CPFB | Online Demos

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Shows you how to view selected statements and messages

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CPF Statements

Shows you how to view selected statements and messages

<a href="/Assets/members/Documents/OnlineDemo/iPhone_Statements.mp4" target="_blank" title="Shows you how to view selected statements and messages"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view selected statements and messages</a>

<ol><li>Select myCPF app</li><li>Login with your SingPass or SingPass Mobile </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter your OTP which has been sent to your mobile phone number which you have registered with SingPass. Alternatively, you may select the 'Token OTP' tab to submit 2FA password as well </li><li>Select 'My Dashboard to view your Account Balance </li><li>Your Account Balance will be displayed on the screen </li><li>Select ‘View More’ to view your latest contribution and other information</li><li>Select Menu > My Healthcare to view your statement </li><li>Your MediSave page will be displayed </li><li>Select Menu > My Housing to view your statement</li><li>Your housing page will be displayed on the screen</li><li>Select Menu > My Investment to view your Statement</li><li>Your investment page will be displayed on the screen</li><li>Select Menu > 'My Messages' to view your statement </li><li>'My Messages' page will be displayed</li><li>Select My Retirement / My Healthcare / My Housing / Others to view the message </li><li>Select Menu > My Statements to view your Transaction History statement</li><li>Your 15 month transaction history will be displayed on the screen</li><li>Select Menu > My Statements to view your Contribution History statement</li><li>Your 15 month contribution history will be displayed on the screen</li></ol>

800,570

Make a Housing Refund with Cash via myCPF mobile

1461

Housing Refund

Make a Housing Refund with Cash via myCPF mobile

<a href="/Assets/members/Documents/OnlineDemo/MobApp_MakeAHousingRefundWithCash.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Make a Housing Refund with Cash via myCPF mobile</a>

<ol><li>Select myCPF app</li><li>Select Login with your SingPass </li><li>Login with your SingPass or SingPass Mobile </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Select the Cancel button to return to the previous screen </li><li>Enter your OTP which has been sent to your mobile phone number which you have registered with SingPass. Alternatively, you may select the 'Token OTP' tab to submit 2FA password as well </li><li>Click the menu icon</li><li>Click ‘My Housing’ or ‘My Services’</li><li>If you clicked ‘My Housing’, you will see this page</li><li>Click ‘Related Services’</li><li>Click ‘Housing Refund’</li><li>If you clicked ‘My Services’, you will see this page</li><li>Click ‘Housing Refund’</li><li>Key in a refund amount</li><li>Click ‘Next’</li><li>Please read the Terms and Conditions, and tick the checkbox</li><li>Click ‘Next’</li><li>Click ‘Confirm’</li><li>Choose the payment mode</li><li>Note: If you do not have the OCBC PayAnyone app installed in your phone, the OCBC PayAnyone option will not be shown to you</li><li>Click ‘Next’</li><li>You will see this acknowledgement page after you have made the payment</li></ol>

800,550

Mobile App – Top up my own/recipient’s Special Account or Retirement Account (eNETS)

1353

Retirement Top-Ups

Mobile App – Top up my own/recipient’s Special Account or Retirement Account (eNETS)

<a href="/Assets/members/Documents/OnlineDemo/MobApp_CashTopUp.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Making a Cash Top-Up to Special / Retirement Account</a>

<ol><li>Tap on the myCPF app to begin </li><li>Select ‘LOG IN WITH SINGPASS’ </li><li>Select ‘My Services’ from the left navigation bar </li><li>Select ‘SPECIAL/RETIREMENT ACCOUNT TOP-UP’ </li><li>Select ‘Cash Top up’ </li><li>Select ‘Self/Loved ones’ <ol type="a"><li>Enter the recipient’s NRIC / Account Number if topping up to loved ones </li><li>Select Yes or No for the income declaration if making cash top-ups to spouse/sibling </li></ol></li><li>The available top-up amount you/your recipient can receive will be displayed </li><li>Enter the amount you would like to top-up </li><li>Enter the name of the person who referred you to this service, if any </li><li>Select ‘NEXT’ to proceed </li><li>Please read the Terms and Conditions of the Agreement </li><li>Please tick the checkbox to accept the Terms and Conditions </li><li>Select ‘Next’ to proceed </li><li>Please check that the information displayed is correct </li><li>Select ‘CONFIRM’ to proceed </li><li>Select ‘eNETS’ if you are making the top-up via such payment mode </li><li>Select ‘Next’ to accept the Agreement </li><li>Select your preferred bank from the list <ol type="a"><li>You will be redirected to the payment gateway where you will be prompted for your internet banking details and authorisation of the payment </li></ol></li><li>Select ‘Submit’ to proceed </li><li>A ‘Successful’ status will be displayed </li><li>Please quote the transaction number for future enquiries </li><li>Select ‘MAKE ANOTHER TOP-UP’ if you wish to proceed with another transaction </li> </ol>

800,570

Mobile App – Top up my own/recipient’s Special Account or Retirement Account (OCBC Pay Anyone)

1450

Retirement Top-Ups

Mobile App – Top up my own/recipient’s Special Account or Retirement Account (OCBC Pay Anyone)

<a href="/Assets/members/Documents/OnlineDemo/MobApp_OCBCAnyone.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MobApp_OCBCAnyone.mp4</a>

<ol><li>Tap on the myCPF app to begin </li><li>Select ‘LOG IN WITH SINGPASS’ </li><li>Select ‘My Services’ from the left navigation bar </li><li>Select ‘SPECIAL/RETIREMENT ACCOUNT TOP-UP’ </li><li>Select ‘Cash Top up’ </li><li>Select ‘Self/Loved ones’ </li><li>The available top-up amount you/your recipient can receive will be displayed </li><li>Enter the amount you would like to top-up </li><li>Enter the name of the person who referred you to this service, if any </li><li>Select ‘NEXT’ to proceed </li><li>Please read the Terms and Conditions of the Agreement </li><li>Please tick the checkbox to accept the Terms and Conditions </li><li>Select ‘Next’ to proceed </li><li>Please check that the information displayed is correct </li><li>Select ‘CONFIRM’ to proceed </li><li>Select ‘OCBC Pay Anyone’ if you are making the top-up via such payment mode </li><li>Select ‘Next’ to accept the Agreement </li><li>Please login to your bank’s Mobile App to authorize the payment </li><li>Tap on the ‘ARROW BUTTON’ to proceed </li><li>A ‘Successful’ status will be displayed </li><li>Please quote the transaction number for future enquiries </li><li>Select ‘MAKE ANOTHER TOP-UP’ if you wish to proceed with another transaction </li></ol>

800,550

Mobile App – Top up my own/recipient’s Special Account or Retirement Account (Paynow QR)

1620

Retirement Top-Ups

Mobile App – Top up my own/recipient’s Special Account or Retirement Account (Paynow QR)

<a href="/Assets/members/Documents/OnlineDemo/MobApp_TopUpSAorRA_PayNowQR.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Mobile App – Top up my own/recipient’s Special Account or Retirement Account (Paynow QR)</a>

<ol><li>Tap on the myCPF app to begin </li><li>Select ‘LOG IN WITH SINGPASS’ </li><li>Select ‘My Services’ from the left navigation bar </li><li>Select ‘SPECIAL/RETIREMENT ACCOUNT TOP-UP’ </li><li>Select ‘Cash Top up’ </li><li>Select ‘Self/Loved ones’ </li><li>The available top-up amount you/your recipient can receive will be displayed </li><li>Enter the amount you would like to top-up </li><li>Enter the name of the person who referred you to this service, if any </li><li>Select ‘NEXT’ to proceed </li><li>Please read the Terms and Conditions of the Agreement </li><li>Please tick the checkbox to accept the Terms and Conditions </li><li>Select ‘Next’ to proceed </li><li>Please check that the information displayed is correct </li><li>Select ‘CONFIRM’ to proceed </li><li>Select ‘Paynow QR’ if you are making the top-up via such payment mode </li><li>Select ‘Next’ to accept the Agreement </li><li>Save the QR code in your mobile device’s photo gallery. Upload it into your PayNow participating bank’s app and authorise the payment. </li><li>Select ‘MAKE ANOTHER TOP-UP’ if you wish to proceed with another transaction </li></ol>

800,550

Mobile App – Transfer from my CPF Account to my own/recipient’s Special Account or Retirement Account

1354

Retirement Top-Ups

Mobile App – Transfer from my CPF Account to my own/recipient’s Special Account or Retirement Account

<a href="/Assets/members/Documents/OnlineDemo/MobApp_CPFTransfer.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Making a CPF Transfer to Special / Retirement Account</a>

<ol><li>Tap on the myCPF app to begin </li><li>Select ‘LOG IN WITH SINGPASS’ </li><li>Select ‘My Services’ from the left navigation bar </li><li>Select ‘SPECIAL/RETIREMENT ACCOUNT TOP-UP’ </li><li>Select ‘CPF Transfer’ </li><li>Select ‘Self’ or ‘Loved Ones’ </li><li>Select your recipient’s relationship to you from the dropdown list </li><li>Enter the recipient’s NRIC / Account Number </li><li>The available top-up amount you can transfer will be displayed </li><li>Enter the amount you would like to top-up </li><li>Enter the name of the person who referred you to this service, if any </li><li>Select ‘NEXT’ to proceed </li><li>Select ‘Add File’ to upload your supporting documents <ol type="a"><li>If you are making a CPF transfer to your loved ones for the first time, you will be required to upload supporting documents. This page will not be available for subsequent CPF transfers. </li><li>Select ‘NEXT’ to proceed </li></ol></li><li>Please read the Terms and Conditions of the Agreement </li><li>Please tick the checkbox to accept the Terms and Conditions </li><li>Select ‘Next’ to proceed </li><li>Please check that the information displayed is correct </li><li>Select ‘CONFIRM’ to proceed </li><li>A ‘Successful’ status will be displayed <ol type="a"><li>For first time CPF transfers, the status will be ‘Pending’ </li></ol></li><li>Please quote the transaction number for future enquiries </li><li>Select ‘MAKE ANOTHER TOP-UP’ if you wish to proceed with another transaction </li></ol>

800,570

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