Service

Normal processing time

Apply for Home Protection Scheme (HPS) cover / To adjust HPS cover

Five working days (Upon the receipt of your loan information from your mortgagee). 

Longer time will be required if:

• We are unable to obtain loan information from your mortgagee through electronic arrangement with the Board*, or
• We need to further assess your eligibility for an HPS cover. 

The processing time for applications submitted at the same time by the owner and his/her co-owner may differ as each application is processed and assessed individually.

*Mortgagees currently participating in electronic arrangement with the Board include:

• DBS Bank Ltd.
• Hong Leong Finance Limited
• Housing & Development Board
• Oversea-Chinese Banking Corporation Limited
• Standard Chartered Bank (Singapore) Limited
• The Hongkong and Shanghai Banking Corporation Limited
• United Overseas Bank Limited

Termination of HPS Cover

Five working days

Exemption from the HPS

Five working days (Upon receipt of your HPS Exemption application from your insurer(s))

Longer time may be required if:

i) you are using multiple private policies from different insurers; 

ii) you have applied for an exemption share of cover lower than 100%.

Pay HPS Premium Shortfall

Authorise the Use of Ordinary Account Savings for Insured’s HPS premium

Three working days

Claim HPS benefits on Death Ground / Medical Ground

Upon receipt of your application and supporting documents, we will write to the relevant organisations / medical institutions directly to obtain the required information within seven working days.

Once all the requested information is received, we will process your application within five working days.