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I encountered an error informing me that the name I keyed for my nominee was different from his NRIC/CPF Account No. How can I resolve this?

If your nominee is a Singaporean or Singapore Permanent Resident, you should key in the full name as per his NRIC. This includes any punctuation such as the comma (,), hyphen (-), and slash (/).

However, you should exclude the Hanyu Pinyin, Alias and Married name. See examples of NRIC names.

If you are still encountering problems in submitting your nomination, we recommend that you check the following: 

  1. Check for the correct spacing of characters in the names of your nominee. For example:
    • John⎵Tan should not be written as John⎵⎵Tan or John⎵Tan⎵
    • D/O should not be written as D / O, and likewise for S/O
  2. Avoid copy-pasting the details from another program or app as there might be hidden characters that might get copied. Key in the nominee’s particulars directly instead.

  3. If you are using an iOS device (such as iPhone or iPad), disable the “Smart Punctuation” feature in iOS (iOS device Settings > General > Keyboard > Turn off Smart Punctuation). This feature might create unrecognisable characters in the application form.

  4. Avoid opening multiple browser tabs. Use only one browser tab and clear your browser cache.

  5. Consider using a different device to submit your nomination if submission via your original device is still unsuccessful.

If you are still encountering the same error despite the above, you can write to us with the following details:

  1. A screenshot of the name of your nominee(s),
  2. The time and date when the error occured, and
  3. The device that you are using to submit your online nomination.

Alternatively, you may visit any Service SG Centres and Service SG officers would be able to help you make your online nomination. Otherwise, you can also visit our CPF Service Centres to make a nomination.