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Service Standards<p>To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. </p><p> </p><table width="100%" class="ms-rteTable-default" cellspacing="0" cellpadding="10"><tbody><tr align="left" class="Ar10" valign="top" bgcolor="#d2d2d2" style="text-align:left;"><td width="40%"><div> <span class="BlackHighlight"> <strong>General</strong></span></div></td><td width="60%"><div> <strong> </strong> <span class="BlackHighlight"> <strong>Standards</strong></span></div></td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"> <strong>Service Centres</strong></span><br><br><br></p></td><td>We will serve customers with appointments. If you have not made an appointment, please <a href="">make an appointment</a> before visiting the Service Centre.<br><br>We strive to serve you within 15 minutes from your appointment time.</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"> <strong>Call Centre</strong></span><br><br>a) Phone Enquiries<br><br>b) SMS</p></td><td> <br> <br>As we are currently experiencing high call volumes, we seek your understanding that we may take longer to attend to your call or return your call. </td></tr><tr align="left" class="Ar10" valign="top"><td> <p> <span class="BlackHighlight"> <strong>Correspondence</strong></span></p></td><td>We will reply to you within 5 working days* from the day of receipt.<br><br>Please ensure your email address is <a href="/ChangeOfParticulars">updated at Change of Particulars</a> and <a href="/writetous">use the online enquiry form to write to us</a>. <br><br>Otherwise, it may take up to a month for you to receive a hardcopy reply.</td></tr></tbody></table> <span style="font-size:0.9em;">* "Working days" refer to Mondays to Fridays, excluding public holidays. </span> <p> </p><p> <strong>Use e-Services where possible</strong></p><p>We strongly encourage you to perform your transactions using <a href=""><em>my cpf</em> Online Services</a>, which will be faster and more convenient.</p>Service StandardsTrueFalseTrue

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