The Straits Times, 29 June 2025
Forum, pB5
We thank Madam Yeow Kam Hoow for her feedback on the online CPF nomination service (Make online process for CPF nominations more user-friendly, June 26) and have reached out to her to provide assistance.
CPF Board adopts a “digital first, not digital only” approach.
When members scan the QR code with their mobile banking apps, all required information, such as payment amount and transaction type, is automatically included, eliminating the need for manual entry.
This means the Board strives to make digital services, especially essential services, easy to use while making non-digital alternatives available for members who need them. For certain high-risk transactions, such as online nominations, enhanced authentication is a necessary security safeguard to protect CPF members and their CPF transactions. We recognise that a minority of members, such as Madam Yeow, may encounter challenges during facial authentication, and will work with our partners to improve its usability, while maintaining security standards.
Members who encounter issues with their facial authentication can call the Singpass Helpdesk on +65 6335 3533 directly.
Alternatively, members who remain unsuccessful despite multiple attempts can make an appointment and visit a CPF service centre for an in-person nomination.
Members who are unable to visit a CPF service centre can call the CPF call centre on 1800-227-1188 for help.
Gregory Chia
Group Director, Retirement Income Group
Central Provident Fund Board