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Service Standards<p>To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. </p><p>Note: "Working days" refer to Mondays to Fridays, excluding public holidays.</p><table width="100%" class="ms-rteTable-default" cellspacing="0" cellpadding="10"><tbody><tr align="left" class="Ar10" valign="top" bgcolor="#d2d2d2" style="text-align:left;"><td width="40%"><div> <span class="BlackHighlight"><strong>General</strong></span></div></td><td width="60%"><div> <strong> </strong> <span class="BlackHighlight"> <strong>Standards</strong></span></div></td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Service Centres</strong></span><br><br>a) Club 55<br><br><br>b) Appointment</p></td><td> <br> <br>We will strive to serve you within 30 minutes<br><br><br>We will strive to serve you within 15 minutes from your appointment time</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Call Centre</strong></span><br><br>a) Phone Enquiries<br><br>b) SMS</p></td><td> <br> <br>We will attend to you within 30 seconds<br><br>We will return your call the next working day, if not, within 2 working days</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Correspondence</strong></span><br><br>a) Post or Fax<br><br>b) Email<br></p></td><td>We will reply to you within: <br> <br>a) 4 working days from the day of receipt<br><br>b) 3 working days from the day of receipt</td></tr></tbody></table>Service StandardsTrueFalseTrue

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