CPFB | Online Demos

True

562

CPF LIFE

Application for CPF LIFE

<a href="/Assets/members/Documents/OnlineDemo/CPF_LIFE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Application for CPF LIFE</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Apply for CPF LIFE </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Select the CPF LIFE plan that you wish to opt for </li><li>Please read the declaration carefully </li><li>Select the checkbox after you have read and agreed on the terms and agreement </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF (For members 55 and above) - Payment via Interbank GIRO

577

Retirement

CPF Withdrawal at Age 55

Withdraw my CPF (For members 55 and above) - Payment via Interbank GIRO

<a href="/Assets/members/Documents/OnlineDemo/RWD_55_IBG.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF because I am 55 years and above</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Withdraw my CPF (For members 55 and above) - Payment via Interbank GIRO </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please select your identity option </li><li>Select your preferred option to reserve your OA savings for housing payments. Option A is only applicable to members reaching 55 </li><li>Select the Next button to proceed </li><li>Please select your withdrawal option </li><li>Select your payment option from the dropdown list </li><li>Select the Next button to proceed </li><li>Please confirm your particulars. You can go to My Notifications if you wish to update your contact details </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page </li></ol>

800,570

Apply for / Adjust my HPS cover

591

Home Protection Scheme (HPS)

Apply for / Adjust my HPS cover

<a href="/Assets/members/Documents/OnlineDemo/HPS_45.mp4" target="_blank" title="Apply for / Adjust my HPS cover "><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for / Adjust my HPS cover </a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Apply for / Adjust my HPS Cover </li><li>Please read the Important Notes </li><li>Please read the Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the displayed address of the HDB property if it is the insured property. Otherwise, please indicate your property address.</li><li>Input your Postal District and click “Enter” </li><li>Input your Storey </li><li>Input your Unit Number </li><li>Select the Type of Ownership</li><li>Input your HPS Coverage </li><li>Please complete the health declaration </li><li>Select the Attach button and attach supporting documents, if any </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Check On Details Of Nominees

639

Nomination Details

Check On Details Of Nominees

<a href="/Assets/members/Documents/OnlineDemo/NOM_4.mp4" target="_blank" title="Check On Details Of Nominees"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Check On Details Of Nominees</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Nomination Details </li><li>Select View my nomination details </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the hyperlink to proceed </li><li>Please check if the information is correct </li><li>Select the checkbox to confirm that you would like to check your nomination details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw deceased’s CPF

631

Withdrawal on Non-Retirement Grounds

Withdraw deceased’s CPF

<a href="/Assets/members/Documents/OnlineDemo/CPF_D1.mp4" target="_blank" title="Withdraw deceased’s CPF"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw deceased’s CPF</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Withdrawal on Non-Retirement Grounds (Death and Medical Grounds)</li><li>Select Withdraw deceased’s CPF </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Please provide the relevant information (Name and CPF Account Number of deceased) </li><li>Select the ‘I Agree’ button to proceed </li><li>Please check and confirm the information displayed is correct </li><li>Please provide the relevant information </li><li>Please note to declare your bankruptcy status as at date of death of the deceased</li><li>Please complete Part 3 if the deceased has discounted Singtel shares </li><li>Please provide relevant information on how you would like to receive the withdrawal payment </li><li>Select the Next button to proceed </li><li>Please fill up the Letter of Indemnity </li><li>Select the Next button to proceed </li><li>Please view and check the information if it is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Opt-In to eStatement (inclusive of CPF Investment Scheme Yearly Statement and CPF LIFE Annual Payout Statement, if applicable)

623

Other CPF Matters

Opt-In to eStatement (inclusive of CPF Investment Scheme Yearly Statement and CPF LIFE Annual Payout Statement, if applicable)

<a href="/Assets/members/Documents/OnlineDemo/OPT.mp4" target="_blank" title="Opt-In to eStatement (inclusive of Yearly CPF Investment Transactions & Special Account Investment Portfolio Statement & CPF LIF"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Opt-In to eStatement (inclusive of Yearly CPF Investment Transactions & Special Account Investment Portfolio Statement & CPF LIFE Annual Payout Statement, if applicable)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Other Matters </li><li>Select Opt-In to eStatement </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please check your details </li><li>Select ‘Yes, I want to opt-in to eStatement’ radio button to opt-in to eStatement </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to check for your personalised messages

621

Shows you how to check for your personalised messages

<a href="/Assets/members/Documents/OnlineDemo/MyMessages.mp4" target="_blank" title="Shows you how to check for your personalised messages"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to check for your personalised messages</a>

<ol><li>Select ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Messages on the left navigation bar </li><li>You can view your important messages from CPF Board on the screen </li><li>Select the hyperlink in CPF Inbox section to go to My CPF Inbox </li><li>You can view your important letters on the page </li></ol>

800,570

Shows you how to check the status of your online applications

625

Shows you how to check the status of your online applications

<a href="/Assets/members/Documents/OnlineDemo/MyActivities.mp4" target="_blank" title="Shows you how to check the status of your online applications"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to check the status of your online applications</a>

<ol><li>Select the ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Activities on the left navigation bar </li><li>You can view your last 3 online transactions in the table on the page </li><li>You can view the status of your applications submitted through hardcopy forms by selecting the hyperlink below the table </li><li>You can choose to view your online transactions according to the options given on the page </li><li>Select the Next to proceed </li><li>Your online transactions will be shown as per the options you have chosen earlier </li></ol>

800,570

Shows you how to update your contact information

626

Shows you how to update your contact information

<a href="/Assets/members/Documents/OnlineDemo/MyNotifications.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotifications.mp4</a>

<ol><li>Select My Notifications on the left navigation bar </li><li>Check your contact details </li><li>Click the Update Contact Details button under your details to update your email and/or contact numbers </li><li>Double-check your details and click Submit </li> <li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,570

Standing Instructions (SI) for Voluntary Contribution (Self-Employed Persons)

799

GIRO Matters

Standing Instructions (SI) for Voluntary Contribution (Self-Employed Persons)

<a href="/Assets/members/Documents/OnlineDemo/SI_VC.mp4" target="_blank" title="Standing Instructions (SI) for Voluntary Contribution (Self- Employed Persons)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Standing Instructions (SI) for Voluntary Contribution (Self- Employed Persons)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Standing Instruction (SI) for Voluntary Contribution </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox if you are a self-employed person </li><li>Select the Next button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information (Crediting instruction, Monthly deduction amount and Effective Month) </li><li>Select the checkbox if you have read and understood the Important Notes </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the checkbox to declare that you have understood the Important notes </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Change of Payer for MediShield Life Cover

800

Healthcare Matters

Change of Payer for MediShield Life Cover

<a href="/Assets/members/Documents/OnlineDemo/MSH_L.mp4" target="_blank" title="Change of Payer for MediShield Life Cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Change of Payer for MediShield Life Cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Healthcare Matters </li><li>Select Change of Payer for MediShield Life cover </li><li>Please update your contact information (if any)</li><li>Please read the Important Notes before proceeding </li><li>Select Start button to proceed </li><li>This is a mandatory field, please select the relevant box/es</li><li>Please key in the NRIC / CPF Account Number of your dependant(s)</li><li>If ‘My Other Family Member(s) such as Grandchild, Uncle, Aunt, In-Law’ is selected, more details will be asked in the next page</li> <li>Select Next button to proceed </li><li>Please read the declaration</li><li>Please tick checkbox</li><li>Please key in the NRIC / CPF Account Number of the Insured</li><li>Please indicate accordingly</li><li>Select Next button to proceed</li><li>Please read the declaration and confirm if the information displayed is accurate</li><li>Select Submit button after confirming the information is accurate</li><li>Please review the transaction details displayed on the screen</li><li>Please note down this transaction number for future enquiries</li><li>Please read this section</li></ol>

800,570

Commence monthly instalment

843

Property

Commence monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/CommenceMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Commence monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Commence Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please fill in the information </li><li>Select Financier from the dropdown list </li><li>Enter in the amount </li><li>Select effective date from the dropdown list </li><li>Select on Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to navigate my cpf Homepage

1025

Shows you how to navigate my cpf Homepage

<a href="/Assets/members/Documents/OnlineDemo/newmycpf.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to navigate my cpf Homepage</a>

<ol><li>Select the ‘Login Here’ button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>You can view your Account Balances on the my cpf homepage </li><li>You can also view your latest contributions on the my cpf homepage </li><li>Quick access tabs are available to view your account details </li><li>Quick access to Tips & Tools on Key Milestones are also available </li><li>Select ‘Yearly Balances’ to view your yearly balances </li><li>Select PDF hyperlink to save your year balances details in PDF format </li><li>Select Print hyperlink to print your year balances details </li><li>Select the ‘View Yearly Balances Details’ button to view your yearly balances details </li><li>Select the ‘View Yearly Statement of Account’ hyperlink to view your yearly statement of account in ‘My Statement’ </li><li>Select Contributions to view your contributions </li><li>Select PDF to save your contributions details in PDF format </li><li>Select Print to print your contributions details </li><li>Select the ‘View Contributions Details’ button to view your contributions details </li><li>Select the ‘View Contribution History up to the last 15 months’ hyperlink to view your contribution history up to the last 15 months in ‘My Statement’ </li><li>Select Transactions to view your transactions </li><li>Select PDF to save your transactions details in PDF format </li><li>Select Print to print your transactions details </li><li>Select the ‘View Transactions Details’ button to view your transactions details </li><li>Select the ‘View Transaction History up to the last 15 months’ hyperlink to view your transaction history up to the last 15 months in My Statement </li></ol>

800,570

Check my CPFIS Self-Awareness Questionnaire (SAQ) Status

1362

Investment

Check my CPFIS Self-Awareness Questionnaire (SAQ) Status

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_SAQ.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">CPFIS_SAQ.mp4</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Check my CPFIS Self-Awareness Questionnaire (SAQ) Status </li><li>Please read the information listed on the page and the Important Notes </li> <li>Select the Start button to proceed </li><li>Your CPFIS SAQ status will be displayed</li><li>Select the Print or Download PDF button to print or download a copy of your CPFIS SAQ status</li></ol>

800,570

Shows you how to submit a new enquiry

1370

Shows you how to submit a new enquiry

<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Submit_New_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to submit a new enquiry</a>

<ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>Select + New Enquiry to submit a new enquiry to CPF Board </li><li>Select the enquiry type</li><li>Select the topic you are enquiring on</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field</li><li>Click Add Attachment to attach documents (if any)</li><li>Click Submit to submit your enquiry</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the enquiry that you have submitted</li></ol>

800,570

Withdraw my Retirement Account Savings above Basic Retirement Sum

1379

Retirement

Retirement Sum

Withdraw my Retirement Account Savings above Basic Retirement Sum

<a href="/Assets/members/Documents/OnlineDemo/RW_PTEWDL.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">RW_PTEWDL.mp4</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Withdraw my Retirement Account Savings above Basic Retirement Sum</li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please input your withdrawal amount </li><li>Select your preferred payment mode</li><li>Please read the Payment Terms & Conditions </li><li>Select the checkbox to accept the Payment Terms & Conditions</li><li>Select the Next button to proceed </li><li>Please confirm your withdrawal amount and payment mode </li><li>Select the Submit button</li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries</li><li>Please read the information on the acknowledgement page</li></ol>

800,570

Apply / Change GIRO for Mandatory MediSave Contributions and Voluntary Contributions by Self – Employed Person

1484

Self-Employed Matters

Apply / Change GIRO for Mandatory MediSave Contributions and Voluntary Contributions by Self – Employed Person

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters </li><li>Select Apply / Change GIRO for Mandatory MediSave Contributions and Voluntary Contributions by Self – Employed Person</li><li>Please read the notes </li><li>Please read and accept the Terms & Conditions</li><li>Select the Start button to proceed </li><li>Select the bank you would be using for GIRO</li><li>You will be redirected to the bank’s ibanking portal where you will be prompted for your internet banking details</li><li>Upon being redirected back to the CPF portal, select the bank account which you would be using to pay from the dropdown list</li><li>Select Next to proceed</li><li>Please check the bank details</li><li>Please read and accept the Declaration</li><li>Select Submit to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,550

Apply / Change GIRO for Repayment of Education Loan

1492

Education/Dependants' Education

Apply / Change GIRO for Repayment of Education Loan

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education / Dependants’ Education</li><li>Select Apply / Change GIRO for Repayment of Education Loan</li> <li>Please read the notes </li><li>Please read and accept the Terms & Conditions</li><li>Select the Start button to proceed </li><li>Select the bank you would be using for GIRO</li><li>You will be redirected to the bank’s ibanking portal where you will be prompted for your internet banking details</li><li>Upon being redirected back to the CPF portal, select the bank account which you would be using to pay from the dropdown list</li><li>Select Next to proceed</li><li>Please check the bank details</li><li>Please read and accept the Declaration</li><li>Select Submit to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,550

Shows you how to view your consolidated statement

557

Shows you how to view your consolidated statement

<a href="/Assets/members/Documents/OnlineDemo/MyStatement.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view your consolidated statement</a>

<ol><li>Select the ‘Login Here’ button on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Statement on the left navigation bar </li><li>You can view your Account Balances in Section A </li><li>Select PDF to save your statement in PDF format </li><li>In Section B, you can select the ‘History Type’ and ‘Period’ to view your Account History </li><li>Select the Proceed button to continue </li><li>In Section C, you can view your ‘Property’, ‘Investment’ and ‘Education Statements’. Select the corresponding links for more details </li><li>You can also view your Chronic Disease (Outpatient), MRI/CT Scans, and Diagnostics (Outpatient) Statements in Section C </li></ol>

800,570

Application for CPF LIFE Additional Annuity

556

CPF LIFE

Application for CPF LIFE Additional Annuity

<a href="/Assets/members/Documents/OnlineDemo/CPF_LIFE_Additional_Annuity.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Application for CPF LIFE Additional Annuity</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Apply for CPF LIFE Additional Annuity </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please read the declaration carefully </li><li>Select the checkbox after you have read and agreed on the terms and agreement </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement </li></ol>

800,570

Start Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme

575

Retirement

Retirement Sum

Start Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme

<a href="/Assets/members/Documents/OnlineDemo/RSS30.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Start Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme </li><li>Please read the Important Notes and Terms & Conditions</li> <li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please view your details displayed </li><li>Please select your payment option from the dropdown list </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check your details </li><li>Please check if the bank details displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page</li></ol>

800,570

Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions

588

Investment

Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_S15.mp4" target="_blank" title="Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you would like to proceed with the release of your CPFIS Investments </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Terminate my HPS cover

593

Home Protection Scheme (HPS)

Terminate my HPS cover

<a href="/Assets/members/Documents/OnlineDemo/HPS_45A.mp4" target="_blank" title="Terminate my HPS cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Terminate my HPS cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Terminate my HPS cover </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please view your information displayed </li><li>Please provide the relevant information </li><li>Input your Postal District </li><li>Input your Storey </li><li>Input your Unit Number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to use CPF for my education

597

Education/Dependants' Education

Apply to use CPF for my education

<a href="/Assets/members/Documents/OnlineDemo/AES_F1.mp4" target="_blank" title="Apply to use CPF for my education"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to use CPF for my education</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Apply to use CPF for my education </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to confirm that you are a Singapore Citizen or Singapore Permanent Resident </li><li>Select the Next button to proceed </li><li>Enter the name of the student </li><li>Select the institution from the dropdown list </li><li>Choose the student type </li><li>Select the Next button to proceed </li><li>Please review and confirm the details </li><li>Select the Next button to proceed </li><li>Please read the notes </li><li>Enter the contact number of the student </li><li>Enter the email address of the student </li><li>Enter the CPF account number of the CPF member whose CPF savings will be used </li><li>Enter the contact number of the CPF member whose CPF savings will be used </li><li>Enter email address of the CPF member whose CPF savings will be used </li><li>Select the relationship between the student and the CPF member whose CPF savings will be used from the dropdown list </li><li>Enter the parent’s CPF account number. This is required if you have selected to use a sibling’s CPF savings </li><li>Select the percentage of tuition fees requested from the dropdown list </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload files you have selected </li><li>Select the Next button to proceed upon completion of attachment </li><li>Select Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF on medical grounds

603

Withdrawal on Non-Retirement Grounds

Withdraw my CPF on medical grounds

<a href="/Assets/members/Documents/OnlineDemo/CPF_MGS.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF on medical grounds</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Withdrawal on Non-Retirement Grounds </li><li>Select Withdraw my CPF on medical grounds </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information </li><li>Select your last date of employment by using the date picker </li><li>Enter the name of your last employer </li><li>Please read the notes </li><li>Please provide the payment method </li><li>Select the Next button to proceed </li><li>Please check the details displayed </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Please provide the relevant information (Illness, Doctor, Hospital and Date) </li><li>Select the Next button to proceed </li><li>Please check and confirm the information displayed is correct </li><li>Please read the notes </li><li>Please check and confirm the information displayed is correct </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Please read instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload the files you have selected </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

613

Self-Employed Matters

<a href="/Assets/members/Documents/OnlineDemo/SE1A_RGN.mp4" target="_blank" title="Register as a Self-Employed"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register as a Self-Employed</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters </li><li>Select Register as a Self-Employed </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please view your particulars </li><li>Please provide details (SSIC) using the dropdown list </li><li>Select the Next to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Report on non-payment or underpayment of CPF contributions

622

Other CPF Matters

Report on non-payment or underpayment of CPF contributions

<a href="/Assets/members/Documents/OnlineDemo/ER_UDR.mp4" target="_blank" title="Report on non-payment or underpayment of CPF contributions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Report on non-payment or underpayment of CPF contributions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Other CPF Matters </li><li>Select Report on non-payment or underpayment of CPF contributions </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox after you have read and accepted the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Indicate your PR commencement date (if applicable)</li><li>Fill in your contact details </li><li>Fill in your employer’s name and address</li><li>Fill in your employer’s contact details</li><li>Fill in your employment details</li><li>Indicate the nature of complaint</li><li>Select Add New Row if your monthly wages for your complaint period are different</li><li>Indicate your complaint period and wage details</li><li>Provide us with evidence to support your claims (if applicable)</li><li>Please read the instructions for document submission</li><li>Select the Browse tab to attach your document and then click Upload</li><li>Indicate whether you are willing to reveal your identity</li><li>Fill in any additional remarks</li><li>Select Next to preview submission</li><li>Please check and review your particulars and employment details</li><li>Please check and review the particulars of your employer</li><li>Please check and review the particulars of complaint</li><li>Please check and review your disclosure status</li><li>Please check if the document is attached</li><li>Select Submit</li><li>A transaction number will be displayed when you have completed your transaction. A case officer will contact you to follow up with your report.</li></ol>

800,570

Shows you how to subscribe to My Notifications

629

Shows you how to subscribe to My Notifications

<a href="/Assets/members/Documents/OnlineDemo/MyNotificationsEmail.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotificationsEmail.mp4</a>

<ol><li>Select ‘Log in Here’ on the CPF Homepage </li><li>Enter your SingPass ID and Password </li><li>Select Login </li><li>Enter the SMS OTP sent to your mobile number registered with SingPass </li><li>Select My Notifications on the left navigation bar </li><li>Click the “Subscribe” button below your contact details </li><li>You are now subscribed to My Notifications </li></ol>

800,570

Stop Premium Payment for Dependant(s)' MediShield Life Cover

801

Healthcare Matters

Stop Premium Payment for Dependant(s)' MediShield Life Cover

<a href="/Assets/members/Documents/OnlineDemo/MSH_SPP.mp4" target="_blank" title="Stop Premium Payment for Dependent(s)' Medishield Life Cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Stop Premium Payment for dependent(s)' Medishield Life Cover</a>

<ol><li>Click on My Requests on the left navigation bar </li><li>Click on Healthcare Matters</li><li>Click on Stop Premium Payment for Dependant(s)’ MediShield Life Cover</li><li>Update your contact information (if any)</li><li>Please read the Important Notes </li><li>Click ‘Start’ to proceed </li><li>Please select the name of the dependant whom you wish to stop paying MediShield Life premium for</li><li>Click ‘Add’ after you have selected the name of the dependant whom you wish to stop paying MediShield Life premium for</li><li>Please key in the NRIC/ CPF Account Number of other insured that you do not wish to be identified to pay MediShield Life for </li><li>Select ‘Add’ after you have keyed in the NRIC/CPF Account Number</li><li>Click ‘Next’ to proceed</li><li>Please confirm if the information displayed is accurate and read the declarations</li><li>Click ‘Submit’ after confirming the information is accurate</li><li>Please review the transaction details displayed on the screen</li><li>A transaction number will be displayed. Please quote this number for future enquiries</li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Revise monthly instalment

844

Property

Revise monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/ReviseMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Revise monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Revise Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please fill in the information </li><li>Select Financier </li><li>Select effective date from the dropdown list </li><li>Input the new monthly instalment amount </li><li>Select Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Standing Instruction (SI) for Voluntary Contribution (Non Self-Employed Persons)

886

GIRO Matters

Standing Instruction (SI) for Voluntary Contribution (Non Self-Employed Persons)

<a href="/Assets/members/Documents/OnlineDemo/SI4VC_NonSE.mp4" target="_blank" title="Standing Instruction (SI) for voluntary contribution (Non Self-Employed Persons)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Standing Instruction (SI) for voluntary contribution (Non Self-Employed Persons)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Standing Instruction (SI) for Voluntary Contribution </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to indicate that you are a non-self-employed person </li><li>Select the Next button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information (Monthly deduction amount and Effective Month) </li><li>Please read the Important Notes </li><li>Select the checkbox if you have read and understood the Important Notes </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the checkbox to declare that you have understood the Important notes </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF (For members 55 and above) - Payment via PayNow

1306

Retirement

CPF Withdrawal at Age 55

Withdraw my CPF (For members 55 and above) - Payment via PayNow

<a href="/Assets/members/Documents/OnlineDemo/RWD_55_PayNow.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF (For members 55 and above) - Payment via PayNow</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Withdraw my CPF (For members 55 and above) - Payment via PayNow</li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please select your withdrawal option </li><li>Please read the Payment Terms & Conditions</li><li>Select the Next button to proceed </li><li>Please confirm your withdrawal option</li><li>Select the Submit button after confirming your withdrawal option </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page</li></ol>

800,570

Shows you how to view a reply and submit a subsequent enquiry

1371

Shows you how to view a reply and submit a subsequent enquiry

<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Reply_Submit_Sub_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view a reply and submit a subsequent enquiry</a>

<ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>If the view icon is highlighted in White, it means that there are no new messages</li><li>If the view icon is highlighted in Green, it means there is a reply from CPFB</li><li>Click View to see the enquiry that you have submitted and/or the reply from CPFB</li><li>Click Reply if you wish to submit another enquiry pertaining to this case.</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field.</li><li>Click on Submit to proceed</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the follow-up enquiry that you have submitted</li></ol>

800,570

Transfer from my CPF Account to my recipient's Retirement Account

570

Building Up My / My Recipient's CPF savings

Using CPF

Transfer from my CPF Account to my recipient's Retirement Account

<a href="/Assets/members/Documents/OnlineDemo/MSSTP_RE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Transfer from my Ordinary Account to my recipient's Retirement Account</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Building Up My / My Recipient’s CPF savings </li><li>Select Transfer from my CPF Accounts to my recipient’s Retirement Account </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the recipient you wish to make a top-up for from the dropdown list </li><li>Key in the NRIC/CPF Account number of your recipient </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the checkbox to accept the declaration </li><li>An amount will be displayed on the screen. It is the maximum amount available for transfer from your CPF Account(s) </li><li>Key in the amount which you would like to transfer </li><li>If you are doing transfer for the first time, select Attach and view your documents here to attach supporting documents </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select the documents to be uploaded </li><li>After selecting the documents to be uploaded, select the Upload button to upload the documents </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Please check if the amount keyed is accurate </li><li>Please read the messages </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Change Bank Details (For members 55 and above)

580

Retirement

CPF Withdrawal at Age 55

Change Bank Details (For members 55 and above)

<a href="/Assets/members/Documents/OnlineDemo/RWD_78A.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Update of Bank Details for Members 55 And Above</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Change Bank Details (For members 55 and above) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Select your bank from the dropdown list </li><li>Select the Next button to proceed </li><li>Please confirm your particulars. You can go to My Notifications if you wish to update your contact details </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page </li></ol>

800,570

Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions

589

Investment

Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_DSS.mp4" target="_blank" title="Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions </li><li>Please read the Important Notes and Declaration </li><li>Select the checkbox to agree to the Declaration </li><li>Select the Start button to proceed </li><li>Please check if the information is correct </li><li>Please select one of the option to transfer your discounted SingTel Shares </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to be exempted from HPS

594

Home Protection Scheme (HPS)

Apply to be exempted from HPS

<a href="/Assets/members/Documents/OnlineDemo/HPS_2.mp4" target="_blank" title="Apply to be exempted from HPS"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to be exempted from HPS</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Apply to be exempted from HPS </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please provide the relevant information </li><li>Input your Block Number </li><li>Input your Storey & Unit Number </li><li>Input your Street Name </li><li>Input your Postal Code </li><li>Input the percentage of housing loan under HPS </li><li>Input Co-Owner NRIC Number, if any </li><li>Select the Next button to proceed </li><li>Please provide the policy details </li><li>Select Insurance Company from dropdown list </li><li>Input your policy number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Please read the declaration, agreement and authorisation notes </li><li>Select Attach and view your documents here, to attach any documents, if any </li><li>Please read instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload the files you have selected </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Cancel use of CPF for education

600

Education/Dependants' Education

Cancel use of CPF for education

<a href="/Assets/members/Documents/OnlineDemo/AES_C.mp4" target="_blank" title="Cancel use of CPF for education"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Cancel use of CPF for education</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Cancel the use of CPF for education </li><li>Select the transaction number to cancel </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person

606

GIRO Matters

Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person

<a href="/Assets/members/Documents/OnlineDemo/S14VC_NonSE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Termination of GIRO Arrangement for Voluntary Contribution for Non Self-Employed Person </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to indicate that you are a non-self-employed person </li><li>Select the Next button to proceed </li><li>Please view your information </li><li>Please provide the relevant information (Effective Month, Bank Name and Bank Account number) </li><li>Please read the Important Notes </li><li>Select the Next button to proceed </li><li>Please check the information </li><li>Please provide the relevant information (Name of Account Holder(s)) </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Contribute to my Medisave in instalments

632

Self-Employed Matters

Contribute to my Medisave in instalments

<a href="/Assets/members/Documents/OnlineDemo/SE_INST.mp4" target="_blank" title="Contribute to my Medisave in instalments"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Contribute to my Medisave in instalments</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters</li><li>Select Contribute to my MediSave in instalments</li><li>Read the Important Notes</li><li>Select the Start button to proceed</li><li>View your particulars</li><li>Provide the relevant information</li><li>Select the Next button to proceed</li><li>Select the payment period</li><li>Select the checkbox after reading the agreement and acknowledgement</li><li>Select the Next button to proceed</li><li>Check the information displayed</li><li>Select the Submit button if you have confirmed your details and would like to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries</li><li>Read the Important Notes on the acknowledgement page</li></ol>

800,570

Application to Start CPF LIFE Payout

834

CPF LIFE

Application to Start CPF LIFE Payout

<ol><li>Select My Requests on the left navigation bar </li><li>Select CPF Life </li><li>Select Apply to Start CPF LIFE Payout </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please select the date that you wish to start receiving your CPF Life Payout by using the date picker </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Cease monthly instalment

845

Property

Cease monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/CeaseMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Cease monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Cease Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the radio button to select Financier </li><li>Select on Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Transfer from my CPF Account to my recipient's Special Account

572

Building Up My / My Recipient's CPF savings

Using CPF

Transfer from my CPF Account to my recipient's Special Account

<a href="/Assets/members/Documents/OnlineDemo/MSSTP_SA.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Transfer from my Ordinary Account to my recipient's Special Account</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Building Up My / My Recipient’s CPF savings </li><li>Select Transfer from my CPF Accounts to my recipient’s Special Account </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the recipient you wish to make a top-up for from the dropdown list </li><li>Key in the NRIC/CPF Account number of your recipient </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the checkbox to accept the declaration</li><li>An amount will be displayed on the screen. It is the maximum amount available for transfer from your CPF Account(s) </li><li>Key in the amount which you would like to transfer </li><li>If you are doing transfer for the first time, click on Attach and view your documents here to attach supporting documents </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select the documents to be uploaded </li><li>After selecting the documents to be uploaded, select the Upload button to upload the documents </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Please check if the amount keyed is accurate </li><li>Please read the messages </li><li>Select the Next button to proceed </li><li>Please check the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)

590

Investment

Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_DMA.mp4" target="_blank" title="Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to transfer CPF Investments sale proceeds (Division of CPF-related Matrimonial assets) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Input the Date of Court Order using the date picker </li><li>Input Divorce Suit/Petition Number </li><li>Input Transferee’s CPF Account number </li><li>Input your contact number </li><li>Select the date of crediting of your sale proceeds and enter the amount to be transferred </li><li>Select the Next button to proceed </li><li>Please check if the information display is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Notify a Death

592

Home Protection Scheme (HPS)

Notify a Death

<a href="/Assets/members/Documents/OnlineDemo/INS_DTH_CLM.mp4" target="_blank" title="Notify a Death"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Notify a Death</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Notify a Death </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Please view your information </li><li>Please provide the relevant information </li><li>Please select or specify your relationship to the deceased </li><li>Input the name of the deceased member </li><li>Input the NRIC or CPF Account number of the deceased </li><li>Select the date of death using the date picker </li><li>Select the marital status </li><li>Please read the notes </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Select the Next button to proceed </li><li>Please complete the declaration for medical information </li><li>Select the Next button to proceed </li><li>Select the checkbox to agree to the declaration for medical information </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply for deferment

599

Education/Dependants' Education

Apply for deferment

<a href="/Assets/members/Documents/OnlineDemo/AES_D1.mp4" target="_blank" title="Apply for deferment"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for deferment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Apply to defer repayment </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Specify the reason for deferment by selecting the options provided </li><li>Select the Next button to proceed </li><li>Please check if the information and reason for deferment is correct </li><li>Please provide the related details </li><li>Select the course start date by using the date picker </li><li>Select the course end date by using the date picker </li><li>Select the date of completion of NS by using the date picker (if applicable) </li><li>Identify the course to defer by selecting the course </li><li>Select the deferment dates by using the date picker </li><li>Please check and confirm the information </li><li>Select the Next button to proceed </li><li>Review the details displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person

607

GIRO Matters

Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person

<a href="/Assets/members/Documents/OnlineDemo/TERM_IBG_SE.mp4" target="_blank" title="Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Stop the GIRO for compulsory and voluntary contributions (Self-Employed Only)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Termination of GIRO Arrangement for Mandatory and/or Voluntary Contributions for Self-Employed Person </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please view your information </li><li>Please provide the relevant information (Effective Month, Bank Name and Bank Account number) </li><li>Please read the Important Notes </li><li>Select the Next button to proceed </li><li>Please check the information </li><li>Please provide the name of Account Holders </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Declare my non Self-Employed status

612

Self-Employed Matters

Declare my non Self-Employed status

<a href="/Assets/members/Documents/OnlineDemo/SE8_DCLR.mp4" target="_blank" title="Declare my non Self-Employed status"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Declare my non Self-Employed status</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters </li><li>Select Declare my non Self-Employed/Informal worker status </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please view your particulars </li><li>Please provide the relevant details </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply for retrieval of my archived CPF records

628

Other CPF Matters

Apply for retrieval of my archived CPF records

<a href="/Assets/members/Documents/OnlineDemo/Retrieval_archivedCPF.mp4" target="_blank" title="Application To Retrieve My Archived CPF Records"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Application To Retrieve My Archived CPF Records</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Other Matters </li><li>Select Apply for retrieval of my archived CPF records </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please check your details </li><li>Please provide your email address </li><li>Select the Next button to proceed </li><li>Please provide the type of archived CPF records required </li><li>Select the Next button to proceed </li><li>Select the appropriate information you require </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please check the payment details displayed </li><li>Select the checkbox to agree with the notes displayed about leaving CPF website to eNets website </li><li>Select the Submit button to proceed </li><li>Please deactivate your pop-up blocker </li><li>Please select the bank you would be using to pay from the dropdown list </li><li>Select the Submit button to proceed, and you will redirected to the payment gateway where you will be prompted for your Internet banking details and authorisation of the payment </li><li>Please see the E-Payment transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

MediShield Life Health Declaration for Permanent Resident Applicant

830

Healthcare Matters

MediShield Life Health Declaration for Permanent Resident Applicant

<ol><li>Select on My Requests on the left navigation bar </li><li>Select on Healthcare Matters</li><li>Select on MediShield Life Health Declaration for Permanent Resident Applicant</li><li>Please read the Important Notes and Terms & Conditions</li><li>Select the checkbox to agree to the Terms and Conditions</li><li>Select the Start button to proceed</li><li>Select Myself if you are declaring for yourself</li><li>Select the Next button to proceed</li><li>Please provide your local contact number</li><li>Select the Next button to proceed</li><li>Select Family Member if you are declaring for your family member</li><li>Select the Next button to proceed</li><li>Please provide the ICA Reference Number and Date of Birth of the person to be insured</li><li>Select the Next button to proceed</li><li>Select the name of the person to be insured from dropdown list</li><li>Select your relationship with the person to be insured from dropdown list (only valid for family member below 16)</li><li>Please provide your local contact number</li><li>Select the Next button to proceed</li><li>Select if the person to be insured is currently suffering from/receiving treatment for medical conditions the past 3 years</li><li>Select the Next button to proceed</li><li>Select broad illness category from dropdown list</li><li>Specify the medical condition to declare</li><li>Select the date when the medical condition is first known using the date picker</li><li>Specify which medical institution and country for treatment or follow up</li><li>Select the Add button if you have more than one condition to declare</li><li>Select the Next button to proceed</li><li>Please view and verify the information displayed</li><li>Select the Delete button if you would like to delete a record</li><li>Select the Next button to proceed</li><li>Please confirm if the information displayed is accurate</li><li>Select the Submit button after confirming the information is accurate</li><li>Please see the transaction details displayed on the screen</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries</li><li>Please read the Important Notes on the acknowledgement page</li><li>Select the hyperlink to proceed to My Activities page</li><li>Print out a copy of the acknowledgement letter to bring to your PR Completion of Formalities appointment</li><li>Go to ICA website to schedule your PR Completion of Formalities e-Appointment</li></ol>

800,570

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