CPFB | What are the service standards for processing applications relating to Home Protection Scheme?

What are the service standards for processing applications relating to Home Protection Scheme?

Please refer to the table for our service standards for processing applications relating to Home Protection Scheme (HPS).

Service	Processing time
Apply for Home Protection Scheme (HPS) cover / To adjust HPS cover	Five working days (Upon the receipt of your loan information from your mortgagee)
Termination of HPS Cover	Five working days
Exemption from the HPS	Five working days (Upon receipt of your HPS Exemption application from your insurer(s))
Request for reprint of HPS Certificate	Five working days
Pay HPS Premium Shortfall	PayNow QR: Almost instantly
Authorise the Use of Ordinary Account Savings for Insured’s HPS premium	Online: One working day Manual: Seven working days
Claim HPS benefits on Death Ground / Medical Ground	Upon receipt of your application and supporting documents, we will write to the relevant organisations / medical institutions directly to obtain the required information within seven working days. Once all the requested information is received, we will process your application within five working days.

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