There may be several possible reasons for this. For ways to improve the success of Singpass Face Verification, you should ensure that:
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Your face is not covered
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You keep still while scanning is in progress
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Your environment is not too dark
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There is no strong lighting in the background
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You use a minimum resolution of two megapixels for the camera. If you are using a laptop, you may wish to try again using a mobile phone which has a better camera
If you require assistance with Singpass Face Verification, please contact the
Singpass Helpdesk directly.
