What should I do if a beneficiary forgets their Singpass password or fails facial recognition?
If a beneficiary forgets their Singpass password, they can reset it online via the Singpass website or app, provided they have a registered mobile number linked to their Singpass account. 
 
Where online reset is not feasible, or where facial recognition consistently fails, you can accompany them to the nearest Singpass counter located at all Community Centres and ServiceSG Centres to reset the password.

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