Online Demos

True

562

CPF LIFE

Application for CPF LIFE

<a href="/Assets/members/Documents/OnlineDemo/CPF_LIFE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Application for CPF LIFE</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Apply for CPF LIFE </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Select the CPF LIFE plan that you wish to opt for </li><li>Please read the declaration carefully </li><li>Select the checkbox after you have read and agreed on the terms and agreement </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Pledge my HDB Property

574

Retirement

Retirement Sum

Pledge my HDB Property

<a href="/Assets/members/Documents/OnlineDemo/RSS_Pledge.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pledge my HDB Property</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Pledge my HDB Property </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please see the information displayed </li><li>Please provide the relevant information </li><li>Select the address of property pledged from the dropdown list. If others, please specify in the textbox provided </li><li>Select the type of property from the dropdown list </li><li>Select the type of housing loan from the dropdown list </li><li>Key in the current outstanding amount </li><li>Select Attach and view your documents here to attach documents if any </li><li>Please read the declaration and acknowledgement </li><li>Select the checkbox to declare that you agree to the declaration </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF (For members 55 and above) - Payment via Interbank GIRO

577

Retirement

CPF Withdrawal at Age 55

Withdraw my CPF (For members 55 and above) - Payment via Interbank GIRO

<a href="/Assets/members/Documents/OnlineDemo/RWD_55_IBG.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF because I am 55 years and above</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Withdraw my CPF (For members 55 and above) - Payment via Interbank GIRO </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please select your identity option </li><li>Select your preferred option to reserve your OA savings for housing payments. Option A is only applicable to members reaching 55 </li><li>Select the Next button to proceed </li><li>Please select your withdrawal option </li><li>Select your payment option from the dropdown list </li><li>Select the Next button to proceed </li><li>Please confirm your particulars. You can go to My Notifications if you wish to update your contact details </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page </li></ol>

800,570

Apply for / Adjust my HPS cover

591

Home Protection Scheme (HPS)

Apply for / Adjust my HPS cover

<a href="/Assets/members/Documents/OnlineDemo/HPS_45.mp4" target="_blank" title="Apply for / Adjust my HPS cover "><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for / Adjust my HPS cover </a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Apply for / Adjust my HPS Cover </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please provide the relevant information </li><li>Input your Postal District </li><li>Input your Storey </li><li>Input your Unit Number </li><li>Input your HPS Coverage </li><li>Please complete the health declaration </li><li>Select the Attach button and attach supporting documents, if any </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to use CPF for my education

597

Education/Dependants' Education

Apply to use CPF for my education

<a href="/Assets/members/Documents/OnlineDemo/AES_F1.mp4" target="_blank" title="Apply to use CPF for my education"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to use CPF for my education</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Apply to use CPF for my education </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to confirm that you are a Singapore Citizen or Singapore Permanent Resident </li><li>Select the Next button to proceed </li><li>Enter the name of the student </li><li>Select the institution from the dropdown list </li><li>Choose the student type </li><li>Select the Next button to proceed </li><li>Please review and confirm the details </li><li>Select the Next button to proceed </li><li>Please read the notes </li><li>Enter the contact number of the student </li><li>Enter the email address of the student </li><li>Enter the CPF account number of the CPF member whose CPF savings will be used </li><li>Enter the contact number of the CPF member whose CPF savings will be used </li><li>Enter email address of the CPF member whose CPF savings will be used </li><li>Select the relationship between the student and the CPF member whose CPF savings will be used from the dropdown list </li><li>Enter the parent’s CPF account number. This is required if you have selected to use a sibling’s CPF savings </li><li>Select the percentage of tuition fees requested from the dropdown list </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload files you have selected </li><li>Select the Next button to proceed upon completion of attachment </li><li>Select Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Check On Details Of Nominees

639

Nomination Details

Check On Details Of Nominees

<a href="/Assets/members/Documents/OnlineDemo/NOM_4.mp4" target="_blank" title="Check On Details Of Nominees"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Check On Details Of Nominees</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Nomination Details </li><li>Select View my nomination details </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the hyperlink to proceed </li><li>Please check if the information is correct </li><li>Select the checkbox to confirm that you would like to check your nomination details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw deceased’s CPF

631

Withdrawal on Non-Retirement Grounds

Withdraw deceased’s CPF

<a href="/Assets/members/Documents/OnlineDemo/CPF_D1.mp4" target="_blank" title="Withdraw deceased’s CPF"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw deceased’s CPF</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Withdrawal on Non-Retirement Grounds </li><li>Select Withdraw deceased’s CPF </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Please provide the relevant information (Name and CPF Account Number) </li><li>Select the ‘I Agree’ button to proceed </li><li>Please check and confirm the information displayed is correct </li><li>Please provide the relevant information </li><li>Please complete Part 3 if the deceased has discounted SingTel shares </li><li>Please provide relevant information on how you would like to receive the withdrawal payment </li><li>Select the Next button to proceed </li><li>Please fill up the letter of indemnity </li><li>Select the Next button to proceed </li><li>Please view and check the information if it is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

613

Self-Employed Matters

<a href="/Assets/members/Documents/OnlineDemo/SE1A_RGN.mp4" target="_blank" title="Register as a Self-Employed"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register as a Self-Employed</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters </li><li>Select Register as a Self-Employed </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please view your particulars </li><li>Please provide details (SSIC) using the dropdown list </li><li>Select the Next to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Opt-In to eStatement (inclusive of CPF Investment Scheme Yearly Statement and CPF LIFE Annual Payout Statement, if applicable)

623

Other CPF Matters

Opt-In to eStatement (inclusive of CPF Investment Scheme Yearly Statement and CPF LIFE Annual Payout Statement, if applicable)

<a href="/Assets/members/Documents/OnlineDemo/OPT.mp4" target="_blank" title="Opt-In to eStatement (inclusive of Yearly CPF Investment Transactions & Special Account Investment Portfolio Statement & CPF LIF"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Opt-In to eStatement (inclusive of Yearly CPF Investment Transactions & Special Account Investment Portfolio Statement & CPF LIFE Annual Payout Statement, if applicable)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Other Matters </li><li>Select Opt-In to eStatement </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please check your details </li><li>Select ‘Yes, I want to opt-in to eStatement’ radio button to opt-in to eStatement </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to check for your personalised messages

621

Shows you how to check for your personalised messages

<a href="/Assets/members/Documents/OnlineDemo/MyMessages.mp4" target="_blank" title="Shows you how to check for your personalised messages"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to check for your personalised messages</a>

<ol><li>Select ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Messages on the left navigation bar </li><li>You can view your important messages from CPF Board on the screen </li><li>Select the hyperlink in CPF Inbox section to go to My CPF Inbox </li><li>You can view your important letters on the page </li></ol>

800,570

Shows you how to check the status of your online applications

625

Shows you how to check the status of your online applications

<a href="/Assets/members/Documents/OnlineDemo/MyActivities.mp4" target="_blank" title="Shows you how to check the status of your online applications"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to check the status of your online applications</a>

<ol><li>Select the ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Activities on the left navigation bar </li><li>You can view your last 3 online transactions in the table on the page </li><li>You can view the status of your applications submitted through hardcopy forms by selecting the hyperlink below the table </li><li>You can choose to view your online transactions according to the options given on the page </li><li>Select the Next to proceed </li><li>Your online transactions will be shown as per the options you have chosen earlier </li></ol>

800,570

Shows you how to update your contact information

626

Shows you how to update your contact information

<a href="/Assets/members/Documents/OnlineDemo/MyNotifications.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotifications.mp4</a>

<ol><li>Select My Notifications on the left navigation bar </li><li>Please view your personal details </li><li>Select the hyperlink below your details to update your email and/or contact numbers </li><li>Please update your contact information </li><li>Select the Update button to proceed </li><li>Please check if the information is accurate </li><li>Select the Submit button if you have confirmed that everything is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Standing Instructions (SI) for Voluntary Contribution (Self-Employed Persons)

799

GIRO Matters

Standing Instructions (SI) for Voluntary Contribution (Self-Employed Persons)

<a href="/Assets/members/Documents/OnlineDemo/SI_VC.mp4" target="_blank" title="Standing Instructions (SI) for Voluntary Contribution (Self- Employed Persons)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Standing Instructions (SI) for Voluntary Contribution (Self- Employed Persons)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Standing Instruction (SI) for Voluntary Contribution </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox if you are a self-employed person </li><li>Select the Next button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information (Crediting instruction, Monthly deduction amount and Effective Month) </li><li>Select the checkbox if you have read and understood the Important Notes </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the checkbox to declare that you have understood the Important notes </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Change of Payer for MediShield Life Cover

800

Healthcare Matters

Change of Payer for MediShield Life Cover

<a href="/Assets/members/Documents/OnlineDemo/MSH_L.mp4" target="_blank" title="Change of Payer for MediShield Life Cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Change of Payer for MediShield Life Cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Healthcare Matters </li><li>Select Change of Payer for MediShield Life cover </li><li>Please update your contact information (if any)</li><li>Please read the Important Notes before proceeding </li><li>Select Start button to proceed </li><li>Please select the relevant box/es</li><li>Please key in the NRIC / CPF Account Number of your dependant(s)</li><li>If ‘My Other Dependant(s) such as Sibling, Grandchild, Uncle, Aunt, In-Law’ is selected, more details will be asked in the next page</li><li>Select Next button to proceed </li><li>Please read the declaration</li><li>Please tick checkbox</li><li>Please key in the NRIC / CPF Account Number of the Insured</li><li>Please indicate accordingly</li><li>Please key in the NRIC / CPF Account Number of the Insured’s family member(s)</li><li>Select Next button to proceed</li><li>Please read the declaration and confirm if the information displayed is accurate</li><li>Select Submit button after confirming the information is accurate</li><li>Please review the transaction details displayed on the screen</li><li>Please note down this transaction number for future enquiries</li><li>Please read this section</li></ol>

800,570

Commence monthly instalment

843

Property

Commence monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/CommenceMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Commence monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Commence Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please fill in the information </li><li>Select Financier from the dropdown list </li><li>Enter in the amount </li><li>Select effective date from the dropdown list </li><li>Select on Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to navigate my cpf Homepage

1025

Shows you how to navigate my cpf Homepage

<a href="/Assets/members/Documents/OnlineDemo/newmycpf.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to navigate my cpf Homepage</a>

<ol><li>Select the ‘Login Here’ button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>You can view your Account Balances on the my cpf homepage </li><li>You can also view your latest contributions on the my cpf homepage </li><li>Quick access tabs are available to view your account details </li><li>Quick access to Tips & Tools on Key Milestones are also available </li><li>Select ‘Yearly Balances’ to view your yearly balances </li><li>Select PDF hyperlink to save your year balances details in PDF format </li><li>Select Print hyperlink to print your year balances details </li><li>Select the ‘View Yearly Balances Details’ button to view your yearly balances details </li><li>Select the ‘View Yearly Statement of Account’ hyperlink to view your yearly statement of account in ‘My Statement’ </li><li>Select Contributions to view your contributions </li><li>Select PDF to save your contributions details in PDF format </li><li>Select Print to print your contributions details </li><li>Select the ‘View Contributions Details’ button to view your contributions details </li><li>Select the ‘View Contribution History up to the last 15 months’ hyperlink to view your contribution history up to the last 15 months in ‘My Statement’ </li><li>Select Transactions to view your transactions </li><li>Select PDF to save your transactions details in PDF format </li><li>Select Print to print your transactions details </li><li>Select the ‘View Transactions Details’ button to view your transactions details </li><li>Select the ‘View Transaction History up to the last 15 months’ hyperlink to view your transaction history up to the last 15 months in My Statement </li></ol>

800,570

Contribute to my/ my recipient's Retirement Account via PayNow QR

1319

Building Up My / My Recipient's CPF savings

Using Cash

Contribute to my/ my recipient's Retirement Account via PayNow QR

<a href="/Assets/members/Documents/OnlineDemo/RA_PayNow_QR.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">RA_PayNow_QR.mp4</a>

<ol><li>Select My Requests on the left navigation bar</li><li>Select Building Up My / My Recipient's CPF savings</li><li>Select Contribute to my/my recipient's Retirement Account via PayNow QR</li><li>Please read the Important Notes and Terms & Conditions</li><li>Please tick the checkbox after you have read and accept the Terms & Conditions</li><li>Select the Start button to proceed</li><li>Please check the information displayed is correct</li><li>Select the recipient that you wish to make a top-up for from the dropdown list</li><li>Key in your recipient's CPF Account number</li><li>Select the Next button to proceed</li><li>Please check the information displayed is correct</li><li>Please tick the checkbox to declare that you have provided the correct information and agree to the terms and conditions</li><li>Enter the amount that you would like to top up</li><li>Please tick the checkbox if you would like to claim tax relief for topping up to your spouse/sibling</li><li>Select the Next button to proceed</li><li>Please check the information displayed is correct</li><li>Select the Submit button after confirming the information is accurate</li><li>A QR code will be generated at the acknowledgement page. Please login to your bank's mobile application and scan the QR code to make payment</li><li>You will also see the transaction number at the acknowledgement page. Please quote this number for future enquiries</li></ol>

Check my CPFIS Self-Awareness Questionnaire (SAQ) Status

1362

Investment

Check my CPFIS Self-Awareness Questionnaire (SAQ) Status

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_SAQ.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">CPFIS_SAQ.mp4</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Check my CPFIS Self-Awareness Questionnaire (SAQ) Status </li><li>Please read the information listed on the page and the Important Notes </li> <li>Select the Start button to proceed </li><li>Your CPFIS SAQ status will be displayed</li><li>Select the Print or Download PDF button to print or download a copy of your CPFIS SAQ status</li></ol>

800,570

Shows you how to submit a new enquiry

1370

Shows you how to submit a new enquiry

<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Submit_New_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to submit a new enquiry</a>

<ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>Select + New Enquiry to submit a new enquiry to CPF Board </li><li>Select the enquiry type</li><li>Select the topic you are enquiring on</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field</li><li>Click Add Attachment to attach documents (if any)</li><li>Click Submit to submit your enquiry</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the enquiry that you have submitted</li></ol>

800,570

Shows you how to view your consolidated statement

557

Shows you how to view your consolidated statement

<a href="/Assets/members/Documents/OnlineDemo/MyStatement.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view your consolidated statement</a>

<ol><li>Select the ‘Login Here’ button on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Statement on the left navigation bar </li><li>You can view your Account Balances in Section A </li><li>Select PDF to save your statement in PDF format </li><li>In Section B, you can select the ‘History Type’ and ‘Period’ to view your Account History </li><li>Select the Proceed button to continue </li><li>In Section C, you can view your ‘Property’, ‘Investment’ and ‘Education Statements’. Select the corresponding links for more details </li><li>You can also view your Chronic Disease (Outpatient), MRI/CT Scans, and Diagnostics (Outpatient) Statements in Section C </li></ol>

800,570

Application for CPF LIFE Additional Annuity

556

CPF LIFE

Application for CPF LIFE Additional Annuity

<a href="/Assets/members/Documents/OnlineDemo/CPF_LIFE_Additional_Annuity.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Application for CPF LIFE Additional Annuity</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Apply for CPF LIFE Additional Annuity </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please read the declaration carefully </li><li>Select the checkbox after you have read and agreed on the terms and agreement </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement </li></ol>

800,570

Apply for Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme

575

Retirement

Retirement Sum

Apply for Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme

<a href="/Assets/members/Documents/OnlineDemo/RSS30.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Apply for Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme </li><li>Please read the notes </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please view your details displayed </li><li>Please select your payment option from the dropdown list </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check your details </li><li>Please check if the bank details displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page</li></ol>

800,570

Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions

588

Investment

Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_S15.mp4" target="_blank" title="Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you would like to proceed with the release of your CPFIS Investments </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Terminate my HPS cover

593

Home Protection Scheme (HPS)

Terminate my HPS cover

<a href="/Assets/members/Documents/OnlineDemo/HPS_45A.mp4" target="_blank" title="Terminate my HPS cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Terminate my HPS cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Terminate my HPS cover </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please view your information displayed </li><li>Please provide the relevant information </li><li>Input your Postal District </li><li>Input your Storey </li><li>Input your Unit Number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Cancel use of CPF for education

600

Education/Dependants' Education

Cancel use of CPF for education

<a href="/Assets/members/Documents/OnlineDemo/AES_C.mp4" target="_blank" title="Cancel use of CPF for education"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Cancel use of CPF for education</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Cancel the use of CPF for education </li><li>Select the transaction number to cancel </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF on medical grounds

603

Withdrawal on Non-Retirement Grounds

Withdraw my CPF on medical grounds

<a href="/Assets/members/Documents/OnlineDemo/CPF_MGS.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF on medical grounds</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Withdrawal on Non-Retirement Grounds </li><li>Select Withdraw my CPF on medical grounds </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information </li><li>Select your last date of employment by using the date picker </li><li>Enter the name of your last employer </li><li>Please read the notes </li><li>Please provide the payment method </li><li>Select the Next button to proceed </li><li>Please check the details displayed </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Please provide the relevant information (Illness, Doctor, Hospital and Date) </li><li>Select the Next button to proceed </li><li>Please check and confirm the information displayed is correct </li><li>Please read the notes </li><li>Please check and confirm the information displayed is correct </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Please read instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload the files you have selected </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Report on non-payment or underpayment of CPF contributions

622

Other CPF Matters

Report on non-payment or underpayment of CPF contributions

<a href="/Assets/members/Documents/OnlineDemo/ER_UDR.mp4" target="_blank" title="Report on non-payment or underpayment of CPF contributions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Report on non-payment or underpayment of CPF contributions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Other CPF Matters </li><li>Select Report on non-payment or underpayment of CPF contributions </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox after you have read and accepted the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Indicate your PR commencement date (if applicable)</li><li>Fill in your contact details </li><li>Fill in your employer’s name and address</li><li>Fill in your employer’s contact details</li><li>Fill in your employment details</li><li>Indicate the nature of complaint</li><li>Select Add New Row if your monthly wages for your complaint period are different</li><li>Indicate your complaint period and wage details</li><li>Provide us with evidence to support your claims (if applicable)</li><li>Please read the instructions for document submission</li><li>Select the Browse tab to attach your document and then click Upload</li><li>Indicate whether you are willing to reveal your identity</li><li>Fill in any additional remarks</li><li>Select Next to preview submission</li><li>Please check and review your particulars and employment details</li><li>Please check and review the particulars of your employer</li><li>Please check and review the particulars of complaint</li><li>Please check and review your disclosure status</li><li>Please check if the document is attached</li><li>Select Submit</li><li>A transaction number will be displayed when you have completed your transaction. A case officer will contact you to follow up with your report.</li></ol>

800,570

Shows you how to subscribe for email alerts

629

Shows you how to subscribe for email alerts

<a href="/Assets/members/Documents/OnlineDemo/MyNotificationsEmail.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotificationsEmail.mp4</a>

<ol><li>Select ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select Login to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Notifications on the left navigation bar </li><li>Select 'Subscribe to Email Alerts' </li><li>You are now subscribed to CPF Email Alerts </li></ol>

800,570

Stop Premium Payment for Dependant(s)' MediShield Life Cover

801

Healthcare Matters

Stop Premium Payment for Dependant(s)' MediShield Life Cover

<a href="/Assets/members/Documents/OnlineDemo/MSH_SPP.mp4" target="_blank" title="Stop Premium Payment for Dependent(s)' Medishield Life Cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Stop Premium Payment for dependent(s)' Medishield Life Cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Healthcare Matters </li><li>Select Stop Premium Payer for Dependant(s)’ MediShield Life cover </li><li>Update your contact information (if any)</li><li>Please read the Important Notes </li><li>Select Start button to proceed </li><li>Please provide NRIC of the dependant whom you wish to stop paying MediShield Life premium for</li><li>Select Add button if you wish to stop premium payment for more than one dependant </li><li>Select Next button to proceed</li><li>Please confirm if the information displayed is accurate and read the declarations</li><li>Select Submit button after confirming the information is accurate </li><li>Please review the transaction details displayed on the screen </li><li>A transaction number will be displayed. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Revise monthly instalment

844

Property

Revise monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/ReviseMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Revise monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Revise Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please fill in the information </li><li>Select Financier </li><li>Select effective date from the dropdown list </li><li>Input the new monthly instalment amount </li><li>Select Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Standing Instruction (SI) for Voluntary Contribution (Non Self-Employed Persons)

886

GIRO Matters

Standing Instruction (SI) for Voluntary Contribution (Non Self-Employed Persons)

<a href="/Assets/members/Documents/OnlineDemo/SI4VC_NonSE.mp4" target="_blank" title="Standing Instruction (SI) for voluntary contribution (Non Self-Employed Persons)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Standing Instruction (SI) for voluntary contribution (Non Self-Employed Persons)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Standing Instruction (SI) for Voluntary Contribution </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to indicate that you are a non-self-employed person </li><li>Select the Next button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information (Monthly deduction amount and Effective Month) </li><li>Please read the Important Notes </li><li>Select the checkbox if you have read and understood the Important Notes </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the checkbox to declare that you have understood the Important notes </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF (For members 55 and above) - Payment via PayNow

1306

Retirement

CPF Withdrawal at Age 55

Withdraw my CPF (For members 55 and above) - Payment via PayNow

<a href="/Assets/members/Documents/OnlineDemo/RWD_55_PayNow.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF (For members 55 and above) - Payment via PayNow</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Withdraw my CPF (For members 55 and above) - Payment via PayNow</li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please select your withdrawal option </li><li>Please read the Payment Terms & Conditions</li><li>Select the Next button to proceed </li><li>Please confirm your withdrawal option</li><li>Select the Submit button after confirming your withdrawal option </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page</li></ol>

800,570

Contribute to my/ my recipient's Special Account via PayNow QR

1320

Building Up My / My Recipient's CPF savings

Using Cash

Contribute to my/ my recipient's Special Account via PayNow QR

<a href="/Assets/members/Documents/OnlineDemo/SA_PayNow_QR.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">SA_PayNow_QR.mp4</a>

<ol><li>Select My Requests on the left navigation bar</li><li>Select Building Up My / My Recipient’s CPF savings</li><li>Select Contribute to my/my recipient’s Special Account via PayNow QR</li><li>Please read the Important Notes and Terms & Conditions</li><li>Please tick the checkbox after you have read and accept the Terms & Conditions</li><li>Select the Start button to proceed</li><li>Please check the information displayed is correct</li><li>Select the recipient that you wish to make a top-up for from the dropdown list</li><li>Key in your recipient’s CPF Account number</li><li>Select the Next button to proceed</li><li>Please check the information displayed is correct</li><li>Please tick the checkbox to declare that you have provided the correct information and agree to the terms and conditions</li><li>Enter the amount that you would like to top up</li><li>Please tick the checkbox if you would like to claim tax relief for topping up to your spouse/sibling</li><li>Select the Next button to proceed</li><li>Please check the information displayed is correct</li><li>Select the Submit button after confirming the information is accurate</li><li>A QR code will be generated at the acknowledgement page. Please login to your bank’s mobile application and scan the QR code to make payment</li><li>You will also see the transaction number at the acknowledgement page. Please quote this number for future enquiries</li></ol>

Shows you how to view a reply and submit a subsequent enquiry

1371

Shows you how to view a reply and submit a subsequent enquiry

<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Reply_Submit_Sub_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view a reply and submit a subsequent enquiry</a>

<ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>If the view icon is highlighted in White, it means that there are no new messages</li><li>If the view icon is highlighted in Green, it means there is a reply from CPFB</li><li>Click View to see the enquiry that you have submitted and/or the reply from CPFB</li><li>Click Reply if you wish to submit another enquiry pertaining to this case.</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field.</li><li>Click on Submit to proceed</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the follow-up enquiry that you have submitted</li></ol>

800,570

Transfer from my CPF Account to my recipient's Retirement Account

570

Building Up My / My Recipient's CPF savings

Using CPF

Transfer from my CPF Account to my recipient's Retirement Account

<a href="/Assets/members/Documents/OnlineDemo/MSSTP_RE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Transfer from my Ordinary Account to my recipient's Retirement Account</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Building Up My / My Recipient’s CPF savings </li><li>Select Transfer from my CPF Accounts to my recipient’s Retirement Account </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the recipient you wish to make a top-up for from the dropdown list </li><li>Key in the NRIC/CPF Account number of your recipient </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the checkbox to accept the declaration </li><li>An amount will be displayed on the screen. It is the maximum amount available for transfer from your CPF Account(s) </li><li>Key in the amount which you would like to transfer </li><li>If you are doing transfer for the first time, select Attach and view your documents here to attach supporting documents </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select the documents to be uploaded </li><li>After selecting the documents to be uploaded, select the Upload button to upload the documents </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Please check if the amount keyed is accurate </li><li>Please read the messages </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Pledge my Private Property

576

Retirement

Retirement Sum

Pledge my Private Property

<a href="/Assets/members/Documents/OnlineDemo/RSS_Pledge_Cash.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pledge my Private Property</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Pledge my Private Property </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please see the information displayed </li><li>Please provide the relevant information </li><li>Please provide the address of property </li><li>Select the type of property from the dropdown list </li><li>Please provide the number of years of remaining lease </li><li>Please indicate if there is any outstanding mortgage loan from the dropdown list </li><li>If yes, please indicate the name of the bank or financial institutions </li><li>Select the Attach button to attach documents, if any </li><li>Please read the declaration and acknowledgement </li><li>Select the checkbox to declare that you agree to the declaration </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Change Bank Details (For members 55 and above)

580

Retirement

CPF Withdrawal at Age 55

Change Bank Details (For members 55 and above)

<a href="/Assets/members/Documents/OnlineDemo/RWD_78A.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Update of Bank Details for Members 55 And Above</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Change Bank Details (For members 55 and above) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Select your bank from the dropdown list </li><li>Select the Next button to proceed </li><li>Please confirm your particulars. You can go to My Notifications if you wish to update your contact details </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page </li></ol>

800,570

Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions

589

Investment

Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_DSS.mp4" target="_blank" title="Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions </li><li>Please read the Important Notes and Declaration </li><li>Select the checkbox to agree to the Declaration </li><li>Select the Start button to proceed </li><li>Please check if the information is correct </li><li>Please select one of the option to transfer your discounted SingTel Shares </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to be exempted from HPS

594

Home Protection Scheme (HPS)

Apply to be exempted from HPS

<a href="/Assets/members/Documents/OnlineDemo/HPS_2.mp4" target="_blank" title="Apply to be exempted from HPS"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to be exempted from HPS</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Apply to be exempted from HPS </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please provide the relevant information </li><li>Input your Block Number </li><li>Input your Storey & Unit Number </li><li>Input your Street Name </li><li>Input your Postal Code </li><li>Input the percentage of housing loan under HPS </li><li>Input Co-Owner NRIC Number, if any </li><li>Select the Next button to proceed </li><li>Please provide the policy details </li><li>Select Insurance Company from dropdown list </li><li>Input your policy number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Please read the declaration, agreement and authorisation notes </li><li>Select Attach and view your documents here, to attach any documents, if any </li><li>Please read instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload the files you have selected </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply for deferment

599

Education/Dependants' Education

Apply for deferment

<a href="/Assets/members/Documents/OnlineDemo/AES_D1.mp4" target="_blank" title="Apply for deferment"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for deferment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Apply to defer repayment </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Specify the reason for deferment by selecting the options provided </li><li>Select the Next button to proceed </li><li>Please check if the information and reason for deferment is correct </li><li>Please provide the related details </li><li>Select the course start date by using the date picker </li><li>Select the course end date by using the date picker </li><li>Select the date of completion of NS by using the date picker (if applicable) </li><li>Identify the course to defer by selecting the course </li><li>Select the deferment dates by using the date picker </li><li>Please check and confirm the information </li><li>Select the Next button to proceed </li><li>Review the details displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person

606

GIRO Matters

Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person

<a href="/Assets/members/Documents/OnlineDemo/S14VC_NonSE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Termination of GIRO Arrangement for Voluntary Contribution for Non Self-Employed Person </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to indicate that you are a non-self-employed person </li><li>Select the Next button to proceed </li><li>Please view your information </li><li>Please provide the relevant information (Effective Month, Bank Name and Bank Account number) </li><li>Please read the Important Notes </li><li>Select the Next button to proceed </li><li>Please check the information </li><li>Please provide the relevant information (Name of Account Holder(s)) </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Contribute to my Medisave in instalments

632

Self-Employed Matters

Contribute to my Medisave in instalments

<a href="/Assets/members/Documents/OnlineDemo/SE_INST.mp4" target="_blank" title="Contribute to my Medisave in instalments"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Contribute to my Medisave in instalments</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters</li><li>Select Contribute to my MediSave in instalments</li><li>Read the Important Notes</li><li>Select the Start button to proceed</li><li>View your particulars</li><li>Provide the relevant information</li><li>Select the Next button to proceed</li><li>Select the payment period</li><li>Select the checkbox after reading the agreement and acknowledgement</li><li>Select the Next button to proceed</li><li>Check the information displayed</li><li>Select the Submit button if you have confirmed your details and would like to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries</li><li>Read the Important Notes on the acknowledgement page</li></ol>

800,570

Shows you how to subscribe for SMS alerts

634

Shows you how to subscribe for SMS alerts

<a href="/Assets/members/Documents/OnlineDemo/MyNotificationsSMS.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotificationsSMS.mp4</a>

<ol><li>Select ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Notifications on the left navigation bar </li><li>Please view your information </li><li>Select ‘I would like to receive CPF SMS Alerts’ to subscribe to CPF SMS Alerts </li><li>You are now subscribed to CPF SMS Alerts </li></ol>

800,570

Application to Start CPF LIFE Payout

834

CPF LIFE

Application to Start CPF LIFE Payout

<ol><li>Select My Requests on the left navigation bar </li><li>Select CPF Life </li><li>Select Apply to Start CPF LIFE Payout </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please select the date that you wish to start receiving your CPF Life Payout by using the date picker </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Cease monthly instalment

845

Property

Cease monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/CeaseMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Cease monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Cease Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the radio button to select Financier </li><li>Select on Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Transfer from my CPF Account to my recipient's Special Account

572

Building Up My / My Recipient's CPF savings

Using CPF

Transfer from my CPF Account to my recipient's Special Account

<a href="/Assets/members/Documents/OnlineDemo/MSSTP_SA.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Transfer from my Ordinary Account to my recipient's Special Account</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Building Up My / My Recipient’s CPF savings </li><li>Select Transfer from my CPF Accounts to my recipient’s Special Account </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the recipient you wish to make a top-up for from the dropdown list </li><li>Key in the NRIC/CPF Account number of your recipient </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the checkbox to accept the declaration</li><li>An amount will be displayed on the screen. It is the maximum amount available for transfer from your CPF Account(s) </li><li>Key in the amount which you would like to transfer </li><li>If you are doing transfer for the first time, click on Attach and view your documents here to attach supporting documents </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select the documents to be uploaded </li><li>After selecting the documents to be uploaded, select the Upload button to upload the documents </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Please check if the amount keyed is accurate </li><li>Please read the messages </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)

590

Investment

Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_DMA.mp4" target="_blank" title="Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to transfer CPF Investments sale proceeds (Division of CPF-related Matrimonial assets) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Input the Date of Court Order using the date picker </li><li>Input Divorce Suit/Petition Number </li><li>Input Transferee’s CPF Account number </li><li>Input your contact number </li><li>Select the date of crediting of your sale proceeds and enter the amount to be transferred </li><li>Select the Next button to proceed </li><li>Please check if the information display is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Notify a Death

592

Home Protection Scheme (HPS)

Notify a Death

<a href="/Assets/members/Documents/OnlineDemo/INS_DTH_CLM.mp4" target="_blank" title="Notify a Death"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Notify a Death</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Notify a Death </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Please view your information </li><li>Please provide the relevant information </li><li>Please select or specify your relationship to the deceased </li><li>Input the name of the deceased member </li><li>Input the NRIC or CPF Account number of the deceased </li><li>Select the date of death using the date picker </li><li>Select the marital status </li><li>Please read the notes </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Select the Next button to proceed </li><li>Please complete the declaration for medical information </li><li>Select the Next button to proceed </li><li>Select the checkbox to agree to the declaration for medical information </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Waive the repayment by my child(ren)

602

Education/Dependants' Education

Waive the repayment by my child(ren)

<a href="/Assets/members/Documents/OnlineDemo/AES_W1.mp4" target="_blank" title="Waive the repayment by my child(ren)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Waive the repayment by my child(ren)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Waive the repayment by my child(ren) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please provide the student’s name and NRIC / CPF account number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person

607

GIRO Matters

Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person

<a href="/Assets/members/Documents/OnlineDemo/TERM_IBG_SE.mp4" target="_blank" title="Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Stop the GIRO for compulsory and voluntary contributions (Self-Employed Only)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Termination of GIRO Arrangement for Mandatory and/or Voluntary Contributions for Self-Employed Person </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please view your information </li><li>Please provide the relevant information (Effective Month, Bank Name and Bank Account number) </li><li>Please read the Important Notes </li><li>Select the Next button to proceed </li><li>Please check the information </li><li>Please provide the name of Account Holders </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

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