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Shows you how to submit a new enquiry1370GP0|#86135cbb-bc68-4bee-84fa-14b7fe257de4;L0|#086135cbb-bc68-4bee-84fa-14b7fe257de4|My Mailbox;GTSet|#ead96e16-4d0b-4e4d-9e68-8abef6ef92ea;GPP|#dbe17b3e-d0a2-4dcb-a244-ab5b65399cc9;GPP|#07455ff4-7e61-4d26-88ed-8cff5771605aShows you how to submit a new enquiryShows you how to submit a new enquiry<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Submit_New_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to submit a new enquiry</a><ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>Select + New Enquiry to submit a new enquiry to CPF Board </li><li>Select the enquiry type</li><li>Select the topic you are enquiring on</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field</li><li>Click Add Attachment to attach documents (if any)</li><li>Click Submit to submit your enquiry</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the enquiry that you have submitted</li></ol>800,570
Shows you how to view a reply and submit a subsequent enquiry1371GP0|#86135cbb-bc68-4bee-84fa-14b7fe257de4;L0|#086135cbb-bc68-4bee-84fa-14b7fe257de4|My Mailbox;GTSet|#ead96e16-4d0b-4e4d-9e68-8abef6ef92ea;GPP|#dbe17b3e-d0a2-4dcb-a244-ab5b65399cc9;GPP|#07455ff4-7e61-4d26-88ed-8cff5771605aShows you how to view a reply and submit a subsequent enquiryShows you how to view a reply and submit a subsequent enquiry<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Reply_Submit_Sub_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view a reply and submit a subsequent enquiry</a><ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>If the view icon is highlighted in White, it means that there are no new messages</li><li>If the view icon is highlighted in Green, it means there is a reply from CPFB</li><li>Click View to see the enquiry that you have submitted and/or the reply from CPFB</li><li>Click Reply if you wish to submit another enquiry pertaining to this case.</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field.</li><li>Click on Submit to proceed</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the follow-up enquiry that you have submitted</li></ol>800,570

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