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Features<a name="ETEAutomated"></a> <h3> <strong>Automated Statement Request</strong></h3><p>You can now request <strong>3 types of statements</strong> by calling the <strong>CPF hotline (1800-227 1188)</strong> and choosing the <strong>automated statement request option (code 3)</strong>: </p><ul><li>My Statement (which shows your account balances)</li><li>15-Month Contribution History </li><li>15-Month Transaction History <br></li></ul><p>After we have verified your identity via <strong>SingPass 2-Factor Authentication (2FA)</strong>, we will send the requested statements to your address in our records within <strong>4 working days</strong>. </p><p>Check out <a href="/Assets/members/Documents/ETE_Automated_Cartoon.pdf" target="_blank">this comic</a> for more details!</p><p> </p> <a name="CallAuthentication"></a> <h3> <strong>Call Authentication Service</strong></h3><p>CPF members can now conveniently receive personalised guidance regarding their CPF matters over the phone. Please ensure you have your mobile phone or OneKey token that is registered as your SingPass 2-Factor Authentication device to perform the authentication.<br></p><p> </p> <a name="SingPass2FA"></a> <h3> <strong>SingPass 2-Step Verification (2FA)</strong></h3><p>SingPass 2-Step Verification (2FA) helps to better protect your online identity and transactions.<br></p><p>To register for SingPass 2FA or for queries regarding SingPass 2FA, please refer to SingPass 2FA <a href="" target="_blank">FAQs</a>.<br></p><p> </p> <a name="MobileSC" id="MobileSC"></a> <h3> <strong>CPF Mobile Service Centre- CPF services are available at Fengshan Community Club from 1 Mar to 30 Apr 2018</strong></h3><p>For your convenience, we are bringing CPF services closer to Singaporeans in 2018, at several locations around the island. We will be at Fengshan Community Club from 1 March to 30 April.<br> </p><p>Click <a href="/Assets/common/Documents/Mobile_SC_Infosheet.pdf" target="_blank"> here</a> to find out how to make an appointment.</p><p> </p><h3> <strong>​</strong><a name="L40"></a><strong>Cut your waiting time and save the Earth. Opt-in to eStatement today!</strong></h3><p>Opt to receive your Yearly Statement of Account (YSOA), inclusive of Yearly CPF Investment Transactions & Special Account Investment Portfolio Statement & CPF LIFE Annual Payout Statement, if applicable, online. You can help the environment by switching from the hardcopy Yearly Statement of Account to eStatement today!! More than 1.2 million CPF members have joined our efforts to protect the environment by switching to eStatement, which gives the same information as hardcopy statement. <br></p><p>You can enjoy these benefits once you switch to eStatement : </p><ul><li>Highly secure. Only you can access it using your SingPass.<br></li><li>You will have earlier access to your eStatement.</li></ul><p> <a href="">Login</a> with your SingPass to choose the greener option! Select My Requests > Other CPF Matters > Opt-In to eStatement (inclusive of CPF Investment Scheme Yearly Statement and CPF LIFE Annual Payout Statement, if applicable)<br><br></p><h3> <a name="L43"></a><strong>Email Safety</strong> </h3><p>Email is commonly used as a channel of communication for non-confidential correspondence. Hackers and phishers often use emails to trick email users into revealing your passwords or other confidential information by responding to the sender or by clicking the URL (website link) provided in the email which will direct you to other malicious site or download Trojan into your system. </p><p>Hence, customers are advised to exercise precaution when handling email. </p><p> <strong>Important: CPF Board will never ask our customers to provide password or other confidential information via email.</strong> </p><p>If you are in doubt, please refer to the list of authorised <a href="/Members/contact/email-us">email a​ddresses</a> from CPF Board. The Board also sends out email alerts via these seven email addresses: </p><p><br><br> <br><br><br><br></p><p>Note: To ensure that you receive our email alerts, you may wish to include the above email addresses in your safe senders list.</p><p> <strong>Here are some best practices:</strong> </p><p>1. Be careful when you receive an email from someone unknown to you. Do not reply to unsolicited emails, you are advised to delete them immediately. </p><p>2. Do not click on hyperlinks in the suspicious email as you might be directed to other websites or pop-up windows asking you to enter, confirm or update your personal information. These hyperlinks may direct you to malicious content which may be harmful to your computer system. </p><p>3. Look out for obvious spelling errors in the subject title/content of the email. Often, malicious emails will contain misspelled words to avoid spam filters from identifying them. </p><p>4. Do not provide any sensitive information such as password or personal information via email.</p> <br> <h3> <a name="L36"></a><strong>Cannot find the transaction you need? Use My e-Concierge!</strong> </h3><p>My e-Concierge allows you to state your CPF requests by just dropping us a line! </p><p>Do so if you are unable to submit your requests via My Requests or if the relevant online forms are unavailable.</p><p> <a href="">Login</a> with your SingPass now and select "My Requests > Other CPF Matters" to begin.</p><h3> <br> <a name="L32"></a> <strong>Pay online with e-Cashier today!</strong></h3><p>With e-Cashier, you can make payment online using eNETS Debit payment. </p><p>All you need is an internet banking account* to make payment in three simple steps:</p><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr valign="top"><td width="10%"><p>Step 1:</p></td><td><p>Go to "Services" and select "e-Cashier"</p></td></tr><tr><td valign="top"><p>Step 2:</p></td><td><p>Select the transaction you are paying for</p></td></tr><tr valign="top"><td><p>Step 3:</p></td><td><p>Indicate the payment amount </p></td></tr></tbody></table><p>You will then be linked to your internet banking account.</p><p>* The participating banks are DBS/POSB, UOB, Citibank, OCBC and Standard Chartered Bank. </p><p>You can pay for any of the following through e-Cashier -</p><table width="100%" border="0"><tbody><tr><td height="30" colspan="2">As a Member:<br></td></tr><tr valign="top"><td width="3%"><p>1)</p></td><td colspan="2"><p>Top Up Medisave to Pay MediShield Life premium</p></td></tr><tr valign="top"><td><p>2)</p></td><td colspan="2"><p>Top up my HPS cover</p></td></tr><tr><td><p>3)</p></td><td colspan="2"><p>Contribute to my three CPF accounts (Non-tax deductible)</p></td></tr><tr><td><p>4)</p></td><td colspan="2"><p>Contribute to my Medisave (Tax deductible)</p></td></tr><tr><td><p>5)</p></td><td colspan="2"><p>Repayment of Education Loan<br></p></td></tr><tr><td valign="top"><p>6)</p></td><td valign="top" colspan="2"><p>Miscellaneous Payments<br> - Pay CDP transfer fee for death cases</p></td></tr><tr><td valign="top"><p>7)</p></td><td valign="top" colspan="2"><p>Top up my own/recipient's Retirement Account under the Retirement Sum Topping-Up Scheme </p></td></tr><tr><td valign="top"><p>8)</p></td><td valign="top" colspan="2"><p>Top up my own/recipient's Special Account under the Retirement Sum Topping-Up Scheme</p></td></tr><tr><td height="30" colspan="2">As a Self-Employed:<br></td></tr><tr><td valign="top"><p>1)</p></td><td valign="top" colspan="2"><p>Contribute to my three CPF accounts (Tax deductible)</p></td></tr><tr><td valign="top"><p>2)</p></td><td valign="top" colspan="2"><p>Contribute to my Medisave (Tax deductible)</p></td></tr><tr><td valign="top"><p>3)</p></td><td valign="top" colspan="2"><p>Composition Offer for Self- Employed</p></td></tr></tbody></table><p>Pay through <a href="">e-Cashier</a> today!​</p>FeaturesTrueFalseTrue

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