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Service Standards<p>We will strive to meet the service standards stated on this page. </p><p> </p><table width="100%" class="ms-rteTable-default" cellspacing="0" cellpadding="10" style="height:541px;"><tbody><tr align="left" class="Ar10" valign="top" bgcolor="#d2d2d2" style="text-align:left;"><td width="40%"><div> <span class="BlackHighlight"><strong>General</strong></span></div></td><td width="60%"><div> <strong> </strong><span class="BlackHighlight"><strong>Standards</strong></span></div></td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Service Centres</strong></span><br><br><br></p></td><td>We will serve customers with appointments. If you have not made an appointment, please <a href="https://www.cpf.gov.sg/eSvc/Web/Services/Appointments/CreateAppointmentCover">make an appointment</a> before visiting the Service Centre.<br><br>We strive to serve you within 15 minutes from your appointment time.</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Call Centre</strong></span><br><br></p></td><td> We strive to pick up your call within 30 seconds. However, the wait can be as long as 15 minutes when there is high call volume. <br><br>To avoid the wait, please make an appointment for us to call you via <a href="https://www.cpf.gov.sg/eSvc/Web/Services/Appointments/CreateCallbackCover">Callback@CPF</a>. <br></td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Correspondence</strong></span></p></td><td>We aim to reply to you within 5 working days* from the day of receipt.<br><br>To help us respond to you more quickly, please ensure your email address is <a href="/mynotifications">updated</a> and write to us at <a href="/writetous">cpf.gov.sg/writetous</a>. Otherwise, it may take up to a month for you to receive a hardcopy reply. <br><br>For enquiries with information available on our website, please self-help by referring to <a href="/members/faq/schemes/retirement/cpf-life">our member FAQ page</a> for member-related enquiries. <br><br>This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply. </td></tr></tbody></table> <span style="font-size:0.9em;">* "Working days" refer to Mondays to Fridays, excluding public holidays. </span> <p> </p><p> <strong>Use e-Services where possible</strong></p><p>We strongly encourage you to perform your transactions using <a href="https://www.cpf.gov.sg/eSvc/Web/PortalServices/CpfMemberPortalServices"> <em>my cpf</em> Online Services</a>, which will be faster and more convenient.</p>Service StandardsTrueFalseTrue

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