Scheduled maintenance: Long-term care insurance information on Healthcare Dashboard is unavailable from 26 April 2024, 8pm to 28 April 2024, 11.30pm for upgrades.

Making Voluntary Contributions

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What happens if the Direct Debit deduction is unsuccessful?

The Direct Debit payment may be unsuccessful for various reasons, such as payment exceeding your bank's payment limits or due to insufficient funds. We will inform you of the unsuccessful Direct Debit deduction, and will make the deduction seven calendar days after the date of the first unsuccessful deduction. Late payment interest may be incurred.

Please make sure you maintain sufficient funds in your bank account or change your payment limits with your bank before the second deduction attempt. Some banks may charge an administrative fee for unsuccessful deductions.