CPFB | Service standards

CPF Employer Hotline

We strive to pick up your call within 30 seconds. However, the wait can be as long as 15 minutes when there is high call volume.

To avoid the wait, please make an appointment for us to call you via Callback@CPF.

Correspondence

We aim to reply to you within five working days^* from the day of receipt.

To help us respond to you more quickly, please ensure your email address is updated and write to us at cpf.gov.sg/writetous. Otherwise, it may take up to a month for you to receive a hardcopy reply.

For enquiries with information available on our website, please self-help by referring to our employer FAQ page for employer-related enquiries.

This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply.

^* "Working days" refer to Mondays to Fridays, excluding public holidays.

Use digital services where possible

We strongly encourage you to perform your transactions using my cpf digital services, which will be faster and more convenient.

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Service standards

CPF Employer Hotline

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Service standards

CPF Employer Hotline

Correspondence