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Customer Service<div><div><div class="col-xs-12 col-sm-6 col-md-6 col-lg-6 col-print-6"><table><tbody><tr><td> <img class="img-responsive" alt="Dewi image" src="/Assets/members/PublishingImages/Careers/Dewi.png" /> </td></tr></tbody></table></div></div></div><p> </p><table width="100%" border="0" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" colspan="1" style="width:50%;"><p>​</p><p> <strong>1. What attracted you to join CPFB? </strong><br>Prior to joining CPFB, I was working in a hotel and that was also where I developed a passion for customer service. It was very satisfying to know that I can actually turn an unhappy customer into a delighted one. My curiosity about CPFB also grew when I noticed from my payslips that part of my salary had been set aside as CPF contributions for my retirement. That's when I did a search on CPFB and decided to join the family to take on a customer service role.</p><p> <strong>2. Give us an overview of what you do and what you find meaningful about your work. </strong><br>I am currently in the CPF Retirement Planning Service team which was formed in 2016. The team provides one-to-one consultation service to members turning 55 years old. To help members understand their CPF accounts better, we use infographics and prepare relevant materials for the consultation. The service also enables members to be aware of their options before they turn 55 or 65 years old. It gives me great satisfaction to make a difference especially when members gain a clearer understanding of our schemes and the options they have. The training that I received on the various CPF schemes also helped me better appreciate the importance of CPF in helping us to save for our home, healthcare, education, investment and retirement needs.</p><p> <strong>3. What challenges do you face at work, and how do you overcome them? </strong><br>In my interaction with CPF members from all walks of life, there have been occasions where I had to speak with members who disagree with the CPF policies and schemes. To overcome this, I'll try to use suitable words to explain the rationale of certain schemes so that they are able to accept and better understand the information.</p><p> <strong>4. What are some of the career development and learning opportunities you've had? </strong><br>To better equip myself in handling customers, I've attended talks held by external organisations on how to handle different types of members. With the exposure on learning how to communicate with various members, I can then adjust the way I speak to them so that they can easily understand our information.</p><p><strong>5. Can you describe the culture of CPFB? </strong><br>The colleagues here are great and extremely helpful. My senior colleagues guide me and help me cope with the fast-paced environment so that I can adapt and learn faster.</p></td></tr></tbody></table>Customer ServiceTrueTrue

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