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How long does it take to process my application to start my monthly payouts?

Please refer to the table for our normal processing time for applications to start monthly payouts from retirement savings:



Normal Processing Time

Plan my monthly payouts

Members born in 1957 and after


Three days to two weeks*


* Your application may take up to two weeks to process if you have submitted multiple payout decisions via the Plan my monthly payouts service.


Start Monthly Payouts

Members born before 1957

To start your monthly payouts next month, apply at least three working days before end of the month.

Monthly payouts will start at 65 or within one month (whichever is later) after your instruction is processed.