Combating Government Officials Impersonation Scams (GOIS)
As part of nationwide efforts to combat Government Officials Impersonation Scams, the CPF Board has consolidated all outbound calls into a single number. Since end April 2025, all calls from the CPF Board have been made from 6227 1188. For missed calls from CPF Board, members will receive a gov.sg SMS or an email from an address ending with @cpf.gov.sg or @e.cpf.gov.sg with callback details.
This consolidation to a single number aims to help members easily verify the authenticity of calls from the CPF Board. The single number is listed on CPFB's website (cpf.gov.sg/antiscamtips) and has been whitelisted in the ScamShield application. This move builds upon CPF Board's earlier efforts in December 2024, where outbound calls were streamlined to two dedicated numbers (6227 1188 and 6202 3388) to enhance security.
Scammers impersonating government officials may cite personal information (e.g. name or NRIC number) to appear legitimate. Do not automatically trust someone just because they have your personal information. Scammers may also call your mobile phone or landline to claim that there are issues with your CPF or Singpass account, or alleged criminal activities such as money laundering associated with your account, and request personal details. If your personal details are required, CPF Board staff will use Singpass to verify your identity. Please remain vigilant and remember Government officials will never do these things over a phone call:
- Ask you to transfer money;
- Ask you to disclose bank log-in details;
- Ask you to install mobile apps from unofficial app stores;
- Transfer your call to Police.
If unsure whether it is a scam, members can call the 24/7 ScamShield anti-scam helpline via 1799 to verify.
Enhanced authentication for online CPF nominations
As part of the CPF Board’s ongoing efforts to enhance security across CPF digital services, CPF members making an online nomination from May 2025 must perform enhanced authentication, using biometrics, as an additional safeguard.
These measures are in addition to the CPF Board’s existing suite of anti-scam measures, which includes the CPF Withdrawal Lock, as well as enhanced authentication and a 12-hour cooling period for increases to the Daily Withdrawal Limit (DWL) for online withdrawals, and updates to registered bank account information or contact details.
Steps CPF members can take to protect themselves against scams
The CPF Board will continue to collaborate with banks and other Government agencies to monitor the evolving scams landscape and review our safeguards to strike a good balance between convenience and security. While we strengthen our safeguards, the public continues to play a crucial role in combating scams.
CPF members aged 55 and above can enhance the security of their CPF savings by activating the CPF Withdrawal Lock, which disables online CPF withdrawals when they have no immediate plans to withdraw. If they are receiving CPF payouts into their personal bank accounts, they can consider activating the banks’ Money Lock to safeguard their bank savings. Members should also keep their contact details updated to ensure they receive notifications whenever they make a CPF transaction.
Members who suspect they have fallen prey to a scam involving their CPF savings should freeze their bank accounts, reset their Singpass password and activate the CPF Withdrawal Lock to disable online CPF withdrawals immediately. They should also make a police report immediately and inform CPF Board. For more information, please refer to cpf.gov.sg/antiscamtips or contact CPF Board at cpf.gov.sg/service/contact-us.