Beware of scam calls and scam messages impersonating as CPF officers asking for your personal details. Ignore them and do not share your Singpass ID/password or banking details with anyone. CPF officers will NOT ask for your Singpass, banking userid or password.
Scheduled Maintenance: CPF digital services will not be available on 26 Jun 2022, from 2am to 5am.
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We will serve customers with appointments. If you have not made an appointment, please make an appointment before visiting the Service Centre.
We strive to serve you within 15 minutes from your appointment time.
We strive to pick up your call within 60 seconds. However, the wait can be as long as 15 minutes when there is high call volume.
To avoid the wait, please make an appointment for us to call you via Callback@CPF.
We aim to reply to you within five working days* from the day of receipt.
For enquiries with information available on our website, please self-help by referring to our member FAQ page for member-related enquiries.
This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply.
* "Working days" refer to Mondays to Fridays, excluding public holidays.