Please refer to the table for our service standards for processing applications relating to Home Protection Scheme (HPS).
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Service
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Normal processing time
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Apply for Home Protection Scheme (HPS) cover / To adjust HPS cover
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Five working days (Upon the receipt of your loan information from your mortgagee).
Longer time will be required if:
- We are unable to obtain loan information from your mortgagee through electronic arrangement with the Board*, or
- We need to further assess your eligibility for an HPS cover.
The processing time for applications submitted at the same time by the owner and his/her co-owner may differ as each application is processed and assessed individually.
*Mortgagees currently participating in electronic arrangement with the Board include:
- DBS Bank Ltd
- Hong Leong Finance Limited
- Housing & Development Board
- Oversea-Chinese Banking Corporation Limited
- Standard Chartered Bank (Singapore) Limited
- The Hongkong and Shanghai Banking Corporation Limited
- United Overseas Bank Limited
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Termination of HPS Cover
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Five working days
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Exemption from the HPS
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Five working days (Upon receipt of your HPS Exemption application from your insurer(s))
Longer time may be required if:
i) you are using multiple private policies from different insurers;
ii) you have applied for an exemption share of cover lower than 100%.
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Pay HPS Premium Shortfall
| PayNow QR: Generally be processed almost instantly |
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Authorise the Use of Ordinary Account Savings for Insured’s HPS premium
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Three working days
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Claim HPS benefits on Death Ground / Medical Ground
| Upon receipt of all required information, we will process the application generally within five working days. |
