Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

A Singapore Government Agency Website
Central Provident Fund Board logo
Who we are Tools and services Infohub
You are at
my cpf

Account balances, dashboards, statements, and more.
CPF overview
Growing your savings
Retirement income
Home ownership
Healthcare financing
Account services
Who we are
Tools and services
Infohub
e-Cashier
FAQs
Calculators
Forms
Main menu

my cpf

my cpf Home
My dashboards
My statements
My requests
My activities
My mailbox
my cpf

My dashboards

Retirement
Home ownership
Healthcare
Providing for your loved ones
Self-employment
Investment
Education
Child
my cpf

My statements

Contribution history
Transaction history
Year-in-Review
Yearly Statement of Account
Main menu

CPF overview

Find out more
Main menu

Growing your savings

Find out more
CPF contributions
More ways to save
Investments and interest
Government support
Growing your savings

CPF contributions

Employees
Self-employed persons
Growing your savings

More ways to save

Retirement top-ups and transfers
Matching grant for seniors
Voluntary housing refunds
MediSave top-ups
Growing your savings

Investments and interest

Investing your CPF
CPF interest rates
Growing your savings

Government support

Workfare Income Supplement
Main menu

Retirement income

Find out more
Monthly payouts
Retirement withdrawals
Government support
Retirement income

Monthly payouts

CPF LIFE
Other payouts
Retirement income

Retirement withdrawals

For immediate needs
For reduced life expectancy
Retirement income

Government support

Silver Support Scheme
Main menu

Home ownership

Find out more
Using CPF for housing
Protecting against losing your home
Planning your housing journey
Main menu

Healthcare financing

Find out more
Using MediSave
MediShield Life
Supplementary coverage
ElderShield
CareShield Life
Main menu

Account services

Find out more
Your account information
Providing for your loved ones
Account closure
Undergoing a divorce
Account services

Your account information

View account balances
Update account settings
Account services

Providing for your loved ones

CPF nomination
Insuring to protect your dependants
Account services

Account closure

When you pass away
When you leave Singapore
Account services

Undergoing a divorce

Division of CPF assets

Your page is loading.
One moment please.

How long does it take to process applications relating to Healthcare?

Please refer to the table below for the processing time of our various Healthcare services.

Service

Normal Processing Time
Top up or voluntary contribution to MediSave Account (to pay MediShield Life Premiums)

PayNow QR: Generally processed almost instantly 

Please note that payment via eNETS Debit is discontinued from 23 April 2023. Find out more.

Change your Payer for MediShield Life Cover

 Online: Within three working days

Stop Premium Payment for your Dependant(s)' MediShield Life Cover

Make a Health Declaration for new Permanent Residents Applicant

 Online: Within seven working days

Make a MediSave Claim

Online: Within three working days from the day we receive the claim from the medical institution

Make a MediShield Life Claim

Online: Within seven working days from the day we receive the claim from the medical institution/ insurer

Apply for MediSave/MediShield Life Reimbursement from Employers/Insurers

 Online: Within five working days

Top up My/My Loved Ones’ MediSave Account using CPF

Online: Immediate