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Why is Singpass Face Verification failing for me?

There may be several possible reasons for this. For ways to improve the success of Singpass Face Verification, you should ensure that:

  • Your face is not covered
  • You keep still while scanning is in progress
  • Your environment is not too dark
  • There is no strong lighting in the background
  • You use a minimum resolution of two megapixels for the camera

If you require assistance with Singpass Face Verification, please contact the Singpass helpdesk at +65 6335 3533 between 9am and 6pm or visit any Singpass counter.