Before submitting a reimbursement via E-File:

1. Complete and submit the registration form.
   
   
2. Complete the Direct Debit Authorisation (DDA) form (PDF, 0.32MB) and mail it to the following address:

Central Provident Fund Board

Attn: Healthcare Claims & Payments Department

Robinson Road P.O. Box 3060

Singapore 905060

You’ll be notified once your DDA form is approved by the bank. This usually takes four to six weeks. Once your DDA is approved, you can submit reimbursements online.

Once your registration is completed, you can start submitting reimbursements via E-File. 

Download the Excel file and fill in the following mandatory information:

• Patient’s NRIC
• MediSave payer’s NRIC for MediSave reimbursement
• MediSave and/or MediShield Life amount to be refunded
• Hospital Registration Number (HRN)

You can get this information from the employee’s/insured’s final medical bill, CPF online statement, and MediSave deduction notification.

After you’ve filled in the Excel file, please save it in "CSV (comma delimited)" format before uploading.

Please refer to the guide on "Making Internet Reimbursements via E-File" in the resources section below for more information.

You can check the status of your submissions by downloading successful and unsuccessful reimbursement reports from our online reimbursement system.

Please refer to the guide on "Retrieving online reports" in the resources section below for more information.

If your submission is unsuccessful, you can view the rejection reason file to understand why your submission was rejected, and correct it before resubmitting.