Write to us

For information on CPF Account Closure/Withdrawal for non-Singaporeans and non-Permanent Residents, call +65 6776 6776.

Be on heightened alert for a possible phishing scam. In the unfortunate event you fall prey to a scam, do not feel alone. Consider taking steps to protect yourself from further losses.

We strive to reply to you within 5 working days for your enquiries. For appeals, we may take 10 working days to reply as more time is needed to assess each case. Your case may be redirected to our partner organisations if they are better suited to assist you. The wait could be longer if we are experiencing a high volume of enquiries.

For quick clarifications on the go, try CPF Board Text Us (pilot) via WhatsApp from Mon to Fri, 8.30am to 5pm.

For enquiries with information available on our website, please self-help by referring to our member FAQ / employer FAQ page. This is the quickest way to get an answer. For commonly-asked enquiries where answers are available in our FAQs, we may not reply so that we can focus on addressing CPF account specific enquiries from customers.

Reminder: Our staff are here to help and will treat customers with courtesy, respect and professionalism. We ask that you treat our staff the same manner you expect to be treated. Indecent, threatening, abusive or insulting behaviour will not be tolerated. We may refuse service to anyone who is disrespectful towards our staff.

If your queries are not found in the FAQs, you can:

  1. Use the online enquiry below. All fields marked with * are mandatory.
OR
  1. Write to us via My Mailbox using your Singpass to keep a record of your correspondence threads.
We will reach out to you via your registered contact details (for email, call and WhatsApp) to safeguard your information.

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CPF Board

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Your Personal Details

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Contact Details

We will reply to you via your registered contact details (for email, call and WhatsApp ) to safeguard your information. You can check or update your contact details under Account Settings (Singpass required) to ensure that you do not miss out on our replies and notifications.

e.g. example@example.com
We may respond to your enquiry with a call or WhatsApp message. Please only key in numbers and the following special characters: - + * ( ) #

e.g. S1234567A

Please select others if you do not have a CPF Submission Number (CSN) or Unique Entity Number (UEN)
e.g. 123456789A-PTE-01
e.g. 123456789A

You can download a copy of this online email after submitting your message.


If you have any feedback and/or suggestions on other government policies or issues, please share them through the feedback form at reach.gov.sg.