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In this Disclaimer, unless the context otherwise requires, the following terms shall have the following meanings:

i. “Accounts” refers to CPF Accounts which include Ordinary Account (OA), Special Account (SA), MediSave Account (MA) and Retirement Account (RA)
ii. “Board” means the Central Provident Fund Board
iii. “Customer” means CPF Member
iv. “Service” means the SMS alert service


  1. The Board is not responsible for any absence or delay of an SMS message and such absence or delay is not a valid reason for any waiver/repayment of fines/payment. It is the Customer’s sole responsibility to verify the accuracy of any messages, information or data received vide the Service before relying or acting on it. The Board does not assume any liability (whether in tort or contract or otherwise) for any reliance by the Customer on any messages, information or data sent through the Service or for the failure or delay in receiving such messages, information or data.

  2. The Board is not responsible for any applicable charges and fees imposed by the Customer’s mobile phone service provider.

  3. SMS will be sent only once, irrespective of whether the Customer deletes an SMS.

  4. The Board is not required to comply with any instructions given or information received through SMS message from the Customer which is not in a form prescribed or approved by the Board.

  5. The Customer is responsible for ensuring no one has access to confidential information received through the Service which is shown on (or stored in) his/her mobile phone and to inform the Board of if his/her mobile phone is lost or stolen or there is a change in his/her mobile number. Otherwise the Board may continue to send SMS to the Customer’s mobile number registered with the Board and the Board may not be liable if the information sent through the Service becomes known to a third party as a result. The Board may only cease to send SMS if no mobile number is registered with the Board.

  6. The Board is not responsible for any loss of security or information regarding any of the Accounts or any loss or damage suffered or incurred by the Customer directly or indirectly arising out of or in connection with the use of the Service or SMS message due to any reason whatsoever including but not limited to:
    a. the Customer’s use of the Service;
    b. the Customer not following the instructions, procedures and directions for using the Service or not using forms and procedures which are prescribed or approved by the Board; or
    c. breakdown, or malfunction of the computer, its terminal connection lines, data processing system, transmission link or any other equipment whether or not belonging to the Board.

  7. The Board shall be entitled to suspend or terminate the Service or vary the Service or the operating hours of the Service at any time without prior notice to the Customer at its sole and absolute discretion without assigning any reason thereto and without prejudice to its own rights against the Customer hereto.