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Service Standards<p>To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. </p><p> </p><table width="100%" class="ms-rteTable-default" cellspacing="0" cellpadding="10"><tbody><tr align="left" class="Ar10" valign="top" bgcolor="#d2d2d2" style="text-align:left;"><td width="40%"><div> <span class="BlackHighlight"><strong>General</strong></span></div></td><td width="60%"><div> <strong> </strong><span class="BlackHighlight"><strong>Standards</strong></span></div></td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Service Centres</strong></span><br><br>a) Club 55<br><br><br>b) Appointment</p></td><td> <br> <br>We will strive to serve you within 30 minutes<br><br><br>We will strive to serve you within 15 minutes from your appointment time</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Call Centre</strong></span><br><br>a) Phone Enquiries<br><br>b) SMS</p></td><td> <br> <br>We will attend to you within 30 seconds<br><br>We will return your call the next working day*, if not, within 2 working days</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"><strong>Correspondence</strong></span></p></td><td>We will reply to you within 3 working days* from the day of receipt</td></tr></tbody></table> <span style="font-size:0.9em;">* "Working days" refer to Mondays to Fridays, excluding public holidays. </span> <p> </p><p> <strong>Use e-Services where possible</strong></p><p>We strongly encourage you to perform your transactions using <a href="https://www.cpf.gov.sg/eSvc/Web/PortalServices/CpfMemberPortalServices"> <em>my cpf</em> Online Services</a>, which will be faster and more convenient.</p>Service StandardsTrueFalseTrue

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