Scheduled Maintenance: CPF digital services will not be available on 4 June 2023 from 12am to 8am.

A Singapore Government Agency Website
Central Provident Fund Board logo
Who we are Tools and services Infohub
You are at
my cpf

Account balances, dashboards, statements, and more.
CPF overview
Growing your savings
Retirement income
Home ownership
Healthcare financing
Account services
Who we are
Tools and services
Infohub
e-Cashier
FAQs
Calculators
Forms
Main menu

my cpf

my cpf Home
My dashboards
My statements
My requests
My activities
My mailbox
my cpf

My dashboards

Retirement
Home ownership
Healthcare
Providing for your loved ones
Self-employment
Investment
Education
Child
my cpf

My statements

Contribution history
Transaction history
Yearly Statement of Account
Main menu

CPF overview

Find out more
Main menu

Growing your savings

Learn more
CPF contributions
More ways to save
Investments and interest
Government support
Growing your savings

CPF contributions

Employees
Self-employed persons
Growing your savings

More ways to save

Retirement top-ups and transfers
Matching grant for seniors
Voluntary housing refunds
MediSave top-ups
Growing your savings

Investments and interest

Investing your CPF
CPF interest rates
Growing your savings

Government support

Workfare Income Supplement
Main menu

Retirement income

Learn more
Monthly payouts
Retirement withdrawals
Government support
Retirement income

Monthly payouts

CPF LIFE
Other payouts
Retirement income

Retirement withdrawals

For immediate needs
For reduced life expectancy
Retirement income

Government support

Silver Support Scheme
Main menu

Home ownership

Learn more
Using CPF for housing
Protecting against losing your home
Planning your housing journey
Main menu

Healthcare financing

Learn more
Using MediSave
MediShield Life
Supplementary coverage
ElderShield
CareShield Life
Main menu

Account services

Learn more
Your account information
Providing for your loved ones
Account closure
Account services

Your account information

View your account balances
Update your contact preferences
Account services

Providing for your loved ones

CPF nomination
Insuring to protect your dependants
Account services

Account closure

When you pass away
When you leave Singapore

Your page is loading.
One moment please.

Why was the payment for my Integrated Shield Plan (IP) / MediShield Life (MSL) unsuccessful even though there are sufficient funds in my MediSave Account (MA)?

The funds in your MediSave Account (MA) may be reserved for other healthcare payments, such as ElderShield/CareShield Life premiums, hospitalisation bills, or premium payments for your dependents’ healthcare policies. These may have resulted in insufficient funds in your MA to pay for your Integrated Shield Plan / MediShield Life.