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Enforcement<div><div><div class="col-xs-12 col-sm-6 col-md-6 col-lg-6 col-print-6"><table><tbody><tr><td> <img class="img-responsive" alt="Daniel Kuik image" src="/Assets/members/PublishingImages/Careers/DanielKuik.png" /> </td></tr><tr><td></td></tr></tbody></table><br></div></div></div><p> </p><table width="100%" border="0" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" colspan="1" style="width:50%;"><p>​</p><p><strong>1. </strong><strong>What attracted you to join CPFB? </strong> <br>In 2011, after graduation, I joined the CPF Board's Investigation and Compliance Department (ICD). As a Senior Executive, I was tasked to manage a team of investigation officers and investigate employees' complaints against their employers for non-/underpayment of CPF contributions. I find enforcement work satisfying and meaningful, as I am able to recover CPF members' rightful CPF contributions, which they can use for retirement, healthcare and housing.</p><p> <strong>2. Give us an overview of what you do and what you find meaningful about your work. </strong> <br>I'm in the Refund Management section within the Collection Services Department where I manage a team of officers who process employers' refund applications of CPF payments that were paid incorrectly. I'm also involved in IT projects and policy review. In my work, I find it rewarding to help and educate both employers and members about their CPF obligations and entitlements respectively.</p><p> <strong>3. What challenges do you face at work, and how do you overcome them? </strong> <br>One of the challenges I face is helping employers and our members better understand and appreciate the CPF policies. In particular, employers who do not meet the refund conditions would often try to appeal and question the relevance of the policy, etc. Thus, we need to be empathetic and tactful when handling such queries.</p><p> <strong>4. What are some of the career development and learning opportunities you've had? </strong> <br>I had the opportunity to be seconded to our parent ministry, the Ministry of Manpower's WorkRight Programme Office. Within CPFB, I also had the chance to rotate to various departments in the enforcement function, such as the Employers Strategy Planning team in the Collections Business Department. These diverse experiences helped to broaden my knowledge in new areas.</p><p>Apart from work, I was also involved in different committees which provided me varied learning opportunities. For instance, I was a member of the Board-wide Sports and Recreation Committee. While in the Employers Strategy Planning team, I was part of a committee to plan and conduct activities such as the Group Ambassador Seminar.</p><p> <strong>5. Can you describe the culture of CPFB? </strong> <br>The culture in CPFB is positive, cohesive and service-oriented.</p><p> <strong>6. What is your best memory/experience in CPFB? </strong> <br>It would have to be meeting my wife in the Board! Other than that, I think it's a fulfilling experience to be part of the CPFB family that helps CPF members through various platforms (e.g. case-related, Employer Classrooms, WorkRight roadshows, CPF Retirement Planning roadshows, etc)</p></td></tr></tbody></table>EnforcementTrueTrue

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