperlocal Marketing
• Bronze in Most Effective Use – Contextual Advertising

CPF Board Campaign: Life’s Supermart

• Silver in Most Creative – Communications/PR
• Gold in Most Creative – Event (Physical/Virtual)

Minister for Manpower Awards 2025

• Agility Award for Safeguarding members’ CPF savings from scams 
• One Public Service Award for Framework Agreement for Smarter, Faster and Cost-Effective Service Delivery

Public Sector Transformation (PST) Awards 2025

• Agility Award for Safeguarding members’ CPF savings from scams 
• Exemplary Leader Award (Manager) to Bee Chum Thong & Ming Ting Tay
• Exemplary SkillsFuture @ Public Service Award to  Nur Diyanah Abdul Manan,  Xu Zhirong, Ong Jian Han &  Derrick Ong Teck Wee
• Partnerships Enabler Award to  Joanne Tan
• Service Delivery Excellence Award for Seamless, One-Stop Levy eService to CPF Board in collaboration with Ministry of Manpower (MOM)

28th Asian Television Awards

• Best Branded Content for CPF Stories: Keep Smiling

CIO100 ASEAN Awards 2024

• Team of the Year - Culture

CX Asia Excellence Awards

• Silver Award for Best Use of Mobile for CPF digital services

Digital Services Awards 2024

• Best Usability (Government) for CPF website
• Best Accessibility for CPF website
• Best Search Engine Optimisation (SEO) for CPF website

Effie Awards 2024
CPFBxMoneySense 2023 Joint Retirement Planning campaign

• Silver in Corporate Reputation
• Bronze in AI

Green Mark Certificate

• Green Mark Platinum for Healthier Workplace to CPF Tampines Service Centre

LinkedIn Talent Awards 2024

• Best Talent Acquisition Team to CPFB
• Top 3 Finalists for Best Employer Brand on LinkedIn to CPFB

Loyalty and Engagement Awards 2024

• Gold Award for Best Use of Advocates for C.P.F : Community Paying it Forward movement
• Silver Award for Best Use of Gamification for C.P.F : Community Paying it Forward movement

MARKIES Awards 2024

• Gold Award for Most Effective Use – Government Sector/Non-Profit Marketing for CPF Email Marketing / Marketing Automation
• Gold Award for Most Effective Use for Marketing Automation for CPF Email Marketing / Marketing Automation
• Silver Award for Most Effective Use for Consumer Insights for CPF Email Marketing / Marketing Automation
• Silver Award for Most Effective use for Performance Marketing for CPF Retirement Planning Campaign 2022

Minister For Manpower Awards 2024

• Agility for Transforming the investment industry through digitising Treasury-Bill purchases under CPFIS
• Service Delivery Excellence for Empowering Seniors: Bridging the Digital Divide at CPF Service Centres

Mob-Ex Awards 2024

• Gold Award for Best Launch / Re-launch for C.P.F : Community Paying it Forward movement
• Silver Award for Best Use of Mobile-Customer Engagement for C.P.F : Community Paying it Forward movement

Public Sector Transformation (PST) Awards 2024

• Dare to Do Award for Proactive Caregiving Support
• Exemplary Innovator Award to CPFB’s Innovation Team
• Exemplary Leader Award to Wu Meei and Glenda Goh Qian Ru 
• One Public Service Award for Case Connect (Referral & Coordination)

Singapore’s Best Employers 2024

• Government Services to CPFB

Tech Talent Assembly 2024

• Most Progressive Employer of Tech Talents to CPFB
• Tech Talent of the Year to Lee Qi Jian and Benovan Sim

Asia 200 Digital Leaders Awards

• Visionary award to Mr Ng Hock Keong
• Change-Maker award to Mr Wong Yan Jun

CIO100 ASEAN Awards 2023

• Top 100 Technology Leaders in Asean & Hong Kong to Mr Ng Hock Keong
• Team of the Year – Talent to Team IDS

Comms Excellence Award 2023

• Statutory Boards & Department for Every Purpose needs a plan, C.P.F : Community Paying it Forward movement and Let's Talk CPF by CPF Board

Contact Centre Asia Pacific Awards 2023

• Employee Engagement – Gold to CPFB

Contact Centre Association of Singapore (CCAS) Contact Centre Awards 2023

• [Corporate] Best Place to Work – Gold to CPFB
• [Corporate] Best In-house Contact Centre (20 to 100 seats) – Gold to CPFB
• [Special] Best Customer Experience Delivered (Rejected Appeals Management Protocol) – Gold to CPFB
• [Individual] Best Contact Centre Trainer – Gold to Noor Afizah
• [Individual] Best Contact Centre Customer Service Professional (20 to 100 seats) – Bronze to Evie Ng

Digital Services Awards 2023

• Most Popular Informational Website (Government) for CPF website
• Best Accessibility for CPF website
• Best Search Engine Optimisation (SEO) for CPF website

Enabling Mark Awards 2023

• Enabling Mark (Gold) to CPFB

MARKIES Awards 2023

• Gold Award for Most Creative – Government Sector / Non-Profit Marketing for Retirement Planning Campaign 2021
• Gold in Most Effective Use – Integrated Media for Retirement Planning Campaign 2021

Minister for Manpower Awards 2023

• Citizen Engagement Award for C.P.F : Community Paying It Forward Movement
• One Public Service Award for Customer-centric disbursement of social transfers with operational efficiency and agility
• Service Delivery Excellence Award for Transformation of CPF digital shopfront

Public Sector Transformation (PST) Awards 2023

• Service Delivery Excellence Award for Interacting with Citizens as “One Public Service"
• Citizen Engagement Excellence Award for Co-Creating Stronger Protections for Platform Workers
• Exemplary Service Excellence Award to Nurfarah Ain Saadon and 
• Paul Shi Dinglie 
• Exemplary SkillsFuture @ Public Service Award to Gayatri Kalleychelbon and Soh Lam Soon 
• Star Partner Award for GovCash - Solving Last Mile Challenges Paying to the Unbanked Citizens

Singapore 100 Women in Tech 2023

• Lee Shu Ping

Singapore Good Design 2023

• Experience Design Category for Transformation of Tampines and Woodlands Service Center

Tech Leader Awards 2023

• Digital Achiever (Individual) Award toMr Ng Hock Keong

Techblazer Award

• Best Adoption (Public Sector) for GovCash - Face Verification Technology, APIs and ATMs

Champions of Good

• CPFB

CX Asia Excellence Awards 2022

• Best Contact Centre – Silver to CPFB
• Best Customer Experience Team – Silver to CPFB

Digital Services Awards 2022

• Best Usability – Accessibility for CPF website
• Most Popular Informational Service for CPF website
• Best Accessibility for CPF website

Fire Safety Award

• Fire Safety Excellence Award to CPF Tampines Building
• Fire Safety Excellence Award to CPF Bishan Building
• Fire Safety Award to CPF Jurong Building
• Fire Safety Excellence Award to CPF Novena

Green Mark Certificate

• CPF Novena

MARKies Awards 2022

• Gold Award for Most Creative Use (Social Media) for #YouGrillWeSpill Campaign
• Gold Award for Most Creative Use (Influencers & Key Opinion Leaders) for #YouGrillWeSpill Campaign
• Silver Award for Most Creative Use (Content Marketing) for #YouGrillWeSpill Campaign
• Gold Award for Most Effective Use (Government Sector and Non-Profit Marketing 2020) for Be Reaedy with CPF / CPF planner

National Award 2022

• President’s Certificate of Commendation to PSD-CPFB COVID-19 Call Centre Team
• The Public Administration Medal - Bronze to Maple Chang and Sandy Yap 
• Commendation Medal to Stephanie Lim 

Public Sector Transformation (PST) Awards 2022

• Transformative Agency of the Year Award to CPFB
• One Public Service Award to PSD-CPFB COVID-19 Call Centre Team and S3D – One Client View
• Exemplary Leader Award to Ms Stephanie Lim, Head (Call Centre)

Red Dot Award 2022

• Red Dot Distinction: Brands & Communication Design 2022 to CPF Mobile

Singapore Good Design (SG Mark) 2022

• SG MARK Gold for Experience Design to CPFB Members Platform Reimagined