Beware of scam calls and scam messages impersonating as CPF officers asking for your personal details. Ignore them and do not share your Singpass ID/password or banking details with anyone. CPF officers will NOT ask for your Singpass, banking userid or password.

Scheduled Maintenance: CPF digital services will not be available from 26 Nov 2022, 10pm to 27 Nov 2022, 7am.

Maintenance: CPF digital services are not available on 22 Nov 2022 from 12.30pm to 2.30pm. You may access CPF Mobile app.

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What are the service standards for processing applications relating to Home Protection Scheme (HPS)?

Please refer to the table for our service standards for processing applications relating to Home Protection Scheme (HPS).

Service

Processing time

Apply for Home Protection Scheme (HPS) cover / To adjust HPS cover

Five working days (Upon the receipt of your loan information from your mortgagee)

Termination of HPS Cover

Five working days

Exemption from the HPS

Five working days (Upon receipt of your HPS Exemption application from your insurer(s))

Request for reprint of HPS Certificate

Five working days

Pay HPS Premium Shortfall

PayNow QR: Almost instantly

eNETS: One working day

Authorise the Use of Ordinary Account Savings for Insured’s HPS premium

Online: One working day

Manual: Seven working days

Claim HPS benefits on Death Ground / Medical Ground

Upon receipt of your application and supporting documents, we will write to the relevant organisations / medical institutions directly to obtain the required information within seven working days.

Once all the requested information is received, we will process your application within five working days.