An electronic Direct Debit Authorisation (eDDA) application or setup may be unsuccessful for several reasons. Here are the most common issues and how to resolve them:
- Unable to use biometric login
You must enter your username and password manually in the designated fields as eDDA does not support biometric login. - Browser closure during setup
If you accidentally close your browser while navigating to the bank’s website or whilst on the bank's website, the application will be unsuccessful. You will need to submit a new application. - Using the browser's back button
Avoid clicking your browser's back button whilst on the bank's website, as this will disrupt the setup process and you will need to submit a new application. - Rejecting transaction authentication
eDDA transactions are protected by your bank's 2-Factor Authentication (2FA). When prompted, please verify your identity and authorise the transaction using a security token, one-time password, or mobile app authentication. - Corporate account approval timeout
If you're using a corporate bank account, the authorised approver must approve the application within 48 hours of submission. After this period, the application expires, and you will need to submit a new application.
Important Setup Notes:
When completing your eDDA application, you will see these optional fields:
a) Payment or transaction limit
This field is optional for selected banks. If you choose to set a limit, we recommend setting it higher than your current monthly submission amount to cater for future wage increases or bonus payments.
b) Billing end date or expiry date
We recommend leaving this field blank. If you set an end date and subsequently need to extend the DDA arrangement beyond that date, you will need to submit a new application. Please note that you will not receive any notification when your DDA arrangement expires.
