CPFB | Claiming under the Home Protection Scheme

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Updates on 20 Apr 2021

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Overview

How to apply for an HPS claim

Death claim

Upon a member’s passing

If the insured member has an outstanding housing loan, we’ll send the claim application details to the deceased’s family.

Alternatively, the family of the deceased can submit an online application with a copy of the death certificate. We’ll contact the family members if any other documents are required.

Apply on death grounds

Claiming under medical grounds

Terminal illness

Terminal illness refers to an illness that is likely to result in the death of the member within 12 months.

A claim under terminal illness can be made only if the terminal illness started on or after 1 May 2016.

Total permanent disability

Total permanent disability refers to (i) the inability to take part in any employment permanently, or (ii) the total permanent loss of physical functions of both eyes, or two limbs, or one eye and one limb.

To qualify for a claim under (i), the member must no longer be physically employed.

A claim under (ii) can be made only if the total permanent loss of physical function started on or after 1 May 2016.

To make a claim under medical grounds

A member can make a claim by submitting an online application.

A detailed medical report may be obtained from the member’s doctor to determine the member’s eligibility to claim HPS benefits.

Arrangements may be made for the member to be further examined by CPF Board's doctors to determine his eligibility to claim HPS benefits.

Apply on medical grounds

Claim exclusions

Things to note

Please note the following exclusions before submitting an HPS claim.

Exclusion due to pre-existing condition

HPS claims will not be payable if they arise from excluded pre-existing health conditions stated in the HPS certificate.

Events during the first policy year

HPS claims are not payable if:

Member has committed self-inflicted injury or suicide.
Member has committed a criminal offence punishable by death.
The claim arose out of the member's own intentional criminal act.

General exclusions

HPS claims are not payable if:

Member provided false or misleading information.
The claim arose from wars, warlike operations, or participation in any riot.

Claim payments

How are claim payments made?

The HPS claim benefits will be paid to the Housing and Development Board (HDB) or the mortgagee directly to settle the outstanding housing loan (based on the share of HPS cover) up to the sum insured.

If the HPS sum assured is higher than the outstanding loan, the excess amount will be paid to the insured member's CPF Ordinary Account.

Members who have passed away

For claims under death grounds, HPS benefits will be paid in a lump sum.

Any excess claim amounts will be paid to the insured member's CPF Ordinary Account. Thereafter, the deceased member’s CPF savings will be distributed to nominees. In cases where no nominations are made, they will be distributed by the Public Trustee under the intestacy laws or Muslim inheritance laws.

Co-owners or personal representatives will be informed once the HPS claim payment has been made.

Members suffering from terminal illness or total permanent disability

For claims under medical grounds, the member's housing instalments can be paid by HPS for up to two years. After this period, the member’s eligibility to claim the remaining insured amount in a lump sum will be reviewed.

Any excess claim amounts will be paid to the insured member's CPF Ordinary Account.

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Death claim

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