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No age limit for CPF members to transact online2414/News/news-categories-info/forum-replies<p> <strong> <em>Lianhe Zaobao, 9 August 2021<br>Forum, Page 30</em></strong></p><p> <br></p><p>We refer to the letter “Difficulty communicating with CPF Board” (5 August) by Mr Nah Keng Cheng.</p><p>We apologise for the less than satisfactory service experienced by Mr Nah, and we appreciate the opportunity to put things right when we visited him at his home to assist him with his transaction. We will learn from this experience and do better.</p><p>For the benefit of your readers, we would like to clarify that our digital services serve all members regardless of age and we encourage our members to transact online for greater convenience. However, there is a small number of cases which require special handling. Mr Nah’s case belonged to this category.</p><p>Members who require assistance in transacting online can call our hotline or write to us at <a href=""></a>.</p><p> <br></p><p> <strong>Janice Lai (Ms)</strong><br><strong>Group Director (Customer Relations Group)<br><strong>Central Provident Fund Board</strong></strong></p> <br>No age limit for CPF members to transact online8/8/2021 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2894
Flexibilities to allow members to withdraw their CPF savings early2415/News/news-categories-info/forum-replies<p> <strong><em>Lianhe Zaobao, 28 Jul 2021<br>Forum, Page 23</em></strong> </p><p> <br></p><p>We refer to the letter “Allow those in financial difficulty to withdraw part of their CPF early” (22 Jul). We thank the writer for responding to our request for the identity of the CPF member she described in her letter. We urge readers who encounter similar cases to write to the Board directly with details of the member at <a href=""></a> so that we can render assistance expeditiously.</p><p>This CPF member had approached us through his MP in June 2021 on his request to withdraw his CPF savings. He made no mention of his severe medical conditions then. Having already withdrawn a substantial sum when he turned 55 in 2012, he is not eligible for any further withdrawal until he reaches age 65. To help him with his daily living needs in the meantime, we had referred him to his nearest Social Service Office (SSO). Since then, he has started receiving monthly ComCare financial assistance.</p><p>We have since reached out to the member again to see if we could be of further assistance. The CPF Board does accord flexibilities to members who are certified by accredited medical practitioners to have a reduced life expectancy to withdraw their CPF savings earlier. For more information, members can visit <a href=""></a> or write in to us.</p><p> <br></p><p> <strong>Soh Tse Min(Ms)</strong><br><strong>Director (Retirement Withdrawals)<br><strong>Central Provident Fund Board</strong></strong></p> <br>Flexibilities to allow members to withdraw their CPF savings early27/7/2021 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2895
CPF services may be booked over hotline, no need to use Singpass when making appointments online2410/News/news-categories-info/forum-replies<p> <strong><em>Lianhe Wanbao, 27 April 2021<br>Forum, Page 14</em></strong> </p><p> <br></p><p>We refer to the letter “Difficult to make appointments without smartphones and computers” (18 April) by Long Zi An, where a group of seniors had wanted to visit a service centre to check their CPF.</p><p>We wish to clarify that booking an appointment through our website does not require the use of SingPass. Seniors without a smartphone or computer may make an appointment by calling our CPF hotline. Also, there is no need for members to visit our service centres just to check their CPF. This can be done using our CPF mobile app, or by accessing our website using their smartphones. Alternatively, they may call our hotline or write in to us.</p><p>The Infocomm Media Development Authority (IMDA) has introduced new programmes to help seniors go digital. This includes helping them learn how to use SingPass and access government online services. Needy seniors without mobile phones can also apply for a subsidised smartphone and mobile plan under IMDA’s Mobile Access for Seniors Scheme. Seniors who are interested to find out more can call 6377 3800 or visit one of the SG Digital community hubs. </p><p> <br></p><p> <strong>Janice Lai (Ms)</strong><br><strong>Group Director (Customer Relations Group)<br><strong>Central Provident Fund Board</strong></strong></p> <br>CPF services may be booked over hotline, no need to use Singpass when making appointments online27/4/2021 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2888
Change in DPS insurer – New health declaration not needed 2408/News/news-categories-info/forum-replies<p> <strong> <em>The Straits Times, 24 Mar<br>Forum, Pg A19</em></strong> </p><p> <br></p><p>We refer to Mr Lim Fung Ming’s letter “Change in DPS insurer may mean new exclusions for some” (March 22).</p><p>Mr Lim had expressed concerns that the transfer of Dependants’ Protection Scheme (DPS) policies from NTUC Income to Great Eastern Life (GEL) would be detrimental to Income’s DPS policyholders.</p><p>We would like to assure him that GEL is required to take over all obligations of DPS policies issued under Income, and GEL is doing so with better benefits at lower premiums. </p><p>Any medical condition that had developed on or after the commencement of the Income DPS policy will continue to be covered by GEL after the transfer. </p><p>Income DPS policyholders were not asked to submit a new health declaration.</p><p>The misunderstanding could have arisen because of the inclusion of a generic DPS information leaflet. This leaflet provides general information to Central Provident Fund (CPF) members who are interested in signing up for DPS. We regret that this generic information leaflet caused this confusion. </p><p>GEL will amend the leaflet to make it clearer and continue to work to ensure a smooth transition for CPF members moving to the enhanced DPS under GEL. </p><p>DPS members with further queries may contact GEL on 6839-4565 or write to <a href=""></a>.</p><p> <br></p><p> <strong>Peh Er Yan</strong> <br> <strong>Group Director (Housing & Investment Group)<br><strong>Central Provident Fund Board</strong></strong></p> <br> <p> <strong>Patrick Kok</strong> <br> <strong>Managing Director (Group Operations)<br><strong>Great Eastern Life</strong></strong></p>Change in DPS insurer – New health declaration not needed 23/3/2021 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2886
Bank omitted payer in descriptor for Fast payments2402/News/news-categories-info/forum-replies<p> <strong><em>The Straits Times, 23 Dec<br>Forum, Pg A16</em></strong> </p><p> <br></p><p>We refer to Mr Raja Rajendra’s letter (Banking: Changes without prior notification caused undue stress, Dec 15).</p><p>Mr Rajendra and his wife used to receive their CPF Life payments through Giro every month. Giro payments are sometimes delayed because it is not available on Saturdays, Sundays and public holidays. Therefore, for more timely payouts, the Central Provident Fund Board (CPFB) has switched to the more modern Fast payment which is available on all days. </p><p>Regardless of the mode of payment, almost all the major banks have a payment descriptor showing both the payer and the purpose, that is, “CPF Board” and “LIFE Payment” respectively. Mr Rajendra’s bank happens to be the only major bank that has omitted the payer from the descriptor for Fast payments. Such individual bank practices are beyond CPFB’s control. Nonetheless, we have contacted Mr Rajendra’s bank and they have agreed to look into incorporating the payer information into future Fast payment descriptors.</p><p>We have reached out to Mr Rajendra and he has confirmed that in fact the payment descriptor for both him and his wife included the text “LIFE Payment”. Both his and his wife’s December payout quantum, accurate to two decimal places, are also exactly the same as their previous monthly CPF Life payouts. Potential scammers are unlikely to know their CPF Life payout quantum to such a level of precision. That said, we commend Mr Rajendra for his vigilance in looking out for potential scams. If he is ever in doubt about the origins of any payment, we advise him to call his own bank to clarify.<br></p><p> <br></p><p> <strong>Tan Chui Leng </strong><br><strong>Group Director (Retirement Income Group)<br><strong>Central Provident Fund Board</strong></strong></p> <strong> </strong>Bank omitted payer in descriptor for Fast payments22/12/2020 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2852
PayNow transfers are reliable, quick, and safe2403/News/news-categories-info/forum-replies<p> <strong> <em>Lianhe Zaobao, 27 Aug<br>Voices, Pg 24</em></strong> </p><p> <br></p><p>We refer to the letter “How can I trust PayNow transfers” (22 Aug) by Mr Ong Yiat Wah. </p><p>All PayNow transfers are not only quick and convenient but also safe and reliable. In the case of Mr Ong, all his monies were successfully credited to his CPF accounts.</p><p>What happened was as follows. On 14 August, Mr Ong visited our Bishan Service Centre. He successfully made a voluntary housing refund using PayNow under the guidance of our staff. Three days later, Mr Ong wanted to make a second refund and he did so successfully by himself. On 18 August, Mr Ong decided to make a third refund. This time, however, he did not use his smartphone to scan the PayNow QR code like he did in the previous two refunds. Instead, he separately used his bank website to make a generic bank transfer to CPF Board. This generic transfer did not specify the transaction reference number. As a result, the transfer was credited into CPF Board’s general account. That is why his refund was processed and credited to his CPF account only at 5pm on the next working day, 19 August.</p><p>We described the above in some detail so that readers understand why PayNow is in fact reliable and safe. We have also reached out to Mr Ong to explain that because his third refund was not done by scanning the PayNow QR code, it was processed differently from the first two. </p><p> <br></p> <p> <strong>Peh Er Yan (Ms)</strong><br><strong>Group Director (Housing Group)</strong><br><strong>Central Provident Fund Board</strong></p>PayNow transfers are reliable, quick, and safe26/8/2020 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2853
CPFB: TV commercials are message-tested before release2380/News/news-categories-info/forum-replies<p> <strong><em>Lianhe Zaobao, 20 Sep<br>Voices, Pg 21</em></strong> </p><p> <br></p><p>We agree with Mr Ho Yuen (“Tsk to CPF Board”, 17 September 2019) that the elderly including the Pioneer and Merdeka Generations should be respected and appreciated for their contributions to society. </p><p>Prior to the release of our TV commercial, message testing was conducted with a range of Singaporeans including those in higher age groups. A good number of our focus group respondents found that the messages of people living longer, and therefore needing to plan early for retirement, resonated with them. The light-hearted treatment of the TV commercial was also easy to relate to. Since the launch, while some viewers may not have received the TV commercial positively, others felt that the TV commercial was memorable and made them realise the importance of planning for their retirement. </p><p>Nonetheless, we have acknowledged Mr Ho’s feedback and will strive to improve how we convey our messages in future.</p><p> <strong>Irene Kang (Ms)</strong><br><strong>Group Director (Communications)</strong><br><strong>Central Provident Fund Board</strong></p>CPFB: TV commercials are message-tested before release19/9/2019 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2812
Personal data released to counter misinformation2379/News/news-categories-info/forum-replies<p> <strong><em>The Straits Times, 17 Sep<br>Forum, Pg B8</em></strong> </p><p> <br></p><p>We agree with Mr Loh Kin Poh that the CPF Board needs to ensure that CPF members’ data is safeguarded (CPF Board needs to ensure secrecy of member’s data, Sept 14).</p><p>We uphold strictly the Government’s data protection standards which are aligned with, if not more stringent than, the requirements of the Personal Data Protection Act (PDPA).</p><p>For example, we have implemented measures such as Internet surfing separation which are not required in the PDPA. These measures show how seriously the Government takes data protection. </p><p>The CPF Board will continue to require high standards in third parties’ handling of CPF data, and to prevent disclosure of CPF member’s details without appropriate consent.</p><p>However, where misleading information is put out, we must be able to provide the public with relevant facts.</p><p>Where it is in the public interest, the law allows the CPF Board to release a member’s personal details. This approach applies to all public agencies. It helps the public gain a fuller picture of the case and counter the misinformation, both of which are necessary to maintain the trust placed in public agencies.</p><p>One such case concerns the recent online post by Mr Michael Toh Thiam Hock. In his post, Mr Toh alleged that his CPF funds had been transferred without authorisation, and that the CPF Board had treated him unfairly by paying him only $15 a month for his retirement expenses. These allegations were untrue.</p><p>After careful consideration, the CPF Board provided relevant details of the case to dispel his claims. This is a necessary response to counter deliberate attempts to mislead the public.</p><p>The CPF Board addresses close to two million queries from members and employers in person or through the phone, e-mail and written correspondence every year. Members are encouraged to approach the Board for any clarification.</p><p> <strong>Gregory Chia</strong><br>Group Director<br>Policy, Statistics and Research<br>Central Provident Fund Board</p>Personal data released to counter misinformation16/9/2019 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2811
Employers encouraged to use CPF e-Submission2375/News/news-categories-info/forum-replies<p> <strong> <em>Lianhe Zaobao, 7 Aug<br>Voices, Pg 10</em></strong> </p><p> <br></p><p>We refer to Ms Lee Yi Mei’s letter, “Who is responsible for lost CPF contribution letter” (2 August 2019).</p><p>Our records show that Ms Lee’s establishment had defaulted on CPF contributions multiple times in the past; 5 times in the last two years alone. Many employees, such as those who are servicing their monthly mortgage with CPF, depend on timely CPF contributions. Therefore, a calibrated approach of escalating late payment charges are imposed for repeated offences.</p><p>To ensure that their employees receive their CPF contributions on time, 9 in 10 employers pay electronically, either through the CPF website, mobile phones or AXS stations located island-wide. Those who choose to mail their CPF contributions using cheques risk having them lost in transit. Hence, it is the responsibility of these employers to check with the banks to ensure that their CPF contributions have been properly credited by the due date.</p><p>Ms Lee also asked about the difference in treatment by the two CPF staff. This is a misunderstanding. We have reached out to her to clarify.</p><p>To avoid instances of late or incorrect CPF contributions, we encourage all employers to pay electronically. Employers who need assistance to adopt e-payments may call the Board at 6220 2340, email <a href=""></a>, or sign up for the next Employer Classroom session on 23 Aug via the CPF website.</p><p> <strong>Irene Kang (Ms)</strong><br><strong>Group Director (Communications)</strong><br><strong>Central Provident Fund Board</strong></p>Employers encouraged to use CPF e-Submission6/8/2019 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2731
Members who made CPF top-ups can request higher payouts2362/News/news-categories-info/forum-replies<p> <strong><em>Lianhe Zaobao, 1 Feb<br>Voices, Pg 21</em></strong> </p><p> <br></p><p>We refer to Mr Ong Yiat Wah’s letter “The duration of monthly payouts is too long” (25 January 2019). </p><p>The Retirement Sum Scheme (RSS) provides members with a monthly payout from their Retirement Account (RA) during retirement until their savings are depleted. A member’s payout is computed based on 4% interest per year and to last him up to 20 years. With the extra interest of 2% for the first $30,000 and 1% for the next $30,000, the same payout may last the member till 95 years old. The extension of payout duration, funded by Government-paid extra interest, helps more members avoid the risk that they outlive their savings. </p><p>In general, top-ups to CPF accounts will result in an increase in monthly payouts. </p><p>Top-ups beyond the Full Retirement Sum will result in extensions of the payout duration. However, members can request to increase their monthly payouts instead.</p><p>We have contacted Mr Ong to explain the matter and acceded to his request for an increase in monthly payouts.</p><p> <strong>Irene Kang (Ms)</strong><br><strong>Group Director (Communications)</strong><br><strong>Central Provident Fund Board</strong></p>Members who made CPF top-ups can request higher payouts31/1/2019 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2659
Assisting members with their CPF withdrawals2358/News/news-categories-info/forum-replies<p> <strong> <em>Lianhe Zaobao, 8 Nov<br>Voices, Pg 27</em></strong> </p><p> <br></p><p>We refer to Mdm Ang Siew Tan’s letter “People with disabilities face difficulties withdrawing CPF” (30 October 2018).</p><p>When the CPF Board is made aware that a member could lack the mental capacity to handle monies, we will request a medical certification to verify his or her mental condition before processing the application for CPF withdrawals. This is to safeguard members’ savings and to prevent fraudulent withdrawals.</p><p>In the case of Mdm Ang’s sister, we had informed Mdm Ang that we require a medical certification to ascertain her sister’s mental capacity before assessing her eligibility to withdraw her CPF savings. She had then approached the Institute of Mental Health (IMH) to obtain the medical certification but IMH could only provide a detailed medical report which required assessment of the patient and hence a higher fee. </p><p>We regret the inconvenience that the family had faced and have since contacted Mdm Ang to explain that we do not require a detailed medical report from IMH, and that a certification from an accredited general practitioner will be sufficient. We have also arranged for her sister to visit our panel of doctors to obtain the medical certification.</p><p> <strong>Irene Kang (Ms)</strong><br><strong>Group Director (Communications)</strong><br><strong>Central Provident Fund Board</strong></p>Assisting members with their CPF withdrawals7/11/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2654
CPFB has duty to ensure integrity of HPS administration2357/News/news-categories-info/forum-replies<p> <strong><em>Lianhe Zaobao, 2 Oct<br>Voices, Pg 21</em></strong> </p><p> <br></p><p>We refer to Ms Li Yue’s letter, ‘Our Grievous Mid-Autumn Festival’ (27 September 2018).</p><p>We would like to convey our deepest condolences to Ms Li and her family on the demise of her husband. We are currently assisting her family and will reach out to Ms Li to see how we can help her with HDB’s financial assistance measures so that she can tide over this period of financial difficulty.</p><p>Please allow us to clarify how the Home Protection Scheme (HPS) works for the benefit of the readers.</p><p>HPS is an insurance scheme where claims are paid out from premiums collected. To keep premiums low and the application process simple, members are required to fully disclose their health conditions when they apply for HPS. Members who declare in the HPS form that they are healthy would generally not be inconvenienced by further underwriting and an HPS cover would be issued in good faith.</p><p>In Ms Li’s case, her husband bought an HDB flat in 1998. As he did not use his CPF savings to service his monthly housing instalment, HPS was optional and he did not seek HPS coverage then.</p><p>In 2013, Ms Li’s husband was hospitalised for a serious health episode. Soon after his discharge, he approached HDB to apply for an HPS cover. As with every HDB flat buyer who signs up for the HPS, the HDB officer would have explained to him the requirement to fully declare his health conditions in the application form. However, in his HPS form, he declared that he did not undergo any operation or hospital treatment in the last five years, nor did he declare the medical condition he was hospitalised for. HPS cover was issued to him on the basis of his declarations.</p><p>We are not in a position to speculate about the reasons why Ms Li’s husband did not disclose recent material facts at the time of his application. However, given the seriousness of his health conditions then, he would not have been eligible for an HPS cover.</p><p>As part of sound insurance practice, CPFB has a duty to ensure the integrity of HPS administration. Therefore, upon detection of non-disclosure by any insured member, we will terminate the HPS cover and refund the unused premiums into the insured’s Ordinary Account. It would not be fair otherwise to members whose HPS applications are rejected for similar reasons.</p><p>The vast majority of HPS claims by beneficiaries have been successful. Nonetheless, CPFB will look into how the HPS application and underwriting process can be improved.</p><p> </p><p> <strong>Irene Kang (Ms)</strong><br><strong>Group Director (Communications)</strong><br><strong>Central Provident Fund Board</strong><br>  </p> <p> <strong>Norman Chee (Mr)</strong><br><strong>Director (Housing Finance)</strong><br><strong>Housing & Development Board</strong></p>CPFB has duty to ensure integrity of HPS administration1/10/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2653
CPF Board clarifies CPF LIFE monthly payouts2353/News/news-categories-info/forum-replies<p> <strong> <em>The Straits Times, 21 Aug<br>Forum, Pg A17</em></strong> </p><p> </p><p>We thank Mr Lim Tong Wah for his letter (More clarity needed on CPF LIFE payouts; Aug 14).</p><p>CPF LIFE payouts are determined by an independent actuarial consultant. </p><p>Members will be informed of their actual CPF LIFE payout shortly before their payout starts. </p><p>This payout is computed based on the member's Retirement Account balance at that point.</p><p>In Mr Lim’s case, as he has not reached his payout eligibility age, we provided him with a set of projected payouts. </p><p>The estimated payout provided last month compared with January was an underestimate. </p><p>Mr Lim’s Retirement Account balance remained the same from January to last month because the interest accrued will only be credited to his account in January next year. </p><p>With the same Retirement Account balance, last month’s projection was lower than January’s because last month’s projection included interest that would have been earned for the six months from last month to December, whereas the January projection included interest for the full year. </p><p>We agree that this method of projection has caused confusion and unnecessary alarm to members. </p><p>We apologise for the inconvenience caused.</p><p>To improve our communication of payout estimates to members, we will revise our projection for CPF LIFE payouts to include all interest earned, as is the case for actual CPF LIFE payouts today.</p><p>We wish to assure Mr Lim that when he starts his actual CPF LIFE payouts, all interest earned will be paid to him and streamed out through his monthly payouts.</p><p> </p><p> <strong>Irene Kang (Ms) </strong> <br> <strong>Group Director (Communications) </strong> <br> <strong>Central Provident Fund Board </strong></p>CPF Board clarifies CPF LIFE monthly payouts20/8/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2649
CPF Board procedures on disclosing dead members' details2351/News/news-categories-info/forum-replies<p> <strong> <em>The Straits Times, 18 Jun<br>Forum, Pg A17</em></strong> </p><p> <br></p><p>We thank Mr Neo Lin Chen (Unable to access CPF statement, June 1; and Having procedures doesn’t mean error-free execution, June 8), Ms Margaret Lee (Transparency, accountability needed when handling CPF money; Forum Online, June 6) and Mr Young Pak Nang (Will CPF Board release detailed statement to all nominated beneficiaries?; Forum Online, June 9) for their letters.</p><p>The letters have highlighted some areas of concern and provided useful suggestions on how we can improve our current practice when disclosing Central Provident Fund (CPF) information of deceased members.</p><p>We will review our procedures to better meet the needs of members.</p><p>Currently, the CPF Board discloses a deceased’s CPF information to his nominees only if he had given the Board prior instructions to do so. If he had not provided such instructions, the CPF Board takes a prudent approach and will seek the consent of all nominees before acceding to requests for information regarding the deceased’s CPF account.</p><p>We assure CPF members that the CPF Board has strict controls in place to ensure that the deceased’s CPF savings are paid accurately to the nominees. Our processes and payments are independently checked and audited regularly by external auditors to ensure that they remain robust.</p><p>We should have been more prompt and clearer in explaining to Mr Neo on how we were handling his request, and have contacted him to apologise.</p><p>We have also contacted Ms Lee to clarify the matter.</p><p> </p><p> <strong>Irene Kang (Ms) </strong> <br> <strong>Group Director (Communications) </strong> <br> <strong>Central Provident Fund Board </strong></p>CPF Board procedures on disclosing dead members' details17/6/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2640
Eligibility for home insurance is reassessed in certain cases2349/News/news-categories-info/forum-replies<p> <strong><em>The Straits Times Online, 07 May</em></strong> </p><p> <br></p><p>We thank Mrs Ng Kim Yong for her letter (“Blind person not given HDB home insurance”; ST Online Forum, 27 April).</p><p>The Home Protection Scheme (HPS) is a mortgage-reducing insurance that protects surviving family members from losing their homes in the event of death, terminal illness or total permanent disability (TPD) of the insured member.</p><p>To ensure that the scheme remains viable and that HPS premiums are kept affordable for all insured members, the eligibility for HPS is subject to an applicant being in good health at the point of HPS application.</p><p>Cases involving total blindness were rejected as such members already qualify for claim under TPD ground. </p><p>However, for exceptional cases where members already meet the TPD claim criteria (such as total blindness) but might be otherwise healthy, we have reviewed the application process and will contact the members to reassess their eligibility for HPS cover.</p><p>We have explained the matter to Mrs Ng and arranged a medical examination for her friend to reassess his eligibility.</p><p> </p><p> <strong>Irene Kang (Ms) </strong> <br> <strong>Group Director (Communications) </strong> <br> <strong>Central Provident Fund Board </strong></p>Eligibility for home insurance is reassessed in certain cases6/5/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2637
CPF Board clarifies that measures taken were to safeguard member’s CPF savings 2348/News/news-categories-info/forum-replies<p> <strong><em>Lianhe Zaobao, 6 Mar<br>Voices, Pg 25</em></strong> </p><p> <br></p><p>We thank Mr Lee Yong Hwa for his letter (“CPF account of paralysed elderly woman frozen”, 28 February). </p><p>We empathise with the difficult situation that Mr Lee is in and would like to clarify that it is definitely not our intention to add to his distress.</p><p>Upon receiving Mrs Lee’s application to withdraw her CPF savings, we had written to confirm her intention as part of our authentication checks. It was only then that we learnt from Mr Lee about his wife’s medical condition.</p><p>When the Board is made aware that a member could lack the mental capacity to handle monies, we would temporarily cease the member’s CPF payments while we verify the member’s mental condition by requesting a medical certification. This is to help our members safeguard their savings and prevent fraudulent withdrawals. In Mrs Lee’s case, we helped to arrange for a house-call medical examination for her to obtain the medical certification after informing Mr Lee why we have ceased the CPF payments.</p><p>Under the Mental Capacity Act, only a donee or deputy can act on behalf of members who lack mental capacity. We have therefore requested Mr Lee to provide a Lasting Power of Attorney, or a Court Order where a deputy is appointed to act on members’ behalf, before any CPF withdrawals or payments are allowed.</p><p>We will reach out to Mr Lee to explain the matter and render further assistance on the process. We are also working with the relevant agencies to explore further options to help Mr Lee.</p><p> </p><p> <strong>Irene Kang (Ms) </strong> <br> <strong>Group Director (Communications) </strong> <br> <strong>Central Provident Fund Board </strong></p>CPF Board clarifies that measures taken were to safeguard member’s CPF savings 5/3/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2636
Efforts to help CPF members better understand policies and schemes 2344/News/news-categories-info/forum-replies<p> <strong> <em>The Straits Times Online, 22 Jan</em></strong> </p><p> <br></p><p>We thank Mr Lim Tong Wah for his feedback (Educate seniors on CPF changes; Forum Online, Jan 14).</p><p>When Central Provident Fund (CPF) members turn 55 years old, CPF savings in their Special and Ordinary Accounts will be transferred to a newly created Retirement Account (RA), up to the Full Retirement Sum. Members can also choose to top up their RA, up to the Enhanced Retirement Sum, to get higher payouts.</p><p>When they reach their Payout Eligibility Age (PEA), members who have $60,000 or more in their RA will be invited to choose a CPF Life plan and may start their payouts any time from their PEA till age 70.</p><p>Top-ups to the RA will increase members' CPF Life payouts. For members who have not started their CPF Life payouts, top-ups to the RA will be used for the CPF Life premium. For members who have started their payouts, top-ups to the RA will be used to provide additional monthly payouts until the top-up monies run out.<br></p><p>Alternatively, members can apply to use the top-up monies as additional CPF Life premiums to receive lifelong payouts. Doing so strengthens members' retirement adequacy and provides peace of mind.</p><p>The CPF Board has been reaching out to members to help them better understand CPF policies and schemes. We invite CPF members reaching the age of 55 to the one-to-one CPF Retirement Planning Service, which offers personalised guidance, so that they can make informed decisions about the options they have with their CPF savings to prepare for retirement.</p><p>We have also set up CPF Mobile Service Centres in community clubs in the heartland to make our services more accessible to members, especially the elderly. Thematic talks and CPF Retirement Planning Roadshows are held regularly to reach out to the public.</p><p>The Board also worked with the Ministry of Communications and Information to weave useful information on CPF-related schemes into its dialect TV programmes for seniors, Happy Can Already and Eat Already.</p><p>We will continue these efforts and develop new initiatives to help CPF members make informed decisions towards their retirement.</p><p>We have since reached out to Mr Lim to explain the matter to him.</p><p> </p><p> <strong>Irene Kang (Ms) </strong> <br> <strong>Group Director (Communications) </strong> <br> <strong>Central Provident Fund Board </strong></p>Efforts to help CPF members better understand policies and schemes 22/1/2018 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2628
Doctor had certified receptionist fit to work2331/News/news-categories-info/forum-replies<p><strong><em>The Straits Times Online, 16 Feb</em></strong> </p><p> </p><p> We thank Mrs Ngiam Kweeing for her feedback ("Sick but still serving customers"; Forum Online, Feb 12). </p><p> We share her concerns and do encourage staff who are unwell to consult a doctor and rest at home. </p><p> They are also eligible for no-MC leave to recuperate at home. </p><p> The receptionist, an employee of our vendor, had an eye irritation due to her contact lens. </p><p> At the time of the incident, she had already consulted a doctor, and had returned to work after being on medical leave and after her doctor had certified that her condition was not contagious. </p><p> </p><p> <strong>Irene Kang (Ms) </strong><br><strong>Group Director (Communications) </strong><br><strong>Central Provident Fund Board </strong></p>Doctor had certified receptionist fit to work15/2/2017 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2400
CPF Board reaches out to members to explain policies and schemes2328/News/news-categories-info/forum-replies<p> <strong><i>The Straits Times, 10 Dec</i></strong><br><strong><i>Forum, Pg A50</i></strong></p><p> </p><p>We thank Mr Gan Kok Tiong for his feedback ("Nothing beats face-to-face explanations on govt policies"; Dec 4).</p><p>Such explanations are important when trying to make policies and schemes understood, especially with the dialect-speaking elderly, as Mr Gan pointed out.</p><p>The Central Provident Fund Board's customer service staff located at our five Service Centres islandwide can address members' queries in various local languages, including in dialect, if required.</p><p>Similarly, in our one-to-one CPF Retirement Planning Service, which is available to members reaching 55, we identify specific customer service staff to assist members who can converse only in dialect.</p><p>In addition, we have set up CPF Mobile Service Centres in community clubs in the heartlands to make our services more accessible to members, especially the elderly.</p><p>There is presently a CPF Mobile Service Centre at Bedok Community Centre, and it will be there till the end of this year.</p><p>To extend our reach even more, we collaborate with the Chinese Development Assistance Council to train its Mandarin and dialect-speaking volunteers so that they will be able to explain CPF policies and schemes to seniors.</p><p>Together with the People's Association and the Ministry of Manpower, we also conduct a series of Kopi Talks sessions in English, Malay, Mandarin and Tamil to equip grassroots leaders with CPF information, which they can in turn pass on to the residents.</p><p> </p> <strong>Irene Kang (Ms)<br>Group Director (Communications)<br>Central Provident Fund Board</strong> CPF Board reaches out to members to explain policies and schemes19/12/2016 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2396
Beneficiaries can use CPF monies for funeral expenses2326/News/news-categories-info/forum-replies<p> <strong><i>TODAY Online, 10 Nov</i></strong></p><p> </p><p>We refer to Mr Marcus Tan’s letter “Allow CPF use for funeral expenses” (Nov 1, online).</p><p>When a Central Provident Fund member who has made a valid nomination dies, his/her CPF monies would be distributed to the beneficiaries according to the nomination.</p><p>Nominees who are responsible for the deceased member’s last rites can use the bequest to pay for the funeral expenses. If there is no nomination, the Public Trustee’s Office (PTO) would disburse the monies according to intestacy laws.</p><p>If the monies are needed for funeral expenses, a beneficiary can apply to the PTO for a reimbursement of funeral expenses, capped at S$6,000, from the deceased member’s non-nominated CPF monies.</p><p>For more information or to download the online application form for the reimbursement of funeral expenses, the public may visit the <a href="" target="_blank">PTO’s website</a>. We thank Mr Tan for the opportunity to clarify.</p><p> </p> <strong>Irene Kang (Ms)<br>Group Director (Communications)<br>Central Provident Fund Board</strong> <p> </p> <strong>Jill Tan (Ms) <br>Public Trustee<br>Insolvency & Public Trustee’s Office<br>Ministry of Law</strong>Beneficiaries can use CPF monies for funeral expenses9/11/2016 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2390
Retirement payouts: CPF Board replies2314/News/news-categories-info/forum-replies<p> <strong> <i>TODAY, 31 Mar<br>Voices, Pg 18</i></strong></p><p> </p><p>We thank Mr Phan Pang Chia for his letter “Why should CPF retirement account last until age of 128?” (March 25). The Retirement Sum Scheme (RSS) provides members with monthly payouts until their Retirement Account (RA) balances are exhausted.</p><p>The payout duration depends on the Central Provident Fund member’s RA balance. Members who have received high amounts of voluntary top-ups to their RA may see a big extension of the duration.</p><p>Under such circumstances, members can apply to increase their monthly RSS payouts and shorten the duration. Alternatively, they can join CPF Life, which would provide higher monthly payouts, while ensuring that payouts last for life.</p><p>We have contacted Mr Phan and his wife to explain how the scheme works in detail.</p><p>We are enhancing our communication of RSS policies to members, and reviewing the default RSS payout duration.</p><p> </p> <strong>Irene Kang (Ms)<br>Group Director (Communications)<br>Central Provident Fund Board</strong>Retirement payouts: CPF Board replies30/3/2016 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2368
CPF monies not covered by a will2306/News/news-categories-info/forum-replies<p> <strong> <i>The Straits Times, 09 Dec<br>Forum, Pg A22</i></strong></p><p> </p><p>Under the Central Provident Fund (CPF) Act, CPF monies do not form part of a deceased member's estate and are not covered by a will ("Hassle to claim late grandma's CPF money" by Ms Chan Jee May; Nov 30).</p><p>CPF members who wish to specify who will receive their CPF monies, and how much each nominee should receive upon their demise, can make a CPF nomination.</p><p>Where CPF members have not made a nomination, their CPF monies will be passed to the public trustee for distribution under the intestacy/ inheritance laws of Singapore.</p><p>As Ms Chan's grandmother had not made a nomination for her CPF monies, the CPF Board forwarded the monies to the Public Trustee's Office (PTO), which serves as the administrator of un-nominated CPF monies.</p><p>The PTO is required to verify that a claimant is recognised as a beneficiary under the law, in order to distribute un-nominated CPF monies.</p><p>As part of the verification process, the claimant is required to provide supporting documentation, such as birth and marriage certificates.</p><p>In this specific case, as the required documents are not available, the claimant was advised to arrange for her grandmother's brother to make a statutory declaration on the relationship.</p><p>This can be done either with a lawyer or at the PTO's premises.</p><p>Once the statutory declaration has been made, the PTO will then assess the claim, based on the information provided in the statutory declaration.</p><p>The CPF Board and PTO have contacted Ms Chan to clarify the process and will provide the necessary assistance to resolve the matter.</p><p> </p><p> <strong>Praveen Randhawa (Ms)<br>Director<br>Corporate Communications<br>Ministry of Law<br></strong></p><p> </p> <strong>Irene Kang (Ms)<br>Group Director of Communications<br>Central Provident Fund Board</strong>CPF monies not covered by a will9/12/2015 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2325
CPF investment scheme reviewed on regular basis2304/News/news-categories-info/forum-replies<p> <strong><i>The Straits Times, 01 Dec<br>Forum, Pg A24</i></strong></p><p> </p><p>We thank Mr Tay Kim Lee for his feedback ("Review criteria for CPF investments"; last Tuesday).</p><p>As the administrator of the CPF Investment Scheme (CPFIS), the Central Provident Fund Board works closely with an external investment consultant to evaluate if the funds seeking inclusion under CPFIS are of good quality at the point of entry with reasonable investment costs. The evaluation consists of both quantitative and qualitative analyses, covering criteria such as performance consistency, management tenure, expenses, fund managers' track record and investment process.</p><p>There are currently more than 130 investment-linked products and 90 unit trusts included in the CPFIS. These include equity funds, bond funds and mixed asset funds which cover major geographical regions.</p><p>This mix of funds offers choices to CPF investors. The investment returns on these funds depend on various factors, such as investors' risk appetite and investment horizon, market cycle which the fund undergoes and costs of investment.</p><p>To help CPFIS investors achieve better net returns, the CPF Board has, since 2006, progressively lowered the cost of investing by setting caps on sales charges, funds' total expense ratio and wrap fees.</p><p>We will continue to review the CPFIS scheme to better meet the evolving needs of our members.</p><p>CPF members who are risk-averse can leave their CPF savings with the CPF Board to earn risk-free interest rates of up to 3.5 per cent and 5 per cent in their Ordinary and Special accounts respectively.</p><p> </p><p> <strong>Irene Kang (Ms)<br> Group Director of Communications<br> Central Provident Fund Board<br></strong></p> <strong> </strong>CPF investment scheme reviewed on regular basis30/11/2015 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2322
CPF: Robust processes in place to track nominations2298/News/news-categories-info/forum-replies<p> <strong> <i>The Straits Times, 17 Aug<br>Forum, Pg A23</i></strong></p><p> </p><p>We thank Mr Shaheedu Pakri for his letter ("Help early CPF members' kin claim their dues"; Aug 6).</p><p>The Central Provident Fund Board has robust processes in place to ensure that members' nomination records are properly maintained and updated.</p><p>Once a nomination is processed, the nomination form will be tracked and electronically tagged to the members' CPF accounts.</p><p>Upon notification from the relevant public agency on the death of a CPF member who has made a valid nomination, the Board will get in touch with the nominees to claim the deceased's CPF savings, after the necessary verifications have been made.</p><p>We encourage CPF members, including those residing overseas, to update their personal particulars, such as their addresses, with the relevant authority to ensure that their nomination records are kept up to date and to enable their CPF savings to be disbursed expeditiously to their nominees upon their death.</p><p>For CPF members' convenience, the updating of addresses can be carried out at any Neighbourhood Police Post/Centre or the Immigration and Checkpoints Authority.</p><p>In addition, members can register their contact number and e-mail address via the CPF website.</p><p>For general inquiries, members can e-mail us at or call our call centres on 1800-227-1188.</p><p> </p><p> <strong>Irene Kang (Ms)<br> Group Director of Communications<br> Central Provident Fund Board<br></strong></p> <strong> </strong>CPF: Robust processes in place to track nominations16/8/2015 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2298
Options for small firms to submit CPF contributions2294/News/news-categories-info/forum-replies<p> <strong><i>The Straits Times, 6 Jul<br>Forum, Pg A23</i></strong></p><p> </p><p>We thank Mr Tan Suan Tiu for his letter ("Make it easier for small firms to file CPF contributions"; last Wednesday).</p><p>The Central Provident Fund Board provides multiple electronic channels for employers to submit their monthly CPF contributions in a seamless and convenient manner.</p><p>Currently, 96 per cent of all employees have their CPF contribution details submitted electronically by their employers.</p><p>Smaller companies can file their CPF contributions through CPF e-Submit@web. This is a free and secure online tool which auto-computes CPF contributions for employers and enables fuss-free electronic payment via direct debit or eNets.</p><p>It also allows tracking of e-submission status and sends monthly reminders to employers, resulting in timely and accurate payment of CPF contributions.</p><p>In addition, employers can make use of the Electronic Standing Instruction function to auto-submit their CPF contributions if there are no changes to their monthly CPF contribution details.</p><p>In an effort to continually enhance service to employers, the Board will be launching a mobile application for CPF submissions by the end of the year.</p><p>The CPF Board will continue to reach out to employers to promote the CPF e-Submit@web tool.</p><p>Employers who prefer a step-by-step guide to the system can sign up for the next quarterly CPF E-Submission Seminar on Aug 14 at the CPF website or call 6220-2340 for more information.</p><p> </p><p> <strong>Irene Kang (Ms)<br> Group Director of Communications<br> Central Provident Fund Board<br></strong></p> <strong> </strong>Options for small firms to submit CPF contributions5/7/2015 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2294
Efforts to ensure employer contributions to CPF2259/News/news-categories-info/forum-replies<p> </p><table border="0" cellspacing="0" cellpadding="0"><tbody><tr><td height="10"></td><td height="10" align="left" valign="top" colspan="2"> <i><span class="blackhighlight"><strong>The Straits Times Online, 20 Mar</strong></span></i></td></tr><tr><td height="2" valign="top"> <br> </td><td height="2" valign="top"></td></tr><tr><td> </td><td colspan="2"><p>WE THANK Mr Louis Francis Albert for his letter ("Ensure employers make CPF contributions"; Forum Online, last Friday).</p><p>Central Provident Fund (CPF) contributions are payable for all employees who are Singapore citizens and permanent residents earning more than $50 a month.</p><p>The CPF Board takes a serious view of employers who default on CPF contributions for their employees.</p><p>In 2013, the CPF Board recovered $16.6 million of CPF arrears from 3,900 employers who underpaid or did not pay CPF. This benefited more than 19,000 employees.</p><p>In addition to ongoing audits and on-site inspections of companies, the CPF Board also conducts outreach initiatives regularly to raise awareness among employees and employers of their CPF rights and obligations under the WorkRight campaign.</p><p>To report non-payment or underpayment of CPF contributions for employees, the public can call 1800-221-9922 or email <a href=""></a>.</p><p>All information provided will be kept strictly confidential.</p></td></tr><tr><td height="25"> </td></tr><tr><td height="15"></td><td height="15" align="left" valign="top" colspan="2"> <span class="blackhighlight"><strong>Irene Kang (Ms)</strong><br><strong>Director of Communications</strong><br><strong>Central Provident Fund Board</strong></span></td></tr></tbody></table>Efforts to ensure employer contributions to CPF19/3/2015 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2259
Suggestions on CPF: Board replies2248/News/news-categories-info/forum-replies<p> </p><table border="0" cellspacing="0" cellpadding="0"><tbody><tr><td height="10"></td><td height="10" align="left" valign="top" colspan="2"><i><span class="blackhighlight"><strong>The Straits Times, 11 Feb</strong><br><strong>Forum, Pg A23</strong></span></i></td></tr><tr><td height="2" valign="top"><br> </td><td height="2" valign="top"></td></tr><tr><td> </td><td colspan="2"><p>WE THANK Mr Tan Hong Choon ("How about personalised sums, payouts?"), Mr Sim Beng Tiong ("Grant option of early, targeted saving for Minimum Sum") and Mr Francis Cheng ("Allow full withdrawal for those with terminal illnesses"; all published last Friday) for their suggestions.</p><p>CPF Life has been designed to be as inclusive as possible. Central Provident Fund members turning 55 from Jan 1, 2013 are already automatically placed on CPF Life if they have at least $40,000 in their Retirement Account when they reach 55.</p><p>If they have less than $40,000 at age 55, they will be automatically placed on CPF Life at age 65, if they have at least $60,000 in their Retirement Account then.</p><p>Additionally, CPF members who are not on CPF Life can choose to join the scheme any time between the ages of 55 and 80.</p><p>The monthly payouts CPF members receive from CPF Life are determined by the amount they have set aside in their Retirement Account.</p><p>To help CPF members save earlier for their retirement, they can make cash or CPF top-ups under the existing Minimum Sum Topping-up Scheme.</p><p>Members can top-up to the prevailing Minimum Sum, which is currently $155,000, to bolster their own or their loved ones' Special or Retirement Account savings.</p><p>Members can earn interest of up to 5 per cent a year on their Special and Retirement Account monies. This includes the additional 1 percentage point interest paid on the first $60,000 of a member's combined balances (with up to $20,000 from the Ordinary Account).</p><p>Those who make cash top-ups to themselves and their loved ones can also enjoy tax relief of up to $14,000 a year.</p><p>Under the existing Medical Grounds Scheme, terminally ill CPF members can apply for an early withdrawal of their Ordinary, Special and Retirement Account (if applicable) monies, as well as Medisave Account savings in excess of the current Medisave Minimum Sum, in one lump sum.</p><p>Members can visit the CPF website (<a href=""></a>) for more details.</p></td></tr><tr><td height="25"> </td></tr><tr><td height="15"></td><td height="15" align="left" valign="top" colspan="2"><span class="blackhighlight"><strong>Irene Kang (Ms)</strong><br><strong>Director of Communications</strong><br><strong>Central Provident Fund Board</strong></span></td></tr></tbody></table>Suggestions on CPF: Board replies10/2/2015 4:00:00 PMhttps://null/common/Lists/News/DispForm.aspx?ID=2248

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