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Lianhe Zaobao, 9 August
Forum, Page 30



We refer to the letter “Difficulty communicating with CPF Board” (5 August) by Mr Nah Keng Cheng.


We apologise for the less than satisfactory service experienced by Mr Nah, and we appreciate the opportunity to put things right when we visited him at his home to assist him with his transaction. We will learn from this experience and do better.


For the benefit of your readers, we would like to clarify that our digital services serve all members regardless of age and we encourage our members to transact online for greater convenience. However, there is a small number of cases which require special handling. Mr Nah’s case belonged to this category.


Members who require assistance in transacting online can call our hotline or write to us at



Janice Lai (Ms)
Group Director (Customer Relations Group)
Central Provident Fund Board