CPFB | Online Demos

True

Top up my own/recipient's Retirement Account (RA) (eNETS) via Singpass

559

Building Up My / My Recipient's CPF savings

Using Cash

Top up my own/recipient's Retirement Account (RA) (eNETS) via Singpass

<a href="/Assets/members/Documents/OnlineDemo/eCashier_RSSTP_RE_Cash.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">eCashier_RSSTP_RE_Cash.mp4</a>

<ol><li>Click on My Requests </li><li>Select Building Up My / My Recipient’s CPF Savings </li><li>Select Contribute to my/my recipient’s Retirement Account via PayNow QR or eNETS </li><li>Click Next to proceed </li><li>Please read the important notes </li><li>Please read the Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Please provide the following information: your recipient’s CPF Account Number/NRIC, your contact number and your recipient’s relationship to you. </li><li>Please read the declaration </li><li>Select the checkbox to accept the declaration </li><li>Select the checkbox if you wish to claim tax relief for spouse/siblings’ top-up </li><li>Enter the amount you would like to top-up </li><li>If someone has shared this e-service with you, please key in his or her name under the optional field: “Referrer Name” </li><li>Select the Next button to proceed </li><li>Please check that the information displayed is correct </li><li>Select eNETS for Payment Mode </li><li>Please read the Terms of Use </li><li>Select the check to agree to the Terms of Use </li><li>Select Make Payment button to proceed </li><li>Please deactivate your pop-up blocker </li><li>You will be redirected to the payment gateway where you will be prompted for your internet banking details and authorization of this payment </li><li>Click Submit </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,570

Apply for CPF LIFE

562

CPF LIFE

Apply for CPF LIFE

<a href="/Assets/members/Documents/OnlineDemo/CPF_LIFE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for CPF LIFE</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Apply for CPF LIFE </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Select the CPF LIFE plan that you wish to opt for </li><li>Please read the declaration carefully </li><li>Select the checkbox after you have read and agreed on the terms and agreement </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Apply for / Adjust my HPS cover

591

Home Protection Scheme (HPS)

Apply for / Adjust my HPS cover

<a href="/Assets/members/Documents/OnlineDemo/HPS_45.mp4" target="_blank" title="Apply for / Adjust my HPS cover "><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for / Adjust my HPS cover </a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Apply for / Adjust my HPS Cover </li><li>Please read the Important Notes </li><li>Please read the Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the displayed address of the HDB property if it is the insured property. Otherwise, please indicate your property address.</li><li>Input your Postal District and click “Enter” </li><li>Input your Storey </li><li>Input your Unit Number </li><li>Select the Type of Ownership</li><li>Input your HPS Coverage </li><li>Please complete the health declaration </li><li>Select the Attach button and attach supporting documents, if any </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Check On Details Of Nominees

639

Nomination

Check On Details Of Nominees

<a href="/Assets/members/Documents/OnlineDemo/NOM_4.mp4" target="_blank" title="Check On Details Of Nominees"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Check On Details Of Nominees</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Nomination Details </li><li>Select View my nomination details </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the hyperlink to proceed </li><li>Please check if the information is correct </li><li>Select the checkbox to confirm that you would like to check your nomination details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw deceased’s CPF

631

Withdrawal on Non-Retirement Grounds

Withdraw deceased’s CPF

<a href="/Assets/members/Documents/OnlineDemo/CPF_D1.mp4" target="_blank" title="Withdraw deceased’s CPF"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw deceased’s CPF</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Withdrawal on Non-Retirement Grounds (Death and Medical Grounds)</li><li>Select Withdraw deceased’s CPF </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Please provide the relevant information (Name and CPF Account Number of deceased) </li><li>Select the ‘I Agree’ button to proceed </li><li>Please check and confirm the information displayed is correct </li><li>Please provide the relevant information </li><li>Please note to declare your bankruptcy status as at date of death of the deceased</li><li>Please complete Part 3 for your preferred option on the deceased’s discounted Singtel shares. The Board will process the discounted Singtel shares based on the selected option only if there are discounted Singtel shares due to you. </li><li>Please provide relevant information on how you would like to receive the withdrawal payment </li><li>Select the Next button to proceed </li><li>Please fill up the Letter of Indemnity </li><li>Select the Next button to proceed </li><li>Please view and check the information if it is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to check for your personalised messages

621

Shows you how to check for your personalised messages

<a href="/Assets/members/Documents/OnlineDemo/MyMessages.mp4" target="_blank" title="Shows you how to check for your personalised messages"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to check for your personalised messages</a>

<ol><li>Select ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Messages on the left navigation bar </li><li>You can view your important messages from CPF Board on the screen </li><li>Select the hyperlink in CPF Inbox section to go to My CPF Inbox </li><li>You can view your important letters on the page </li></ol>

800,570

Shows you how to check the status of your online applications

625

Shows you how to check the status of your online applications

<a href="/Assets/members/Documents/OnlineDemo/MyActivities.mp4" target="_blank" title="Shows you how to check the status of your online applications"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to check the status of your online applications</a>

<ol><li>Select the ‘Login Here’ on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select My Activities on the left navigation bar </li><li>You can view your last 3 online transactions in the table on the page </li><li>You can view the status of your applications submitted through hardcopy forms by selecting the hyperlink below the table </li><li>You can choose to view your online transactions according to the options given on the page </li><li>Select the Next to proceed </li><li>Your online transactions will be shown as per the options you have chosen earlier </li></ol>

800,570

Shows you how to update your contact information

626

Shows you how to update your contact information

<a href="/Assets/members/Documents/OnlineDemo/MyNotifications.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotifications.mp4</a>

<ol><li>Select My Notifications on the left navigation bar </li><li>Check your contact details </li><li>Click the Update button under your details to update your email address and/or contact numbers </li><li>Click Next to proceed </li><li>Ensure your details are correct and click Submit </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,570

Standing Instructions (SI) for Voluntary Contribution (Self-Employed Persons)

799

GIRO Matters

Standing Instructions (SI) for Voluntary Contribution (Self-Employed Persons)

<a href="/Assets/members/Documents/OnlineDemo/SI_VC.mp4" target="_blank" title="Standing Instructions (SI) for Voluntary Contribution (Self- Employed Persons)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Standing Instructions (SI) for Voluntary Contribution (Self- Employed Persons)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Standing Instruction (SI) for Voluntary Contribution </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox if you are a self-employed person </li><li>Select the Next button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information (Crediting instruction, Monthly deduction amount and Effective Month) </li><li>Select the checkbox if you have read and understood the Important Notes </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the checkbox to declare that you have understood the Important notes </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Change of Payer for MediShield Life Cover

800

Healthcare Matters

Change of Payer for MediShield Life Cover

<a href="/Assets/members/Documents/OnlineDemo/MSH_L.mp4" target="_blank" title="Change of Payer for MediShield Life Cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Change of Payer for MediShield Life Cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Healthcare Matters </li><li>Select Change of Payer for MediShield Life cover </li><li>Please update your contact information (if any)</li><li>Please read the Important Notes before proceeding </li><li>Select Start button to proceed </li><li>This is a mandatory field, please select the relevant box/es</li><li>Please key in the NRIC / CPF Account Number of your dependant(s)</li><li>If ‘My Other Family Member(s) such as Grandchild, Uncle, Aunt, In-Law’ is selected, more details will be asked in the next page</li> <li>Select Next button to proceed </li><li>Please read the declaration</li><li>Please tick checkbox</li><li>Please key in the NRIC / CPF Account Number of the Insured</li><li>Please indicate accordingly</li><li>Select Next button to proceed</li><li>Please read the declaration and confirm if the information displayed is accurate</li><li>Select Submit button after confirming the information is accurate</li><li>Please review the transaction details displayed on the screen</li><li>Please note down this transaction number for future enquiries</li><li>Please read this section</li></ol>

800,570

Commence monthly instalment

843

Property

Commence monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/CommenceMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Commence monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Commence Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please fill in the information </li><li>Select Financier from the dropdown list </li><li>Enter in the amount </li><li>Select effective date from the dropdown list </li><li>Select on Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to navigate my cpf Homepage

1025

Shows you how to navigate my cpf Homepage

<a href="/Assets/members/Documents/OnlineDemo/newmycpf.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to navigate my cpf Homepage</a>

<ol><li>Select the ‘Login Here’ button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>You can view your Account Balances on the my cpf homepage </li><li>You can also view your latest contributions on the my cpf homepage </li><li>Quick access tabs are available to view your account details </li><li>Quick access to Tips & Tools on Key Milestones are also available </li><li>Select ‘Yearly Balances’ to view your yearly balances </li><li>Select PDF hyperlink to save your year balances details in PDF format </li><li>Select Print hyperlink to print your year balances details </li><li>Select the ‘View Yearly Balances Details’ button to view your yearly balances details </li><li>Select the ‘View Yearly Statement of Account’ hyperlink to view your yearly statement of account in ‘My Statement’ </li><li>Select Contributions to view your contributions </li><li>Select PDF to save your contributions details in PDF format </li><li>Select Print to print your contributions details </li><li>Select the ‘View Contributions Details’ button to view your contributions details </li><li>Select the ‘View Contribution History up to the last 15 months’ hyperlink to view your contribution history up to the last 15 months in ‘My Statement’ </li><li>Select Transactions to view your transactions </li><li>Select PDF to save your transactions details in PDF format </li><li>Select Print to print your transactions details </li><li>Select the ‘View Transactions Details’ button to view your transactions details </li><li>Select the ‘View Transaction History up to the last 15 months’ hyperlink to view your transaction history up to the last 15 months in My Statement </li></ol>

800,570

Check my CPFIS Self-Awareness Questionnaire (SAQ) Status

1362

Investment

Check my CPFIS Self-Awareness Questionnaire (SAQ) Status

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_SAQ.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">CPFIS_SAQ.mp4</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Check my CPFIS Self-Awareness Questionnaire (SAQ) Status </li><li>Please read the information listed on the page and the Important Notes </li> <li>Select the Start button to proceed </li><li>Your CPFIS SAQ status will be displayed</li><li>Select the Print or Download PDF button to print or download a copy of your CPFIS SAQ status</li></ol>

800,570

Shows you how to submit a new enquiry

1370

Shows you how to submit a new enquiry

<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Submit_New_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to submit a new enquiry</a>

<ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>Select + New Enquiry to submit a new enquiry to CPF Board </li><li>Select the enquiry type</li><li>Select the topic you are enquiring on</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field</li><li>Click Add Attachment to attach documents (if any)</li><li>Click Submit to submit your enquiry</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the enquiry that you have submitted</li></ol>

800,570

Apply / Change GIRO for Mandatory MediSave Contributions and Voluntary Contributions by Self – Employed Person

1484

Self-Employed Matters

Apply / Change GIRO for Mandatory MediSave Contributions and Voluntary Contributions by Self – Employed Person

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters </li><li>Select Apply / Change GIRO for Mandatory MediSave Contributions and Voluntary Contributions by Self – Employed Person</li><li>Please read the notes </li><li>Please read and accept the Terms & Conditions</li><li>Select the Start button to proceed </li><li>Select the bank you would be using for GIRO</li><li>You will be redirected to the bank’s ibanking portal where you will be prompted for your internet banking details</li><li>Upon being redirected back to the CPF portal, select the bank account which you would be using to pay from the dropdown list</li><li>Select Next to proceed</li><li>Please check the bank details</li><li>Please read and accept the Declaration</li><li>Select Submit to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,550

Apply / Change GIRO for Repayment of Education Loan

1492

Education/Dependants' Education

Apply / Change GIRO for Repayment of Education Loan

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education / Dependants’ Education</li><li>Select Apply / Change GIRO for Repayment of Education Loan</li> <li>Please read the notes </li><li>Please read and accept the Terms & Conditions</li><li>Select the Start button to proceed </li><li>Select the bank you would be using for GIRO</li><li>You will be redirected to the bank’s ibanking portal where you will be prompted for your internet banking details</li><li>Upon being redirected back to the CPF portal, select the bank account which you would be using to pay from the dropdown list</li><li>Select Next to proceed</li><li>Please check the bank details</li><li>Please read and accept the Declaration</li><li>Select Submit to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,550

How to view Payment Records for CAYE

1515

How to view Payment Records for CAYE

<a href="/Assets/members/Documents/OnlineDemo/HowtoviewPaymentRecordsforCAYE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">HowtoviewPaymentRecordsforCAYE.mp4</a>

<ol><li>Select the ‘Login’ button on the CPF Homepage to login</li><li>Enter your SingPass ID and Password </li><li>Select the ‘Login’ button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the ‘Submit’ button to proceed </li><li>Select ‘My Self-Employed Home’ from the side menu on the my cpf homepage </li><li>Select ‘My CAYE – Contribute-As-You-Earn’ from My Self-Employed Home to view your total CAYE payments for past 2 years. </li><li>Click on the ‘View All’ button to view your past payment record(s) up to the last 30 months</li><li>Select a start and end month in the search criteria</li><li>Select one or more companies from the dropdown list. </li><li>Select the ‘Search’ button to proceed</li><li>Select the ‘Change Search’ button if you want to amend the search criteria to view other transactions</li></ol>

800,550

Decide on my CPF options for members 55 & above

1606

Retirement

CPF Withdrawal at Age 55

Decide on my CPF options for members 55 & above

<a href="/Assets/members/Documents/OnlineDemo/DecideCPFOptions55Above.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Decide on my CPF options for members 55 & above</a>

<ol><li>Click on My Requests on the left navigation bar </li><li>Click on Retirement </li><li>Click on Decide on my CPF options for members 55 & above </li><li>Please read the notes </li><li>Please read the Terms & Conditions, then check this box </li><li>Click Start to proceed </li><li>Indicate whether you would like to withdraw from your Special and Ordinary Account, or not </li><li>Indicate how much you would like to withdraw from your Special and Ordinary Account </li><li>Click Next to proceed </li><li>Indicate whether you would like to withdraw from your Retirement Account, or not </li><li>Indicate how much you would like to withdraw from your Retirement Account </li><li>Check this box to declare if your property can last you to at least 95 years old </li><li>Click Next to proceed </li><li>Select payment mode </li><li>If you have selected PayNow, click to declare that you have read the Terms & Conditions </li><li>If you have selected Interbank GIRO to my bank account in your records, select your preferred bank account </li><li>Click to declare that you have read the Terms & Conditions </li><li>If you have selected Interbank GIRO to another of my bank account, provide your bank name, bank account number and identification type. If prompted, attach supporting bank documents such as bank statement/passbook </li><li>Click to declare that you have read the Terms & Conditions </li><li>If you have selected Telegraphic Transfer, provide your bank name, bank account number, bank address and routing number/ swift address. If prompted, attach supporting bank documents such as bank statement/passbook </li><li>Click to declare that you have read the Terms & Conditions </li><li>Click Next to proceed </li><li>Indicate whether you would like to transfer your CPF savings, or not </li><li>Select a recipient </li><li>If you have selected Own Retirement Account, indicate how much you would like to transfer </li><li>If you have selected Spouse/ Parent/ Grandparent, indicate their NRIC/ CPF account number and how much you would like to transfer </li><li>If you are making a transfer to your recipient for the first time, click here to attach supporting documents such as marriage certificate (if your marriage is registered overseas) or birth certificate </li><li>Check and confirm details on this page </li><li>Click Submit to proceed </li><li>A transaction number will be displayed at the acknowledgement page when you have completed the transaction. Please quote this number for future enquiries. </li></ol>

800,550

Shows you how to view your consolidated statement

557

Shows you how to view your consolidated statement

<a href="/Assets/members/Documents/OnlineDemo/MyStatement.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view your consolidated statement</a>

<ol><li>Select the ‘Login Here’ button on CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Statement on the left navigation bar </li><li>You can view your Account Balances in Section A </li><li>Select PDF to save your statement in PDF format </li><li>In Section B, you can select the ‘History Type’ and ‘Period’ to view your Account History </li><li>Select the Proceed button to continue </li><li>In Section C, you can view your ‘Property’, ‘Investment’ and ‘Education Statements’. Select the corresponding links for more details </li><li>You can also view your Chronic Disease (Outpatient), MRI/CT Scans, and Diagnostics (Outpatient) Statements in Section C </li></ol>

800,570

Apply to Increase CPF LIFE Premium

556

CPF LIFE

Apply to Increase CPF LIFE Premium

<a href="/Assets/members/Documents/OnlineDemo/CPF_LIFE_Increase_Premium.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Increase CPF LIFE Premium</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Apply to Increase CPF LIFE Premium </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please read the declaration carefully </li><li>Select the checkbox after you have read and agreed on the terms and agreement </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement </li></ol>

800,570

Start Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme

575

Retirement

Retirement Sum

Start Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme

<a href="/Assets/members/Documents/OnlineDemo/RSS30.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Start Monthly Payouts and Change Bank Details under CPF Retirement Sum Scheme </li><li>Please read the Important Notes and Terms & Conditions</li> <li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please view your details displayed </li><li>Please select your payment option from the dropdown list </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check your details </li><li>Please check if the bank details displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page</li></ol>

800,570

Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions

588

Investment

Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_S15.mp4" target="_blank" title="Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to Withdraw my CPFIS Investments Upon Meeting CPF Withdrawal Conditions </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you would like to proceed with the release of your CPFIS Investments </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Terminate my HPS cover

593

Home Protection Scheme (HPS)

Terminate my HPS cover

<a href="/Assets/members/Documents/OnlineDemo/HPS_45A.mp4" target="_blank" title="Terminate my HPS cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Terminate my HPS cover</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Terminate my HPS cover </li><li>Please read the Important Notes </li><li>Please read the Terms & Conditions</li><li>Select the checkbox to accept the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please view your information displayed </li><li>Please provide the relevant information </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,570

Apply to use CPF for my education

597

Education/Dependants' Education

Apply to use CPF for my education

<a href="/Assets/members/Documents/OnlineDemo/AES_F1.mp4" target="_blank" title="Apply to use CPF for my education"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to use CPF for my education</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Apply to use CPF for my education </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to confirm that you are a Singapore Citizen or Singapore Permanent Resident </li><li>Select the Next button to proceed </li><li>Enter the name of the student </li><li>Select the institution from the dropdown list </li><li>Choose the student type </li><li>Select the Next button to proceed </li><li>Please review and confirm the details </li><li>Select the Next button to proceed </li><li>Please read the notes </li><li>Enter the contact number of the student </li><li>Enter the email address of the student </li><li>Enter the CPF account number of the CPF member whose CPF savings will be used </li><li>Enter the contact number of the CPF member whose CPF savings will be used </li><li>Enter email address of the CPF member whose CPF savings will be used </li><li>Select the relationship between the student and the CPF member whose CPF savings will be used from the dropdown list </li><li>Enter the parent’s CPF account number. This is required if you have selected to use a sibling’s CPF savings </li><li>Select the percentage of tuition fees requested from the dropdown list </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Please read the instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload files you have selected </li><li>Select the Next button to proceed upon completion of attachment </li><li>Select Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Withdraw my CPF on Reduced Life Expectancy due to medical conditions and Claim Home Protection Scheme Benefit

603

Withdrawal on Non-Retirement Grounds

Withdraw my CPF on Reduced Life Expectancy due to medical conditions and Claim Home Protection Scheme Benefit

<a href="/Assets/members/Documents/OnlineDemo/CPF_MGS.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Withdraw my CPF on medical grounds</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Withdrawal on Non-Retirement Grounds </li><li>Select Withdraw my CPF on Reduced Life Expectancy due to medical conditions and claim Home Protection Scheme Benefit </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information </li><li>Select your last date of employment by using the date picker </li><li>Enter the name of your last employer </li><li>Please read the notes </li><li>Please provide the payment method </li><li>Select the Next button to proceed </li><li>Please check the details displayed </li><li>Select the Next button to proceed </li><li>Please check the information displayed </li><li>Please provide the relevant information (Illness, Doctor, Hospital and Date) </li><li>Select the Next button to proceed </li><li>Please check and confirm the information displayed is correct </li><li>Please read the notes </li><li>Please check and confirm the information displayed is correct </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Please read instructions for supporting document submission </li><li>Select the Browse button to select files from your computer to be uploaded </li><li>Select the Upload button to upload the files you have selected </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Report on non-payment or underpayment of CPF contributions

622

Other CPF Matters

Report on non-payment or underpayment of CPF contributions

<a href="/Assets/members/Documents/OnlineDemo/ER_UDR.mp4" target="_blank" title="Report on non-payment or underpayment of CPF contributions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Report on non-payment or underpayment of CPF contributions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Other CPF Matters </li><li>Select Report on non-payment or underpayment of CPF contributions </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox after you have read and accepted the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Indicate your PR commencement date (if applicable)</li><li>Fill in your contact details </li><li>Fill in your employer’s name and address</li><li>Fill in your employer’s contact details</li><li>Fill in your employment details</li><li>Indicate the nature of complaint</li><li>Select Add New Row if your monthly wages for your complaint period are different</li><li>Indicate your complaint period and wage details</li><li>Provide us with evidence to support your claims (if applicable)</li><li>Please read the instructions for document submission</li><li>Select the Browse tab to attach your document and then click Upload</li><li>Indicate whether you are willing to reveal your identity</li><li>Fill in any additional remarks</li><li>Select Next to preview submission</li><li>Please check and review your particulars and employment details</li><li>Please check and review the particulars of your employer</li><li>Please check and review the particulars of complaint</li><li>Please check and review your disclosure status</li><li>Please check if the document is attached</li><li>Select Submit</li><li>A transaction number will be displayed when you have completed your transaction. A case officer will contact you to follow up with your report.</li></ol>

800,570

Shows you how to subscribe to My Notifications

629

Shows you how to subscribe to My Notifications

<a href="/Assets/members/Documents/OnlineDemo/MyNotificationsEmail.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">MyNotificationsEmail.mp4</a>

<ol><li>Select ‘Log in Here’ on the CPF Homepage </li><li>Enter your SingPass ID and Password </li><li>Select Login </li><li>Enter the SMS OTP sent to your mobile number registered with SingPass </li><li>Select My Notifications on the left navigation bar </li><li>Click the “Subscribe” button below your contact details </li><li>You are now subscribed to My Notifications </li></ol>

800,570

Stop Premium Payment for Dependant(s)' MediShield Life Cover

801

Healthcare Matters

Stop Premium Payment for Dependant(s)' MediShield Life Cover

<a href="/Assets/members/Documents/OnlineDemo/MSH_SPP.mp4" target="_blank" title="Stop Premium Payment for Dependent(s)' Medishield Life Cover"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Stop Premium Payment for dependent(s)' Medishield Life Cover</a>

<ol><li>Click on My Requests on the left navigation bar </li><li>Click on Healthcare Matters</li><li>Click on Stop Premium Payment for Dependant(s)’ MediShield Life Cover</li><li>Update your contact information (if any)</li><li>Please read the Important Notes </li><li>Click ‘Start’ to proceed </li><li>Please select the name of the dependant whom you wish to stop paying MediShield Life premium for</li><li>Click ‘Add’ after you have selected the name of the dependant whom you wish to stop paying MediShield Life premium for</li><li>Please key in the NRIC/ CPF Account Number of other insured that you do not wish to be identified to pay MediShield Life for </li><li>Select ‘Add’ after you have keyed in the NRIC/CPF Account Number</li><li>Click ‘Next’ to proceed</li><li>Please confirm if the information displayed is accurate and read the declarations</li><li>Click ‘Submit’ after confirming the information is accurate</li><li>Please review the transaction details displayed on the screen</li><li>A transaction number will be displayed. Please quote this number for future enquiries</li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Revise monthly instalment

844

Property

Revise monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/ReviseMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Revise monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Revise Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please fill in the information </li><li>Select Financier </li><li>Select effective date from the dropdown list </li><li>Input the new monthly instalment amount </li><li>Select Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Standing Instruction (SI) for Voluntary Contribution (Non Self-Employed Persons)

886

GIRO Matters

Standing Instruction (SI) for Voluntary Contribution (Non Self-Employed Persons)

<a href="/Assets/members/Documents/OnlineDemo/SI4VC_NonSE.mp4" target="_blank" title="Standing Instruction (SI) for voluntary contribution (Non Self-Employed Persons)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Standing Instruction (SI) for voluntary contribution (Non Self-Employed Persons)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Standing Instruction (SI) for Voluntary Contribution </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to indicate that you are a non-self-employed person </li><li>Select the Next button to proceed </li><li>Please confirm your particulars </li><li>Please provide the relevant information (Monthly deduction amount and Effective Month) </li><li>Please read the Important Notes </li><li>Select the checkbox if you have read and understood the Important Notes </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the checkbox to declare that you have understood the Important notes </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Shows you how to view a reply and submit a subsequent enquiry

1371

Shows you how to view a reply and submit a subsequent enquiry

<a href="/Assets/members/Documents/OnlineDemo/My_Mailbox_Reply_Submit_Sub_Enq.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Shows you how to view a reply and submit a subsequent enquiry</a>

<ol><li>Select the Login Here button on the CPF Homepage to login </li><li>Enter your SingPass ID and Password </li><li>Select the Login button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the Submit button to proceed </li><li>Select My Mailbox on the left navigation bar </li><li>If the view icon is highlighted in White, it means that there are no new messages</li><li>If the view icon is highlighted in Green, it means there is a reply from CPFB</li><li>Click View to see the enquiry that you have submitted and/or the reply from CPFB</li><li>Click Reply if you wish to submit another enquiry pertaining to this case.</li><li>Enter your enquiry in the Message field. Note: You can only enter up to 4,000 characters in the message field.</li><li>Click on Submit to proceed</li><li>An acknowledgement message will be shown when your enquiry has been successfully submitted</li><li>A case reference number will be assigned to your case. You can quote this reference number in your correspondence with us.</li><li>Click View to see the follow-up enquiry that you have submitted</li></ol>

800,570

1500

Self-Employed Matters

<a href="/Assets/members/Documents/OnlineDemo/SE1A_RGN.mp4" target="_blank" title="Register as a Self-Employed"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register as a Self-Employed</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters </li><li>Select Register as a Self-Employed </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please view your particulars </li><li>Please provide details (SSIC) using the dropdown list </li><li>Select the Next to proceed </li><li>Please check the information displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

How to Update Contribute-As-You-Earn (CAYE) Contribution Rate

1516

How to Update Contribute-As-You-Earn (CAYE) Contribution Rate

<a href="/Assets/members/Documents/OnlineDemo/HowtoUpdateCAYEContributionRate.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">HowtoUpdateCAYEContributionRate.mp4</a>

<ol><li>Select the ‘Login’ button on the CPF Homepage to login</li><li>Enter your SingPass ID and Password </li><li>Select the ‘Login’ button to proceed </li><li>Enter the OTP sent to your mobile number which you registered with SingPass to proceed </li><li>Select the ‘Submit’ button to proceed </li><li>Select ‘My Self-Employed Home’ from the side menu on the my cpf homepage </li><li>Select ‘My CAYE – Contribute-As-You-Earn’ from My Self-Employed Home </li><li>Select the ‘Update’ button to proceed </li><li>Please read the Important Notes </li><li>Select the ‘Start’ button to proceed </li><li>Enter your estimated annual revenue and your estimated annual expenses</li><li>Select the ‘Calculate’ button to compute your CAYE contribution rate</li><li>Please make sure the details are correct</li><li>Select the ‘Next’ button to proceed</li><li>Please read the Note</li><li>Tick the checkbox to submit the updated CAYE contribution rate</li><li>Select the ‘Submit’ button to proceed </li><li>Please quote the transaction number provided at the acknowledgement page for future reference </li></ol>

800,550

Decide on my CPF options upon reaching age 55

1559

Retirement

CPF Withdrawal at Age 55

Decide on my CPF options upon reaching age 55

<a href="/Assets/members/Documents/OnlineDemo/DecideCPFOptionsUpon55.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Decide on my CPF options upon reaching age 55</a>

<ol><li>Click on My Requests on the left navigation bar </li><li>Select Retirement </li><li>Click on Decide on my CPF options upon reaching age 55 </li><li>Please read the Important Notes </li><li>Select one or more of your desired CPF Option(s) Upon Reaching age 55 </li><li>If you choose to transfer your CPF savings, select where to transfer to </li><li>Please read the Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Click the Start button to proceed </li><li>If you have selected to reserve your CPF savings for housing, select the property </li><li>Indicate if you would like to reserve full or specific amount in your Ordinary Account </li><li>Click the Next button to proceed </li><li>If you have selected to withdraw from your Special and Ordinary Account, indicate how much you would like to withdraw from your Special and Ordinary Account </li><li>If you have selected to withdraw from Your Retirement Account, indicate how much you would like to withdraw from your Retirement Account </li><li>Select to receive payment via Interbank GIRO or Telegraphic Transfer </li><li>If you have selected payment via Interbank GIRO, provide your bank name, bank account number and identification type (and number, if required) </li><li>If you have selected payment via Telegraphic Transfer, provide your bank name, bank account number, bank address and routing number/swift address </li><li>Select the checkbox to acknowledge the conditions </li><li>Click the Next button to proceed </li><li>If you have selected to transfer your CPF savings to your own Retirement Account, indicate how much you would like to transfer to your own Retirement Account </li><li>Click the Next button to proceed </li><li>If you have chosen to transfer CPF savings to your spouse, parent or grandparent, click on Browse, followed by Upload, to attach supporting document(s) e.g. Marriage/Birth Certificate that certifies your relationship with the recipient </li><li>Indicate how much you would like to transfer to your spouse, parent or grandparent </li><li>Click the Next button to proceed </li><li>Please check the information on the confirmation page </li><li>Click the Submit button to confirm that the information is correct </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page when you have completed your transaction. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page </li></ol>

800,550

Making an online nomination

1607

Nomination

Making an online nomination

<ol><li>Select My Requests on the left navigation bar </li><li>Select CPF Nomination </li><li>Select Make a CPF Nomination </li><li>Please read the ‘Important Notes’ before selecting ‘Start’ </li><li>Please check the box “I have read and accepted the Important Notes above” </li><li>Select the ‘Start’ button </li><li>Please key in your nominee(s)’ particulars, relationship and percentage share. </li><li>Select ‘Add this Nominee’ </li><li>If you have more than one nominees, please add all your nominees and select the ‘Next’ button to proceed (Note: You can only add up to 8 nominees. If you wish to nominate more than 8 nominees, please visit our CPF Service Centres. ) </li><li>If you would like to disclose your nomination details and CPF account information to an authorised person after you pass on , please select “Yes”. Select “No” if you do not wish to disclose any details. </li><li>If you select “Yes”, please indicate if you would like to disclose to “all the nominee(s) specified in Section 1” and/or “the authorised person(s) stated below’ </li><li>If you choose “the authorised person(s) stated below”, please add the authorised person’s particulars and relationship. </li><li>Select ‘Add this Authorised Person’ </li><li>Please add all your authorised persons and select the ‘Next’ button to proceed. You can add up to 5 authorised persons. </li><li>Please fill in the particulars of both your witnesses. Please provide at least an email address or mobile number for each of the 2 witnesses. </li><li>If someone has shared this e-service with you, please key in his or her name under the optional field: “Referrer Name”. </li><li>Select the ‘Next’ button to proceed </li><li>Please check if the information is correct and read the declaration page </li><li>Select the Captcha verification checkbox </li><li>Click on the ‘Submit’ button after you have confirmed that your nomination details are correct </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries relating to this request. </li><li>Please read the ‘Important Notes’ on the acknowledgement page </li></ol>

800,550

Apply to Withdraw my Discounted Singtel Shares Upon Meeting CPF Withdrawal Conditions

589

Investment

Apply to Withdraw my Discounted Singtel Shares Upon Meeting CPF Withdrawal Conditions

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_DSS.mp4" target="_blank" title="Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to Withdraw my Discounted SingTel Shares Upon Meeting CPF Withdrawal Conditions</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to Withdraw my Discounted Singtel Shares Upon Meeting CPF Withdrawal Conditions </li><li>Please read the Important Notes and Declaration </li><li>Select the checkbox to agree to the Declaration </li><li>Select the Start button to proceed </li><li>Please check if the information is correct </li><li>Please select one of the option to transfer your discounted Singtel Shares </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply to be exempted from HPS

594

Home Protection Scheme (HPS)

Apply to be exempted from HPS

<a href="/Assets/members/Documents/OnlineDemo/HPS_2.mp4" target="_blank" title="Apply to be exempted from HPS"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to be exempted from HPS</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Apply to be exempted from HPS </li><li>Please read the Important Notes </li><li>Please read the Terms & Conditions </li><li>Select the checkbox to accept the Information on Exemption and Terms and Conditions</li><li>Select the Start button to proceed </li><li>Please provide the relevant information </li><li>Input your Block Number </li><li>Input your Storey & Unit Number </li><li>Input your Street Name </li><li>Input your Postal Code </li><li>Input the percentage of housing loan under HPS </li><li>Input Co-Owner NRIC Number, if any </li><li>Select the Next button to proceed </li><li>Please provide the policy details </li><li>Select Insurance Company from dropdown list </li><li>Input your policy number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Please read the declaration, agreement and authorisation notes </li><li>Select the Submit button to proceed </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Cancel use of CPF for education

600

Education/Dependants' Education

Cancel use of CPF for education

<a href="/Assets/members/Documents/OnlineDemo/AES_C.mp4" target="_blank" title="Cancel use of CPF for education"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Cancel use of CPF for education</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Cancel the use of CPF for education </li><li>Select the transaction number to cancel </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person

606

GIRO Matters

Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person

<a href="/Assets/members/Documents/OnlineDemo/S14VC_NonSE.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Termination of GIRO Arrangement for Voluntary Contributions for Non Self-Employed Person</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Termination of GIRO Arrangement for Voluntary Contribution for Non Self-Employed Person </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the checkbox to indicate that you are a non-self-employed person </li><li>Select the Next button to proceed </li><li>Please view your information </li><li>Please provide the relevant information (Effective Month, Bank Name and Bank Account number) </li><li>Please read the Important Notes </li><li>Select the Next button to proceed </li><li>Please check the information </li><li>Please provide the relevant information (Name of Account Holder(s)) </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Contribute to my MediSave in instalments

632

Self-Employed Matters

Contribute to my MediSave in instalments

<a href="/Assets/members/Documents/OnlineDemo/SE_INST.mp4" target="_blank" title="Contribute to my Medisave in instalments"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Contribute to my Medisave in instalments</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Self-Employed Matters</li><li>Select Contribute to my MediSave in instalments</li><li>Read the Important Notes</li><li>Select the Start button to proceed</li><li>View your particulars</li><li>Provide the relevant information</li><li>Select the Next button to proceed</li><li>Select the payment period</li><li>Select the checkbox after reading the agreement and acknowledgement</li><li>Select the Next button to proceed</li><li>Check the information displayed</li><li>Select the Submit button if you have confirmed your details and would like to proceed</li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries</li><li>Read the Important Notes on the acknowledgement page</li></ol>

800,570

Application to Start CPF LIFE Payout

834

CPF LIFE

Application to Start CPF LIFE Payout

<ol><li>Select My Requests on the left navigation bar </li><li>Select CPF Life </li><li>Select Apply to Start CPF LIFE Payout </li><li>Please read the Important Notes </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please select the date that you wish to start receiving your CPF Life Payout by using the date picker </li><li>Select the Next button to proceed </li><li>Please ensure that the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Notes on the acknowledgement page </li></ol>

800,570

Cease monthly instalment

845

Property

Cease monthly instalment

<a href="/Assets/members/Documents/OnlineDemo/CeaseMI.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Cease monthly instalment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Property </li><li>Select Use CPF for my property </li><li>Select the property that you wish to perform the transaction on </li><li>Select the Next button to proceed </li><li>Select Cease Monthly Instalment </li><li>Select the Next button to proceed </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Select the radio button to select Financier </li><li>Select on Terms and Conditions to read </li><li>Select the checkbox to declare that the information provided is true and correct, and agree to the Terms and Conditions </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Top up my own/recipient's Retirement Account (RA) (PayNow QR) via Singpass

1389

Building Up My / My Recipient's CPF savings

Using Cash

Top up my own/recipient's Retirement Account (RA) (PayNow QR) via Singpass

<a href="/Assets/members/Documents/OnlineDemo/PayNowQRviaSingPass_RA.mp4"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">PayNowQRviaSingPass_RA.mp4</a>

<ol><li>Click on My Requests </li><li>Select Building Up My / My Recipient’s CPF Savings </li><li>Select Contribute to my/my recipient’s Retirement Account via PayNow QR or eNETS </li><li>Click Next to proceed </li><li>Please read the important notes </li><li>Please read the Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Please provide the following information: your recipient’s CPF Account Number/NRIC, your contact number and your recipient’s relationship to you. </li><li>Please read the declaration </li><li>Select the checkbox to accept the declaration </li><li>Select the checkbox if you wish to claim tax relief for spouse/siblings’ top-up </li><li>Enter the amount you would like to top-up </li><li>If someone has shared this e-service with you, please key in his or her name under the optional field: “Referrer Name” </li><li>Select the Next button to proceed </li><li>Please check that the information displayed is correct </li><li>Select PayNow for Payment Mode </li><li>Please read the Terms of Use </li><li>Select the check to agree to the Terms of Use </li><li>Select Make Payment button to proceed </li><li>A QR code will be generated. Please login to your bank’s mobile application, scan the QR code and authorize the payment. </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li></ol>

800,550

Witnessing an online nomination

1608

Nomination

Witnessing an online nomination

<a href="/Assets/members/Documents/OnlineDemo/CPF_NOM_WITNESS.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">CPF_NOM_WITNESS.mp4</a>

<ol><li>Select ‘My Activities’ on the left navigation bar </li><li>Click on the transaction number to begin the witnessing process </li><li>Please read the ‘Important Notes’ before selecting Start </li><li>Please check the “I have read and accepted the Important Notes above” box </li><li>Select the ‘Start’ button </li><li>Please indicate how you were notified by the member of his intention to make a nomination </li><li>Select the ‘Next’ button to proceed </li><li>Click ‘Submit’ to confirm your declaration </li><li>You have submitted your witnessing declaration successfully. </li></ol>

800,550

Change Bank Details (For members 55 and above)

580

Retirement

CPF Withdrawal at Age 55

Change Bank Details (For members 55 and above)

<a href="/Assets/members/Documents/OnlineDemo/RWD_78A.mp4" target="_blank"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Update of Bank Details for Members 55 And Above</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Retirement </li><li>Select Change Bank Details (For members 55 and above) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to accept the Terms and Conditions </li><li>Select the Start button to proceed </li><li>Select your bank from the dropdown list </li><li>Select the Next button to proceed </li><li>Please confirm your particulars. You can go to My Notifications if you wish to update your contact details </li><li>Please enter your bank account number </li><li>Please confirm your bank account number by keying it once again </li><li>Select the Next button to proceed </li><li>Please check if the information displayed is accurate </li><li>Select the Submit button after confirming the information is accurate </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the information on the acknowledgement page </li></ol>

800,570

Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)

590

Investment

Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)

<a href="/Assets/members/Documents/OnlineDemo/CPFIS_DMA.mp4" target="_blank" title="Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply to transfer CPF investments sale proceeds (Division of CPF-related matrimonial assets)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Investment </li><li>Select Apply to transfer CPF Investments sale proceeds (Division of CPF-related Matrimonial assets) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Input the Date of Court Order using the date picker </li><li>Input Divorce Suit/Petition Number </li><li>Input Transferee’s CPF Account number </li><li>Input your contact number </li><li>Select the date of crediting of your sale proceeds and enter the amount to be transferred </li><li>Select the Next button to proceed </li><li>Please check if the information display is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Notify a Death

592

Home Protection Scheme (HPS)

Notify a Death

<a href="/Assets/members/Documents/OnlineDemo/INS_DTH_CLM.mp4" target="_blank" title="Notify a Death"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Notify a Death</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Home Protection Scheme (HPS) </li><li>Select Notify a Death </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please read the notes </li><li>Please view your information </li><li>Please provide the relevant information</li><li>Please read the notes </li><li>Select ‘Attach and view your documents here’ to attach any documents, if any </li><li>Select the Next button to proceed </li><li>Please complete the declaration for medical information </li><li>Select the Next button to proceed </li><li>Select the checkbox to agree to the declaration for medical information </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Apply for deferment

599

Education/Dependants' Education

Apply for deferment

<a href="/Assets/members/Documents/OnlineDemo/AES_D1.mp4" target="_blank" title="Apply for deferment"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply for deferment</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Apply to defer repayment </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Specify the reason for deferment by selecting the options provided </li><li>Select the Next button to proceed </li><li>Please check if the information and reason for deferment is correct </li><li>Please provide the related details </li><li>Select the course start date by using the date picker </li><li>Select the course end date by using the date picker </li><li>Select the date of completion of NS by using the date picker (if applicable) </li><li>Identify the course to defer by selecting the course </li><li>Select the deferment dates by using the date picker </li><li>Please check and confirm the information </li><li>Select the Next button to proceed </li><li>Review the details displayed </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Waive the repayment by my child(ren)

602

Education/Dependants' Education

Waive the repayment by my child(ren)

<a href="/Assets/members/Documents/OnlineDemo/AES_W1.mp4" target="_blank" title="Waive the repayment by my child(ren)"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Waive the repayment by my child(ren)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select Education/Dependant’s Education </li><li>Select Waive the repayment by my child(ren) </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the checkbox to agree to the Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please check the information displayed </li><li>Please provide the student’s name and NRIC / CPF account number </li><li>Select the Next button to proceed </li><li>Please check if the information is correct </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

Termination of GIRO Arrangement for Mandatory and/or Voluntary Contributions for Self-Employed Person

607

GIRO Matters

Termination of GIRO Arrangement for Mandatory and/or Voluntary Contributions for Self-Employed Person

<a href="/Assets/members/Documents/OnlineDemo/TERM_IBG_SE.mp4" target="_blank" title="Termination of GIRO Arrangment for Mandatory and/or Voluntary Contributions for Self-Employed Person"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Stop the GIRO for compulsory and voluntary contributions (Self-Employed Only)</a>

<ol><li>Select My Requests on the left navigation bar </li><li>Select GIRO Matters </li><li>Select Termination of GIRO Arrangement for Mandatory and/or Voluntary Contributions for Self-Employed Person </li><li>Please read the Important Notes and Terms & Conditions </li><li>Select the Start button to proceed </li><li>Please view your information </li><li>Please provide the relevant information (Effective Month, Bank Name and Bank Account number) </li><li>Please read the Important Notes </li><li>Select the Next button to proceed </li><li>Please check the information </li><li>Please provide the name of Account Holders </li><li>Select the Next button to proceed </li><li>Please check and confirm the details </li><li>Select the Submit button if you have confirmed your details and would like to proceed </li><li>Please see the transaction details displayed on the screen </li><li>A transaction number will be displayed at the acknowledgement page. Please quote this number for future enquiries </li><li>Please read the Important Notes on the acknowledgement page </li></ol>

800,570

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