The CPF Board (CPFB) has today restored the CPF e-services catering to more than 90% of CPF online transactions. In addition to checking and printing account balances, contribution and transaction history, members can now access other frequently used e-services such as changing their monthly housing payments, making voluntary contributions and updating their personal particulars. The remaining e-services and CPF Tools app will progressively be made available. We thank members for your patience and understanding.
The resumption of the CPF e-services follows intensive functional and load tests to validate the technical solutions that were applied. Once testing was successfully completed, we began restoration efforts by opening access to the self-help service terminals at the e-Lobby across the five CPF service centres this morning. The CPF e-services were opened to public access tonight.
“We apologise for inconveniencing our members. Members have been very patient and understanding as we worked round the clock with our IT vendor, Microsoft, to restore the CPF e-services. Thank you for bearing with us. Our heartfelt thanks also go out to all our staff who have been doing their utmost to ensure that the needs of Singaporeans continue to be met. We will put in the necessary safeguards to ensure service continuity and are committed to improve the service experience for Singaporeans.” Mr Ng Chee Peng, Chief Executive Officer of CPF Board.
We expect high traffic to the website in the first few days of e-services restoration, so some members may experience slow or intermittent access. Members are encouraged to try logging in after 10pm for non-urgent enquiries. We will closely monitor the performance of the e-services and will make improvements as necessary.
CPFB will continue with the extended customer service hours till the end of this week (Friday, 18 December 2015). Queue ticket issuance timing at our five service centres will remain extended till 6pm and our Call Centres’ operating hours will continue to be extended till 7pm on weekdays. A list of alternative channels which members can use to submit their transaction applications and requests is shown in the Annex.
Members can be assured that they will not be levied any late charges by CPFB due to the unavailability of the CPF e-services. Eligible members who have made voluntary contributions and top-ups through alternative channels will qualify for the relevant tax relief as long as we receive their applications by 31 December 2015.
