Scheduled Maintenance: CPF digital services will not be available on 28 May 2023, from 2am to 5am.

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What are the service standards for processing applications relating to Direct Debit/GIRO matters?

Please refer to the table for our service standards for processing applications relating to Direct Debit/GIRO matters. 

Service

 Processing Time

 

GIRO Application

 

 

Within 21 working days

 

 

Standing Instruction (SI) for Voluntary Contribution

 

Online: within 1 working day

Manual: within 3 working days

 

 

 *Termination of GIRO arrangement for Mandatory and/or Voluntary Contributions for Self-Employed Person 

 

 

Online: within 2 working days

Manual: within 3 working days

 *Request to terminate Direct Debit/GIRO arrangement will be processed if there is no pending Direct Debit/GIRO deduction (i.e. have not generated payment file to bank to effect deduction for MediSave payable). Otherwise, processing can only commence 2 working days after deduction date. Please inform the Board of the terminated Direct Debit/GIRO arrangement if you have performed the termination over at the bank instead.