The MediShield Life Team does not contact members to request sensitive personal information or engage any external agencies to call members on MediShield Life matters. The MediShield Life Team will not disclose members’ contact details to external agencies without members’ consent. 

If you receive an unexpected phone call from someone who claims to be from the MediShield Life Team, please be vigilant and do not provide your sensitive personal information (E.g. Singpass ID/password, bank account or credit card details). When in doubt, you may end the conversation with the individual and check with the organisation which the caller claims to represent directly. To verify the authenticity of such calls, you can call us directly at 1800 222 3399 or write to us.