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Service Standards<p>To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. </p><p> </p><table class="ms-rteTable-default" cellspacing="0" cellpadding="10" style="width:100%;"><tbody><tr align="left" class="Ar10" valign="top" bgcolor="#d2d2d2" style="text-align:left;"><td width="40%"><div> <span class="BlackHighlight"> <strong>General</strong></span></div></td><td width="60%"><div> <strong> </strong> <span class="BlackHighlight"> <strong>Standards</strong></span></div></td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"> <strong>Service Centres</strong></span><br><br><br></p></td><td>We will serve customers with appointments. If you have not made an appointment, please <a href="https://www.cpf.gov.sg/Members/Services/others/esvpages/e-services/cpf-appointment-service">make an appointment</a> before visiting the Service Centre.<br><br>We strive to serve you within 15 minutes from your appointment time.</td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"> <strong>Call Centre</strong></span><br><br>a) Phone Enquiries<br><br>b) SMS</p></td><td> <br> <br>As we are currently experiencing high call volumes, we seek your understanding that we may take longer to attend to your call or return your call. </td></tr><tr align="left" class="Ar10" valign="top"><td><p> <span class="BlackHighlight"> <strong>Correspondence</strong></span></p></td><td>We aim to reply to you within 5 working days* from the day of receipt.<br><br>To help us respond to you more quickly, please ensure your email address is updated via <a href="/ChangeOfParticulars">Change of Particulars</a> and write to us at <a href="/writetous">cpf.gov.sg/writetous</a>. Otherwise, it may take up to a month for you to receive a hardcopy reply. <br> <br>For enquiries with information available on our website, please self-help by referring to: <br> <br><a href="/members/faq/schemes/retirement/cpf-life">Our FAQ Page</a> for member-related enquiries. <br><a href="/employers/faq/employer-guides/setting-up-a-company/registering-as-an-employer-and-knowing-your-responsibilities">Our FAQ Page</a> for employer-related enquiries. <br> <br>This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply. </td></tr></tbody></table> <span style="font-size:0.9em;">* "Working days" refer to Mondays to Fridays, excluding public holidays. </span> <p> </p><p> <strong>Use e-Services where possible</strong></p><p>We strongly encourage you to perform your transactions using <a href="https://www.cpf.gov.sg/eSvc/Web/PortalServices/CpfMemberPortalServices"><em>my cpf</em> Online Services</a>, which will be faster and more convenient.</p>Service StandardsTrueFalseTrue

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