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CPF Customer Service Advisory (COVID-19)CPF Customer Service Advisory (COVID-19)TrueTrue

 

 

CPF Customer Service Advisory (COVID-19)CPF Customer Service Advisory (COVID-19)<p>To safeguard the well-being of our customers in the current COVID-19 situation, we are limiting the number of people at our Service Centres. </p><p>Please use our digital services at <a href="https://www.cpf.gov.sg/">cpf.gov.sg</a> or on <a href="/Members/Services/others/esvpages/e-services/mobile"> <em>myCPF</em> app</a>. The following are the common transactions available online:</p><div class="hidden-xs"><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" style="width:50%;text-align:center;"><div> </div><div>​<strong>Nomination</strong></div><div>You can now conveniently make a cash Nomination online!<br><a href="/MakeCPFNom">cpf.gov.sg/MakeCPFNom</a></div></td><td class="ms-rteTableOddCol-default" style="width:50%;text-align:center;"><div>​</div><div> <strong>CPF Withdrawal</strong></div><div>Submit an online application with your SingPass and receive your payout through PayNow! <br> <a href="/WDL">cpf.gov.sg/WDL</a></div></td></tr><tr class="ms-rteTableFooterRow-default"><td class="ms-rteTableFooterEvenCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div>​<strong style="color:#444444;">Top up to your SA/RA</strong></div><div> <span style="color:#444444;">Download </span> <em style="color:#444444;">myCPF</em><span style="color:#444444;"> app today and top up to your Special Account or Retirement Account! </span> <br style="color:#444444;"> <span style="color:#444444;"></span><a href="/RSTU">cpf.gov.sg/RSTU</a></div>​</td><td class="ms-rteTableFooterOddCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div> ​<strong style="color:#444444;">MediSave Liability Payment for Self Employed Persons</strong></div><div> <span style="color:#444444;"> </span> <span style="color:#444444;">Submit your requests through My E-concierge at </span> <a href="https://www.cpf.gov.sg/"> cpf.gov.sg</a><span style="color:#444444;"> with your SingPass, or use the online request form at </span><a href="/writetous"> cpf.gov.sg/writetous</a></div>​</td></tr></tbody></table></div><div class="visible-xs"><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" style="width:50%;text-align:center;"><div> </div><div>​<strong>Nomination</strong></div><div>You can now conveniently make a cash Nomination online!<br><a href="/MakeCPFNom">cpf.gov.sg/MakeCPFNom</a></div></td></tr><tr><td class="ms-rteTableOddCol-default" style="width:50%;text-align:center;"><div>​</div><div> <strong>CPF Withdrawal</strong></div><div>Submit an online application with your SingPass and receive your payout through PayNow! <br> <a href="/WDL">cpf.gov.sg/WDL</a></div></td></tr><tr class="ms-rteTableFooterRow-default"><td class="ms-rteTableFooterEvenCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div>​<strong style="color:#444444;">Top up to your SA/RA</strong></div><div> <span style="color:#444444;">Download </span> <em style="color:#444444;">myCPF</em><span style="color:#444444;"> app today and top up to your Special Account or Retirement Account! </span> <br style="color:#444444;"> <span style="color:#444444;"></span><a href="/RSTU">cpf.gov.sg/RSTU</a></div>​</td></tr><tr><td class="ms-rteTableFooterOddCol-default" rowspan="1" style="width:50%;text-align:center;"><div> </div><div> ​<strong style="color:#444444;">MediSave Liability Payment for Self Employed Persons</strong></div><div> <span style="color:#444444;"> </span> <span style="color:#444444;">Submit your requests through My E-concierge at </span> <a href="https://www.cpf.gov.sg/"> cpf.gov.sg</a><span style="color:#444444;"> with your SingPass, or use the online request form at </span><a href="/writetous"> cpf.gov.sg/writetous</a></div>​</td></tr></tbody></table></div><p> </p><p>For enquiries, you may wish to contact us through these channels:</p><div class="hidden-xs"><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p> <strong>​SMS Call Back Service</strong></p> <br> <p>To avoid waiting on the line, <strong>send an SMS to 9184 1600</strong> with the following info:<br><strong>CPF</strong><​space​><strong>CC</strong><​space​><strong>contact number</strong><​space​><strong>name</strong><br><em>Example: CPF CC 91234567 John</em><br><br> We will call you within two working days. </p></td><td class="ms-rteTable-default" style="width:50%;"><p> <strong>​Write to us</strong></p> <br> <ol><li>Through <strong>my Mailbox</strong> by logging in to CPF website through SingPass. You will receive personalised replies which may contain your confidential information.</li><li>Use the <strong>online enquiry form</strong> at <a href="/writetous">cpf.gov.sg/writetous</a>. </li></ol><p> </p><p>We will respond to you within three working days.</p></td></tr></tbody></table></div><div class="visible-xs"><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p> <strong>​SMS Call Back Service</strong></p> <br> <p>To avoid waiting on the line, <strong>send an SMS to 9184 1600</strong> with the following info:<br><strong>CPF</strong><​space​><strong>CC</strong><​space​><strong>contact number</strong><​space​><strong>name</strong><br><em>Example: CPF CC 91234567 John</em><br><br> We will call you within two working days. </p></td></tr><tr><td class="ms-rteTable-default" style="width:50%;"><p> <strong>​Write to us</strong></p> <br> <ol><li>Through <strong>my Mailbox</strong> by logging in to CPF website through SingPass. You will receive personalised replies which may contain your confidential information.</li><li>Use the <strong>online enquiry form</strong> at <a href="/writetous">cpf.gov.sg/writetous</a>. </li></ol><p> </p><p>We will respond to you within three working days.</p></td></tr></tbody></table></div><p> </p><p>Rest assured that you will continue to receive quality service through our e-services or other contact channels. </p><p>We seek your understanding and cooperation during this period. Together, we can get through this situation. </p><p>Thank you.</p>

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