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Counter services are available by appointments onlyCounter services are available by appointments only<p>Counter services at CPF Service Centres are available by appointments only. For your safety and well-being, no walk-ins are allowed. </p><p>For greater convenience, do use our digital services instead. Alternatively, you can send your enquiry to us via: </p><ol type="a"><li> <a href="https://www.cpf.gov.sg/eSvc/Web/Services/MyMailbox/MyMailboxLanding">My Mailbox</a> by logging in to the CPF website through SingPass,</li><li>sending an enquiry through <a href="https://www.cpf.gov.sg/writetous">Write to us</a> or,</li><li> <a href="https://www.cpf.gov.sg/members/contact/call-us">calling our hotline</a>.</li></ol><p> </p><p>If you have urgent transactions, we strongly encourage you to <a href="https://www.cpf.gov.sg/eSvc/Web/Services/MyRequest/MyRequestLanding">transact online via the CPF website</a> or <a href="/Members/Services/others/esvpages/e-services/mobile">myCPF mobile app</a>. If you do not have a SingPass account or if you need to reset your password, you can <a href="https://www.singpass.gov.sg/" target="_blank">register for /reset your SingPass via the SingPass website</a>.</p><p>Here are links to common transactions that may be of interest to you:</p><div class="hidden-xs"><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" style="width:50%;text-align:center;"><div> </div><div>​<strong>Nomination</strong></div><div>You can now conveniently <a href="/MakeCPFNom">make a Nomination online</a>!</div><div> </div></td><td class="ms-rteTableOddCol-default" style="width:50%;text-align:center;"><div>​</div><div> <strong>CPF Withdrawal</strong></div><div> <a href="/A55">Submit an online application to withdraw your CPF </a>with your SingPass and receive your payout through PayNow!</div><div> </div></td></tr><tr class="ms-rteTableFooterRow-default"><td class="ms-rteTableFooterEvenCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div>​<strong style="color:#444444;">Top up to your SA/RA</strong></div><div> <span style="color:#444444;">Download </span> <a href="/Members/Services/others/esvpages/e-services/mobile"> <em>myCPF</em> mobile app</a><span style="color:#444444;"> today and <a href="/RSTU">top up to your Special Account or Retirement Account</a>!</span></div>​</td><td class="ms-rteTableFooterOddCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div> ​<strong style="color:#444444;">Paying MediSave in instalments for Self Employed Persons</strong></div><div> <span style="color:#444444;"> </span> <span style="color:#444444;"><a href="https://www.cpf.gov.sg/eSvc/Web/Schemes/MedisaveInstallments/MedisaveCoverPage">Submit an online application</a> with your SingPass now!</span></div>​</td></tr></tbody></table></div><div class="visible-xs"><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" style="width:50%;text-align:center;"><div> </div><div>​<strong>Nomination</strong></div><div>You can now conveniently <a href="/MakeCPFNom">make a Nomination online!</a></div><div> </div></td></tr><tr><td class="ms-rteTableOddCol-default" style="width:50%;text-align:center;"><div>​</div><div> <strong>CPF Withdrawal</strong></div><div> <a href="/A55">Submit an online application to withdraw your CPF </a>with your SingPass and receive your payout through PayNow!</div><div> </div></td></tr><tr class="ms-rteTableFooterRow-default"><td class="ms-rteTableFooterEvenCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div>​<strong style="color:#444444;">Top up to your SA/RA</strong></div><div> <span style="color:#444444;">Download </span> <a href="/Members/Services/others/esvpages/e-services/mobile"> <em>myCPF</em> mobile app</a><span style="color:#444444;"> today and <a href="/RSTU">top up to your Special Account or Retirement Account</a></span></div><div> </div></td></tr><tr><td class="ms-rteTableFooterOddCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div> ​<strong style="color:#444444;">Paying MediSave in instalments for Self Employed Persons</strong></div><div> <span style="color:#444444;"> </span> <span style="color:#444444;"> <a href="https://www.cpf.gov.sg/eSvc/Web/Schemes/MedisaveInstallments/MedisaveCoverPage">Submit an online application</a> with your SingPass now!</span></div><div> </div></td></tr></tbody></table></div><p> <strong></strong> </p><p> <strong>Write to Us</strong></p><p>To help us respond to you more quickly, please ensure your <a href="/mynotifications">email address is updated via My Notifications</a> and write to us at <a href="/writetous">cpf.gov.sg/writetous</a>. Otherwise, it may take up to a month for you to receive a hardcopy reply.</p><p>For enquiries with information available on our website, please self-help by referring to <a href="/members/faq/schemes/retirement/cpf-life">our FAQ page</a> member-related enquiries.</p><p>This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply. </p><p> </p><p> <strong>Call Us</strong></p><p>We seek your patience and understanding as call waiting time may be longer during this period.</p><p>To avoid waiting on the line, you can SMS your enquiries to us at <strong>9184 1600</strong> with the following information: </p> <strong>CPF</strong><​space​><strong>CC</strong><​space​><strong>contact number</strong><​space​><strong>name</strong><br><em>Example: CPF CC 91234567 John</em><br><br> <p>As we are currently experiencing high call volume, we seek your understanding that we may take longer to return your call.</p><p> </p><p> <strong>Make an appointment</strong></p><p>You can <a href="https://www.cpf.gov.sg/Members/Services/others/esvpages/e-services/cpf-appointment-service">make an appointment</a> to visit us at least one working day in advance. Before you make an appointment, you may wish to visit the CPF website to obtain the information that you need or transact online via the CPF website or <a href="/Members/Services/others/esvpages/e-services/mobile"><em>myCPF</em> mobile app</a>. This would save you a trip to visit us. We may contact you prior to your appointment to resolve your queries over the phone and guide you to perform your transactions online. </p><p>As part of the heightened measures for COVID-19, you should visit our CPF Service Centres on your own. The elderly and those who require special assistance, e.g., wheelchair-bound persons can be accompanied by one other person.</p> <br> <p>We thank you for your understanding and cooperation during this period. Stay safe. Together, we can tide through these difficult times. #SGUnited</p>

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