Skip Ribbon Commands
Skip to main content



ComplimentsCompliments<p>Through the compliments we have received from you, it is gratifying to know that you are happy with our service. Thank you for the compliments, which spur us to continually improve on our services to you. </p><p>We value your compliments and feedback to help us improve our service.<br><a href="/surveys/lists/my%20cpf%20online%20services%20survey/newform.aspx">Give us a compliment or feedback for improvement!</a></p><p> </p>TrueTrueTrue



I would like to compliment Mr Gavin Sum on his excellent service when I called earlier. Gavin had empathises and actively listen to my feedback, rationalising the policy to me and made me understand the scheme better. I am appreciative of his professionalism and hope that he be recognised of his good work. 2018-05-22T16:00:00ZMR ONG
Kenny has gone the extra mile to explain the benefits of the retirement account. He is patient, dedicated and an officer who adheres to high service standards.2018-05-21T16:00:00ZJOYCE LIM POH GEK
Ms Edel Ngo Xuan Yun had provided clear and speedy advice. Based on her advice, I have successfully submitted my application for full withdrawal of my CPF balance. Overall, Edel and CPF Board have provided me with effective and delightful service. Keep up the good work, Edel. Cheerios...2018-05-20T16:00:00ZMS TENG
<p>​Charlene is very professional, knowledgeable and a great communicator. She went the extra mile and ensured that I am clear about CPF processes and procedures.</p>2018-05-19T16:00:00ZWONG TZE LING
Staff handling my enquiry by phone and email are knowledgeable and helpful. No pushing around on transaction. Truly practising no wrong door policy effectively.2018-05-18T16:00:00ZMR PITT
Absolutely friendly and helpful. It makes a complex issue seemingly simple. I can have 100% reliance for informed decision making. Many thanks.2018-05-17T16:00:00ZKIAN KOK
Shanny is attentive, knowledgeable, patient, helpful and provided good solutions on my CPF withdrawal requirement and process. Appreciate the excellent service that went beyond my expectations.2018-05-16T16:00:00ZLEONG SUE JEAN
I was hesitant at first as my request was unique and not something you would encounter on a day to day basis. Not only did she reply within the three-day charter, the reply was both comprehensive and friendly. Kudos! Keep it up, Tricia!2018-04-29T16:00:00ZMR AHMED
Miss Begum spent almost an hour, if not more, guiding/helping me step by step from the beginning till the end, on how to complete the online form over the phone. She was extremely patient and very professional. At the same time, she was very polite and respectful. She definitely deserves a promotion! Good work, Miss Begum2018-04-26T16:00:00ZMR CHANDRU
​The information she provided is very precise. Relevant links are also provided for detailed reference, which I find very useful. Thank you so much for the speedy reply too. I am hoping to see more customer service officers like herself.2018-04-25T16:00:00ZMDM WONG
<p>​I am very satisfied with Yvonne Lim Wee Leng’s  service on my CPF matters.  She writes very clearly with understanding. Once again, thank you so much for the details.</p>2018-04-24T16:00:00ZMS THIEN
Grace is a very good listener. She is efficient, clear in her explanation and very patient. She highlighted the areas for my consideration and I am able to grasp her explanation very easily. 2018-04-23T16:00:00ZFLORENCE KOH LAY HOON
<p>​Bhavani has a very cheerful and helpful disposition. She was thorough in her responses to my queries, and I now have a much clearer understanding of my CPF monies. She assisted me with the paperwork for all my transactions, and I am pleased with her prompt and efficient service. </p>2018-04-16T16:00:00ZLOH NIN KWANG
Shu ling has been very friendly, helpful and patient in answering to our queries. She guided us with the nomination process and enlightened us on other retirement related issues. Her sincerity and genuine concern is commendable.2018-04-11T16:00:00ZPEARLY CHAI AI CHOO
Dewi has impressed me with her thoroughness in taking care of my case. She is so professional and does her work with extreme care. 2018-03-25T16:00:00ZTENG-MAH JOSIE FONG
As a senior citizen and rarely communicate with Government Agencies, especially through the internet, it is indeed an eye opener of how our country has progressed in the use of IT to facilitate convenience in communication with the public. 'Convenience' is the key word which goes hand in hand with service. We are indeed fortunate to live in Singapore. Thanks for the excellent service that I received from your personnel.2018-03-19T16:00:00ZMR HOU
Yen Ching is very helpful and has assisted my case greatly. CPF Board has chosen the right person for the job. Thank You.2018-03-15T16:00:00ZNOOR MOHAMED B YASSIN
Chee Guan is very knowledgeable and helpful in assisting me with my enquiry. I am very pleased with the experience encountered at CPF Board. Service was prompt and the explanation given was clear and useful.2018-03-15T16:00:00ZCHIA SIOK TIN PAULINE
I had asked many questions in an email, most of them fairly detailed. Jasmine answered all of them accurately and even offered further information that may be relevant to me, this is rare indeed. Credit where it is due, I'm mighty pleased with CPF's service.2018-03-13T16:00:00ZALFRED
I would like to thank Yvonne for her excellent service. She efficiently guided me through all my inquiries. She was very helpful and patient. I sincerely appreciate your support.2018-03-11T16:00:00ZSUSAN
<p>​Melinda Tng is a nice and pleasant lady who was efficient and accurate in answering all my enquiries. She treated my parents with respect and also tried to communicate with them in the same language. Very well done and a pleasant experience visiting CPF. </p>2018-02-26T16:00:00ZNEO SOR LIAN
<p>​Jennifer Kwee is very helpful and highly efficient in assisting me to resolve my queries. She has displayed outstanding qualities in offering excellent customer service and maximising customer’s satisfaction. You made my day. Great job and Thank you. </p>2018-02-25T16:00:00ZLIM CHIN CHUAN
<p>​Christopher Choo is an outstanding customer service staff who communicated every detail of my retirement plan with patience and dedication. I am impressed with his knowledge of CPF matters and his communication skills are excellent. I am happy that I have a much better understanding of my retirement plan.</p>2018-02-21T16:00:00ZNOORLIAH A. JALI
<p>​Ms Georgina was very helpful and responded on time (which helped me to plan my activity on time as well). Also, I found Ms Georgina was detailed enough to provide info to customers and members of CPF to make sure requestor had the right information and extended help if needed. Thank you Ms Georgina, for your help. </p>2018-02-21T16:00:00ZMAHENDRA SHARMA
<p>​Thank you Jasmine for the help to provide the very useful information. After sending out my query to CPF Board's Helpline, I then noticed that I had an additional question to check too. Jasmine has provided me with more information than I had expected to help clarify all my doubts. With the additional information provided, I have saved much time in emailing my 2nd question to CPF Board and waiting for another response. Thank you, Jasmine again.</p>2018-02-19T16:00:00ZMR FOO
<p>​Jerome has been very responsive, very detailed in all the explanations and have answered all my queries within a short time frame. </p>2018-02-12T16:00:00ZAI-CHIE
<p>​Very Happy with the service of the team. You are all very prompt in responding to emails and with an appropriate response. Your team is also proactive to advise us with the right information and processes. Very happy to give you a seven-star rating.</p>2018-01-28T16:00:00ZSHEJO
<p>​She is able to give me specific responses to my query instead of standard answers from the CPF website. Good service.</p>2018-01-28T16:00:00ZELLIE
<p>​Yvonne pre-empted related questions that I would ask and provided a comprehensive reply to my queries. Great customer service!</p>2018-01-27T16:00:00ZMR LIM
<p>​Ms Nurulkamaria has helped me on more than one occasion in the past  with her, always very fast, detailed and efficient response. And this time she was once again very helpful, fast and detailed in solving all my issues. Thank you very much! On another note: The entire question and response went so fast and efficient that I had almost forgotten what it was about. </p>2018-01-26T16:00:00ZMR KOCH
<p>​Connie Yap is an excellent staff who puts herself in customer’s shoes. She is helpful, eloquent and provides excellent tips and information on retirement and withdrawal matters.</p>2018-01-23T16:00:00ZLEE SIEW CHIN
<p>​I am stationed overseas and am very pleased to receive detailed explanations and prompt follow-up via email regarding MediShield premium payment for my husband and I. Sincere thanks to Ms Rosanah for taking the initiative to tell me the channels for payment from overseas. Great job and I am proud of the efficiency of one of Singapore's Government bodies!</p>2018-01-18T16:00:00ZMS YAP
<p>​Quick response to my queries. Good & clear instructions to help me with my problem.</p>2018-01-16T16:00:00ZMS CHEW
<p>​Nurjihan has done a good job in making sure I am clear with all my concerns and also provided clear information for all my queries. She has changed my perception of CPF in a positive way. Good job and well done. You need more staff like Nurjihan. </p>2018-01-15T16:00:00ZLEE ENG CHUAN
<p>​I am always very impressed with CPF’s replies to my enquiries. They are always very detailed in answering my enquiries. Furthermore, they always replied within 3 working days. Thank you very much.</p>2018-01-14T16:00:00ZMR NG
<p>​Jennifer has provided excellent service and shown compassion in dealing with our urgent and problematic CPF matters. She liaised closely with another department to resolve our CPF issue expeditiously. We are grateful for her professional help. Kudos to CPF Board for having such an efficient staff.</p>2018-01-10T16:00:00ZTEO KIAN PENG/ CHUA LECK YAN
The CPF officer assisting me was very professional and knowledgeable of the solutions to my queries and also, the response time had exceeded my expectations. Ms Ain had clarified all my queries.2017-12-28T16:00:00ZKIAN MING
<p>​Bhavani has taken the time to go through our enquiries and concerns on our CPF accounts. With her explanation, she has helped address our concerns in greater clarity and we now have a clearer picture in managing our accounts. </p>2017-12-19T16:00:00ZLUM YOKE HAR
<p>​I have always had good responses and resolutions from CPF staff. Very exemplary and a vital asset to any service organisation. Thank you so much.</p>2017-12-17T16:00:00ZMR CHIN
<p>​Fernando communicates well, and she was very efficient as the nomination process was completed in 10 minutes. I was also served on time, as per the appointment timing I was given.</p>2017-12-17T16:00:00ZKELVIN CHANG KIA HUAT
<p>​Indra is very attentive. He managed to calm me down and make me understand his detailed explanation with regards to my enquiry. I left CPF feeling satisfied and relieved. Congrats for having Indra as a great CPF ambassador!</p>2017-12-14T16:00:00ZAFANDI BIN ABU BAKAR
<p>​Explicit and efficient. Professional information provided in a timely manner that is clear and easily  understood. Thank you CPF officer, who replied me.</p>2017-12-12T16:00:00ZJOSEPHINE
<p>​Really went out of the way to explain, not only the answers to my questions but also presented different options for me to go forward with my CPF investments. Thank you!</p>2017-12-06T16:00:00ZTOBIAS

Your session will be terminated soon. Click 'OK' to continue or 'Cancel' to Logout.


Your screen width is too small to display

Please adjust the width of your browser or use a desktop machine for a better web experience.

Thank you.