An eGIRO application or setup may be unsuccessful for several reasons. Here are the most common issues and how to resolve them:
- Unable to use biometric login
You must enter your username and password manually in the designated fields as eGIRO does not support biometric login. - Browser closure during setup
If you accidentally close your browser while navigating to the bank’s website or whilst on the bank's website, the application will be unsuccessful. You will need to submit a new application. - Using the browser's back button
Avoid clicking your browser's back button whilst on the bank's website, as this will disrupt the setup process and you will need to submit a new application. - Rejecting transaction authentication
eGIRO transactions are protected by your bank's 2-Factor Authentication (2FA). When prompted, please verify your identity and authorise the transaction using a security token, one-time password, or mobile app authentication.
Important Setup Notes:
When completing your eGIRO application, you will see these optional fields:
a) Payment or transaction limit
This field is optional for selected banks. If you choose to set a limit, we recommend setting it higher than your current monthly contributions to allow for potential future increases.
b) Billing end date or expiry date
We recommend leaving this field blank. If you set an end date and subsequently need to extend the GIRO arrangement beyond that date, you will need to submit a new application. Please note that you will not receive any notification when your GIRO arrangement expires.
