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Updates on 20 Apr 2021

Added new section for home page under banner.


We aim to reply to you within five (5) working days* from the day of receipt. 


To help us respond to you more quickly, please ensure your email address is updated and Write to us. Otherwise, it may take up to a month for you to receive a hardcopy reply.


We strive to process all submitted requests within the service standard and will let you know if more time is needed. We seek your understanding that we will not be replying to requests for updates if we are still within the service standard.


For enquiries with information available on our website, please self-help by referring to our member FAQ page. This is the quickest way to get an answer.


For commonly-asked enquiries where answers are available in our FAQs, we may not reply so that we can focus on addressing CPF account specific enquiries from customers.


* "Working days" refer to Mondays to Fridays, excluding public holidays.

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