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ComplimentsCompliments<p>Through the compliments we have received from you, it is gratifying to know that you are happy with our service. Thank you for the compliments, which spur us to continually improve on our services to you. </p><p>We value your compliments and feedback to help us improve our service.<br><a href="/surveys/lists/my%20cpf%20online%20services%20survey/newform.aspx">Give us a compliment or feedback for improvement!</a></p><p> </p>TrueTrueTrue

 

 

<p>​Overall, the officers and staff are exemplary, professional and are willing to go an extra mile when discharging their duties. Keep it up, CPF board.</p>2017-08-30T16:00:00ZMR RAAMU PANNIR SELVVAM
<p>​Can’t complain anything. Short and sweet answer that hit the bull’s-eye of what I asked for.</p>2017-08-30T16:00:00ZMR SIMON LOO
<p>​Prompt reply and very clear explanations. Very professional and courteous. I appreciate Ms Nurulkamaria Ismail’s ability to see thru my questions. She would re-state my inquiries to make sure I get the proper answers. Admire her patience too over a year of follow-ups. Now I am ready to make a life-changing decision regarding my retirement monies. Thank you for the dedication of CPF staff.</p>2017-08-27T16:00:00ZMS ELIZABETH A SIONGCO
<p>​I am very satisfied with the answer I received. This shows how good and professional the people working in CPF Board are. Thanks again.</p>2017-08-24T16:00:00ZMITRA AMIT KANTA
<p>​Went the extra mile by providing the link and directions on how to carry out the suggested answer. Answer was clear and straight to the point.</p>2017-08-24T16:00:00ZLAU SOON LIANG
<p>​Your staff is awesome. Prompt, detailed and knowledgeable. After the reply, I know exactly what to do. THANK YOU, JEROME.</p>2017-08-16T16:00:00ZTAN LI LENG KATHERINE
<p>​Response to my enquires is fast and explanation clear and easy to understand.</p>2017-08-16T16:00:00ZLEE WENG TUCK
<p>​Ms Joycelyn Chen was very helpful and professional in handling our matter. She is very service-oriented. I believe she is an asset to your organisation. Keep it up!</p>2017-08-11T16:00:00ZMDM NORLELA BINTE MOHAMED SALLEH
<p>​Ms Chan responded to my email request exceedingly fast. She explained the exact process of the entire Retirement Withdrawal and also followed up with a phone call to listen to my special request. Though this decision is not at her level, she escalated this request to higher management and follow up with another email to inform me that it was escalated further. This is an excellent service that must not be ignored by Senior Management as well as the general public. This high level of service and attention can hardly come by nowadays, especially in public institutions as work stresses and customers' demands continue to increase dramatically. CPF Board must have put lots of training hours into Service Excellence to produce great service provider like Ms Chan Pei Wen. Keep it up, Pei Wen, for the excellent work done with passion, commitment and thorough follow-up action. No wonder CPF public survey is rated highly by the public. Well done!</p>2017-08-09T16:00:00ZMR DAVID LEE HEE HUAT
<p>​I obtained the citizenship. I didn't know much about CPF, especially the pension scheme after retirement. When I received an introductory booklet named Reaching 55, I had several questions. I simply asked through the web site. A few days later, a reply email arrived from CPF, it was amazing. Ms Chan grasped my questions thoroughly, and gave me clear, comprehensive answers. Frankly, I didn't expect such kind of reply. Even if a simple reply came, I would have appreciated it. But Ms Chan's reply was much higher than my expectation. I don't know whether it is normal standard at CPF but I was treated very special and definitely, it was a very pleasant experience for me. Taking this opportunity, I would like to deliver my appreciation to CPF as well as Ms Chan. Thank you.</p>2017-08-09T16:00:00ZMR PARK CHANG HEUI
<p>​Very prompt, clear and satisfactory services. Whether by phone or online and/or email as well as visits to a CPF counter, I have always received swift, friendly, effective assistance and support from CPF Board.</p>2017-08-08T16:00:00ZMR LIM KANG LOK GEORGE
<p>​Reply was quick, informative and was settled within one email.</p>2017-08-03T16:00:00ZNG YONG XIANG
<p>​I am so grateful to be served by Ms Jasmine Li Peishan. She understands my questions and she is very patient with my each and every questions. So glad to have her to answer all my queries. Thumbs up, Jasmine.</p>2017-08-02T16:00:00ZMS MAZNI BINTE ABDUL RANI
<p>​The service rendered by Ms Maryam Jameelah was excellent. She understood the current situation I faced, with empathy. </p>2017-07-31T16:00:00ZMR MOHAMED ISMAIL BIN HUSSAIN
<p>​Ms Sara Ng is very friendly, courteous and patient. She serves with a smile and greets me. She assisted me with my CPF transaction because I can’t see clearly if I use the machine at the lobby. Well done. Good work. She really meets customer’s expectation and needs. Thanks!</p>2017-07-31T16:00:00ZMR TAN BENG CHIN
I am very satisfied with Mr Alan Lee’s service. He is professional in his service, very good attitude and he is able to answer all my queries. He always put on a smiling face. He is an asset and role model to your organisation. Well done Alan. Keep up the excellent service.2017-07-27T16:00:00ZMDM ANGELA LOW SIEW LAI
<p>​Mr Jerome Chua, Customer Service Executive, Customer Correspondence Unit was very swift with his response and consequently through my tele-conversation with him, got a better understanding of my CPF accounts. He was very polite, courteous and professional in all ways. It’s staff like him whom makes the CPF board very approachable. Thank you very much.</p>2017-07-26T16:00:00ZBENNY NG
<p>​Very prompt in reply. Very clear and easy to understand the instructions given. Claris is very professional in making clear all the answers I requested. Thank you.</p>2017-07-25T16:00:00ZMR TEH CHENG MENG
<p>​Ms Serena Tan was courteous, helpful, professional and service-oriented. Her assistance had impressed me and gave better insight on my CPF enquiry. She is an asset to your organisation Thanks to her and CPF Team. </p>2017-07-24T16:00:00ZMR MOKHTAR BIN ABDUL RAHMAN
<p>​The officer took time and much effort to explain in great detail to clarify my query, first explaining the concept and then giving me examples. Definitely not the standard answers given by some government officers, without even bothering to read my question properly. On the contrary, the CPF officer understands what I am asking and answers accordingly.</p>2017-07-18T16:00:00ZMS KOH YANG KIM
<p>​His reply to my enquiry really ease my worries as I do not know how to go about getting my CPF Investment transferred to my Ordinary Account. True enough, I was able to transfer using the ATM  as he had suggested. He really was meticulous in replying and went the extra mile.</p>2017-07-13T16:00:00ZMDM LIM
<p>​The turnaround time was very quick and the service was personalized. My issue was resolved almost immediately and this is a wonderfully high level of customer service, especially as I am living and working overseas.</p>2017-07-12T16:00:00ZDR RASHIMAH RAJA
<p>​Ms CH Moh is a very responsive person. She provided the answers with clear explanation and it was easy to understand. Her response time was very fast. I am very appreciative of her service provided  to me which was fast and accurate. Great job Ms CH Moh. Keep it up!</p>2017-07-06T16:00:00ZMR SK ONG
<p>​CPF Board team has been very helpful. I feel that Jaslyn gave me ample time to resolve my GIRO application, and kept me updated via relatively timely email updates. The service focused on solving the delay instead of penalising me, which I greatly appreciate.</p>2017-07-03T16:00:00ZTIMOTHY
<p>​The steps provided in her email guided me through without any hassles and resolved my query promptly.</p>2017-06-26T16:00:00ZAMIT
<p>​Staff was very helpful, polite, patient and detailed. Very comforting to hear her assurance that all will be taken care of. True to words, her reply was spontaneous. Thumbs up to the professional staff.</p>2017-06-26T16:00:00ZMDM HAZRA
<p>​CPF Board is always very prompt and efficient in attending to needs of its members. I view the organisation as highly trustworthy and dependable. Pei Wen lived up to the values and was very attentive and address my needs much to my satisfaction.</p>2017-06-23T16:00:00ZVIJAY
<p>​Very pleased with the kind assistance provided by Miss Chua Kun Jing. She provided me with the information I needed to make an informed decision. She was very experienced and attended to all my questions! Well done, Miss Chua. My trip was worth it. </p>2017-06-19T16:00:00ZMS FOO KIAM WAH
<p>​I would like to thank Miss Peggy Soh for her professionalism. She is customer-oriented and provides quality service. She serves with a smile and went the extra mile to assist me in my queries. </p>2017-06-15T16:00:00ZMS ANNIE LIM GUAK ENG
<p>​I was in touch with your CPF Customer Services to request guidance on cash top-up for my daughter. Ms Ain, the Customer Service Executive had promptly responded with all the necessary information together with guidance on how to do. She was so kind and friendly. Her positive approach and timely help is great. I would like to convey my sincere appreciation to Ms Ain and a big thanks to our CPF for having such great, sincere Executives and Staff with positive attitude. We have been consistently at all times enjoying the excellent services from our CPF Customer Services.</p>2017-06-08T16:00:00ZMR SIVAKUMAR
<p>​CPF Board has some of the most well-informed customer service officers around, both at the counters and through email. I am impressed most of the time with their clarity on CPF policies. Keep up the good job!</p>2017-06-02T16:00:00ZCHRIS
<p>The staff is very friendly and helpful. I was not so sure in the beginning but after listening to his clear explanation, at least I am quite confident and knowledgeable on what needs to be done. Thank you!</p>2017-06-01T16:00:00ZMDM KHAMISAH
I am very satisfied with her extra service. She went into details, finding out all my enquires and responded to my questions to the best of her knowledge. She demonstrated to me how she worked hard to find out appropriate answers. Good Job done.2017-05-31T16:00:00ZMR LIM
<p>​Answered all my queries. Straight and to the point.</p>2017-05-23T16:00:00ZZENG WEI
<p>​Mr Joseph Yew is very friendly and knows his job very well. He is not only clear in his explanation for all CPF product and services, he also finds out what are my needs. He helped me to make the right choice. Thank you, Joseph.</p>2017-05-18T16:00:00ZMDM YEO CHOO HONG
<p>​Mr Kirk Tan Thaim Eng is informative, courteous and knows his work well.</p>2017-05-18T16:00:00ZKEH LEE
<p>​I got a fast, detailed and precise answer to my question.</p>2017-05-17T16:00:00ZMR HOEFFKEN
<p>​Her reply to my query was clear, answered to the point and well explained!</p>2017-05-17T16:00:00ZVALERIE
<p>​Service rendered by Samantha was excellent. She gave clear and useful advice in her reply. She understood my problem and offered options to cater to my needs. She was friendly, polite, helpful and efficient in her service delivery. Thanks again, Samantha.</p>2017-05-14T16:00:00ZMDM WONG
<p>​When served by Ms Ng Si Ru and Mr Raymond Chan, they both were professional, courteous and attentive to my needs. It makes me want to pen down my comments for such good officers. Having visited the CPF Tampines is a pleasant experience. Please convey my greatest appreciation to them. </p>2017-05-14T16:00:00ZMR TAY SUAY TEE
<p>​I am so proud of CPFB's very helpful and consistent 1st class email replies to members. 1st class email replies include clear, relevant and excellent explanations (leaving no rooms for ambiguities or going round the circle as is the poor standards of the many other Govt agencies.) Heartiest congratulations to our highly efficient and exceptional helpful CPFB officers. The nation salutes your high standards for other's to emulate.</p>2016-06-29T16:00:00ZTAN TECK HOCK
<p>​Mr Clarence Goh is extremely intelligent, knowledgeable and polite. Man of the entire Civil Service. </p>2016-06-29T16:00:00ZMR DUBE VINOD KUMAR
<p>​Mr Tan Kheng Ngap was very attentive and helpful. He was patient and didn't mind going through the whole process again just to ensure I have adequate information. He also spent time to explain to me about other CPF matter which he is not obligated. He is truly a mentor and that's how I look up at a government officer as he should be (Trustful, very detailed, knowledgeable and attentive to our needs).</p>2016-06-30T16:00:00ZMS LIANA
<p>​Christina Chan responded to our email quickly. Her answers to our questions were clear and to the point. We are happy with her prompt and quick service. Keep up the good work!</p>2016-06-30T16:00:00ZANGIE LIM
<p>​On 9th June 2016, I requested the breakdown of May levy and Keryn Wu Shixuan provided me not only my requested one but also detailed calculation. The information provided to me is very useful and easy to understand. I greatly appreciate her service at CPF Board.</p>2016-06-30T16:00:00ZSCARLETTE THIRI
<p>​Mr Teo Zhi Wei is extremely helpful, friendly and resourceful in helping to complete my CPF transaction in a very efficient manner.</p>2016-07-03T16:00:00ZMR YEO ENG HUAT
<p>​Your reply provided comprehensive information. As a result, it helps me to plan for my retirement. Excellent correspondence service.</p>2016-07-03T16:00:00ZDAVID KONG
<p>​Very helpful and friendly. Explanation was clear and precise.</p>2016-07-10T16:00:00ZYAP CHENG HO
The service provided by the staff concern is highly commendable and my queries have been handled in a timely and effective manner. Having lived overseas in several countries, the Singapore Government authorities in all sections experienced in the past have been extremely courteous and helpful, and are far more friendly and service-oriented than experienced elsewhere. Thank you.2016-07-12T16:00:00ZDETLEV TRUERNIT
<p>​Very prompt. I got a reply within a couple of hours. Explanation was very detailed and helpful.</p>2016-07-12T16:00:00ZDANIEL POON

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