Why is Singpass Face Verification failing for me?
There may be several possible reasons for this. For ways to improve the success of Singpass Face Verification, you should ensure that:
- Your face is not covered
- You keep still while scanning is in progress
- Your environment is not too dark
- There is no strong lighting in the background
- You use a minimum resolution of two megapixels for the camera
If you require assistance with Singpass Face Verification, please contact the Singpass helpdesk at +65 6335 3533 between 9am and 6pm or visit any Singpass counter.