Singpass is undergoing maintenance on 12 Dec 2021, from 12am to 6am (Singapore time). You will not be able to use your Singpass ID and password to login. You may still use Singpass Mobile QR to login to our digital services. We apologise for any inconvenience caused.
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We will serve customers with appointments. If you have not made an appointment, please make an appointment before visiting the Service Centre.
We strive to serve you within 15 minutes from your appointment time.
We strive to pick up your call within 30 seconds. However, the wait can be as long as 15 minutes when there is high call volume.
To avoid the wait, please make an appointment for us to call you via Callback@CPF.
We aim to reply to you within five working days* from the day of receipt.
For enquiries with information available on our website, please self-help by referring to our member FAQ page for member-related enquiries.
This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply.
* "Working days" refer to Mondays to Fridays, excluding public holidays.