CPFB | What should I do if I face difficulty logging into CPF Mobile?

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What should I do if I face difficulty logging into CPF Mobile?

Here are some ways for you to troubleshoot when encountering login issues:

Check your internet connection to ensure it is stable.
Relaunch CPF Mobile and try to log in again.
Make sure your device operating system and CPF Mobile are updated to the latest version.
Check that your device date-time setting is set to “Automatic”.
Ensure that you did not block all cookies in your browser settings.
If you are using Firefox browser, check that you have enabled the opening of links in app in your browser settings.
Set one of Singpass’ recommended browsers (Safari or Chrome) as your default browser.
Try logging in to other government websites/apps to determine if the issue occurs on these other platforms.

If the issue persists, please write to us for further assistance.