CPFB | What should I do if I encounter problems with the online nomination service?

Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

Scheduled maintenance: CPF digital services will not be available on 28 Apr 2024, from 12am to 6am.

Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

Your page is loading.
One moment please.

What should I do if I encounter problems with the online nomination service?

If you are encountering problems, you can troubleshoot most errors by performing the following steps:

Avoid copy-pasting the details from another program or app as there might be hidden characters that might get copied. Key in the nominee’s particulars directly instead.
If you are using an iOS device (such as iPhone or iPad), disable the “Smart Punctuation” feature in iOS (iOS device Settings > General > Keyboard > Turn off Smart Punctuation). This feature might create unrecognisable characters in the application form.
Avoid opening multiple browser tabs. Use only one browser tab and clear your browser cache.
Consider using a different device to submit your nomination if submission via your original device is still unsuccessful.

If you are still facing problems after performing the above troubleshooting steps, you can write to us so that we can look into it.

Alternatively, you may visit any of our CPF Service Centres to make a nomination in-person.