Scheduled Maintenance: CPF digital services will not be available on 7 Apr 2024, from 12am to 8am.

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How long does it take to process applications relating to Healthcare?

Please refer to the table below for the processing time of our various Healthcare services.

Service

Normal Processing Time

Top up or voluntary contribution to MediSave Account (to pay MediShield Life Premiums)

PayNow QR: Generally processed almost instantly 

Please note that payment via eNETS Debit is discontinued from 23 April 2023. Find out more.

Change your Payer for MediShield Life Cover

Online: Within three working days

Stop Premium Payment for your Dependant(s)' MediShield Life Cover

Make a Health Declaration for new Permanent Residents Applicant

Online: Within seven working days

Make a MediSave Claim

Online: Within three working days from the day we receive the claim from the medical institution

Make a MediShield Life Claim

Online: Within seven working days from the day we receive the claim from the medical institution/ insurer

Apply for MediSave/MediShield Life Reimbursement from Employers/Insurers

Online: Within five working days

Top up My/My Loved Ones’ MediSave Account using CPF

Online: Immediate