Beware of scam calls and scam messages impersonating as CPF officers asking for your personal details. Ignore them and do not share your Singpass ID/password or banking details with anyone. CPF officers will NOT ask for your Singpass, banking userid or password.

Scheduled Maintenance: CPF digital services will not be available on 4 Dec 2022, from 12am to 8am.

Maintenance: CPF digital services are not available on 22 Nov 2022 from 12.30pm to 2.30pm. You may access CPF Mobile app.

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What are the service standards for processing applications relating to employees' CPF Matters?

Please refer to the table for our service standards for processing applications relating to employees' CPF Matters.

Service   Processing Time
Acknowledge feedback on late/underpayment or omission of CPF contributions from employers (a case officer will be assigned to you)  Online: within 2 working days

Manual: within 4 working days
Update complainants on status of case relating to late/underpayment or omission of CPF contributions from employers Online: within 21 working days

Manual: within 21 working days

Note:
If we are unable to provide a conclusive update on the status of case by then, as the case may still be in the process of investigation and recovery, we will provide further updates regularly or when there is further developments.