Scheduled Maintenance: CPF digital services will not be available on 7 Apr 2024, from 12am to 8am.

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  • Further extension of customer service hours from Monday, 7 December 2015
  • Selected e-services catering to 70 per cent of all online transactions available since 2 December 2015

The CPF Board apologises for the partial availability of CPF e-services. We thank members for their patience and understanding. Since Wednesday, 2 December 2015, selected e-services catering to 70 percent of all online transactions have been made available to members, who can check and print their account balances, contribution history and transaction history. Website informational pages and the e-Submission service for employers also remain unaffected. We are working round the clock with our IT vendor, Microsoft to restore the rest of the e-services as soon as possible.

 

On Monday, 30 November 2015, the Board uncovered technical issues arising from the recent website upgrade which caused a wrong display of information in a few isolated cases. We then decided to take the system offline as a safeguard and to conduct a full review of the system to understand the root cause and resolve this.

 

The Board assures members that the technical issues affected only the website layer. There is no impact on the Board’s back-end systems and databases, which means that all data, including members’ account details, are completely unaffected.

 

We are sparing no effort to resolve this issue and have been working in close partnership with our IT vendor, Microsoft, to assess the system and identify the possible root cause. Microsoft has committed all necessary resources, including tapping into their global subject matter experts, to assist in the effort.

 

"We thank members for their patience and understanding during this period. We are doing our utmost to ensure continuity of our services while work on restoration of the full suite of e-services is in progress. We have beefed up resources and are further extending the operating hours of our five service centres and Call Centre to facilitate members’ queries and transactions." Mr Soh Chin Heng, Deputy Chief Executive (Services), CPF Board.

 

To facilitate urgent queries and transactions, the operating hours of the CPF service centres and Call Centre have been extended. From next Monday, we will further extend the queue ticket issuance timing from 5pm to 6pm on weekdays at our five service centres at Bishan, Jurong, Robinson Road, Tampines and Woodlands. Our Call Centre’s operating hours will also be further extended from 6pm to 7pm on weekdays. We would like to reassure affected CPF members that they will not be levied late payment charges by the Board due to this situation. The alternative offline channels available to members are listed in the Annex.

 

There were a total of 54 million online transactions on the CPF website last year. Given the scope and complexity of the website upgrade, which includes the migration of all online functionalities, we seek members’ understanding that a thorough and careful assessment to identify the root cause and then resolve it takes time. Members’ information and data integrity are of paramount importance to the Board. Even as we are committed to resolving the technical issues quickly, we also need to ensure that all online functionalities are robustly tested and validated before e-services are fully restored.

 

Since the restoration of selected CPF e-services from Wednesday evening till 11am today, there were close to 120,000 successful SingPass log-ins to those services. As we are currently seeing more than twice the daily volume of log-ins, some members may experience slowness or be unable to log in. For non-urgent queries, members may wish to log in after 10pm.

 

We will continue to provide updates on the restoration of the rest of our e-services via the CPF website and Facebook page.


 

Annex: Alternative channels available to members

 

 

CPF Robinson Road Service Centre

79 Robinson Road, #02-00

Singapore 068897

 

CPF Tampines Service Centre

1 Tampines Central 5, #01-01

Singapore 529508

 

CPF Bishan Service Centre

3 Bishan Place, #01-01

Singapore 579838

 

CPF Jurong Service Centre

21 Jurong Gateway Road, #01-01

Singapore 608546

 

CPF Woodlands Service Centre

900 South Woodlands Drive

#01-02 Woodlands Civic Centre

Singapore 730900

Service Centre Operating Hours:

 

Mondays to Fridays: 8am to 6pm

(with effect from Monday, 7 Dec)

 

Saturdays: 8am to 1pm

(Robinson Road Service Centre is closed on Saturdays)

CPF Call Centre (for general enquiries only)

1800-227-1188

Call Centre Operating Hours:

 

Mondays to Fridays: 8am to 7pm

(with effect from Monday, 7 Dec)

Email

 

For Member-related enquiries, please contact us at www.cpf.gov.sg/writetous

 

For Employer-related enquiries, please email to employer@cpf.gov.sg

 

For Direct Debit / GIRO-related enquiries, please email to giro@cpf.gov.sg

 

For Other enquiries, please email to
cpfboard@cpf.gov.sg

 

 

 

Types of Services Alternative channels available to members for popular transactions
Retirement-related services ​
Application for withdrawing CPF savings for members 55 and above Download, complete and mail the application form to us
Application to commence monthly payouts under the Retirement Sum Scheme Download, complete and mail the application form to us
Top up Special or Retirement Accounts Download, complete and mail the application form to us
Housing-related services ​
View housing statement Email member@cpf.gov.sg to request for the information to be mailed to your registered address
Commencement / Revision / Cessation of use of CPF for monthly mortgage payment

Download, complete and mail the application forms to us:

 

HDB flats* financed with bank loan

 

Private properties

 

* HDB flats financed with HDB loan: Please approach HDB Branch Office.

Healthcare-related services
Top up MediSave to pay for MediShield Life premiums Download the form and
  • Pay with NETS at any SingPost branch with this form, or at any SAM, or

  • Pay with cash or CashCard at any SingPost branches with this form
Change MediShield Life premium payer Download, complete and mail the application form to us
Employer-related services
Application for waiver of foreign worker levy Download, complete and mail the application form to us
Payment advice for CPF contributions via AXS Download the form and
  • Pay with cash, NETS or CashCard at any SingPost branch with this form

  • Pay with cheque and mail the form to us