Skip Ribbon Commands
Skip to main content



ComplimentsCompliments<p>Through the compliments we have received from you, it is gratifying to know that you are happy with our service. Thank you for the compliments, which spur us to continually improve on our services to you. </p><p>We value your compliments and feedback to help us improve our service.<br><a href="/surveys/lists/my%20cpf%20online%20services%20survey/newform.aspx">Give us a compliment or feedback for improvement!</a></p><p> </p>TrueTrueTrue



<p>​Edel Ngo had provided me with excellent and professional services in response to the complicated enquiries I had regarding my CPF withdrawal. I always get very clear and professional clarifications. I am deeply impressed with her good quality of service and professionalism. It represents Singapore Government’s good quality and culture. Thanks, Singapore! Thanks, Ms Edel Ngo!</p>2018-10-26T16:00:00ZZHANG MIN
<p>​Nurul is a very friendly and helpful officer. She has clarified all my doubts on my CPF account, and guided me on how the funds will earn interest. I am delighted by her service. </p>2018-10-24T16:00:00ZA.P. BANGARU KUMAR
<p>​Anna is the epitome of excellent service. She is knowledgeable, patient, friendly, approachable and a great help to me on several issues. My visit to CPF was a one-stop service, where all my issues were resolved and I learnt new things as well.</p>2018-10-23T16:00:00ZAGGIE TEO
<p>​Chan Pei Wen spent a lot of time and energy providing me with very detailed introduction and explanation to my enquiry. It's so kind of her and I'm very grateful to her.</p>2018-10-22T16:00:00ZLIU YAN
<p>​Tricia has been very patient with all my queries. She efficiently delivered the information that I need for my CPF withdrawal.</p>2018-10-09T16:00:00ZMICHAEL
<p>​Jer Lin has a friendly and cheerful disposition that puts me at ease, and I am very happy to be served by her. She is professional in her responses to my questions, and offered good explanation with clear examples. Kudos to CPF for well-trained staff and keep up the good work. </p>2018-10-09T16:00:00ZCHOW HUP FOON
<p>​The reply to my inquiry was very informative and detailed. It's good to know that people can receive fast response and guidance for their CPF enquiries.</p>2018-10-08T16:00:00ZYULLYA YALADHARI
Iko Khoo is very patient and gave me all the information that I needed. When I arrived at CPF, I was feeling rather stressed and uncertain about my CPF queries. After speaking to Iko, she has clarified my doubts. Appreciate the effort and good service. 2018-09-27T16:00:00ZRAHMAH BTE MAHMOOD
<p>​Miss Chan Pei Wen gave comprehensive answers to my questions, and wrote with clarity and professionalism. Glad that CPF Board has executives like her to assist me in my queries. It makes engaging the CPF Board a pleasant experience and bodes well for the image of the Board. Keep up the good work.</p>2018-09-26T16:00:00ZFRANCIS
<p>​He is thorough with his explanation. He further breaks down my enquiry so that I get the right information.  Having such professional and knowledgeable staff on CPF matters has certainly made me gain confidence with CPF even further. Thank you, Desmond.</p>2018-09-23T16:00:00ZLEELA
<p>​Melvin is very friendly and knowledgeable. He has deep understanding of my questions and concerns, and I gained more clarity after my visit.</p>2018-09-16T16:00:00ZCHOON YOON CHEONG
<p>​Kady Koh is an asset to your organisation. I would like to commend her on her outstanding service. She was detailed in her advice to my queries, and was very patient during our interaction. Her professionalism and courteous disposition has definitely made my visit a pleasant one. Thank you and keep up the good work. </p>2018-09-13T16:00:00ZSHALIHIN BIN ABDULLAH
<p>The service provided was excellent. Jasmine's response was very timely and very courteous. She provided information that was clear and thorough. Appreciate her professionalism. Thank you!</p>2018-09-09T16:00:00ZMS TAN
<p>​I really appreciate Kirk Tan's succinct reply to my questions. He had gone beyond what I queried and had anticipated my other questions which needed to be answered. Credit to CPF for his training, but in my opinion, Kirk has a gift and talent in his composition ability and his knowledge of the English language. I wish to compliment him for such a letter. In fact I have downloaded his letter as an example to illustrate what a reply should be in form and substance. I couldn't have done a better job. CPF should acknowledge his work and a promotion is definitely recommended as I seldom see such good replies from Government agencies all over the world. It was such a pleasure dealing with CPF.</p>2018-09-02T16:00:00ZMR TONG
<p>​Very customer friendly. Timely. Useful. Anticipated life cycle situation and tailored  answers accordingly.</p>2018-08-30T16:00:00ZRENATO
<p>​Jaslyn explained to me after she had checked why my application for the Education Scheme was rejected. I was so worried but she was patient with me. A very polite and friendly staff. Keep up the good service. Thanks</p>2018-08-30T16:00:00ZLIM PEI LI
<p>​Nur Ashikin is a very pleasant and courteous officer. She was very clear and elaborate in her explanation to my queries. I have a better understanding of the schemes now. Great job!</p>2018-08-29T16:00:00ZLIM SIEW KHONG
<p>​Dewi was very patient with my queries and provided excellent service as she knew the urgency of my requests. Her sweet smile puts her customers at ease. Keep it up!</p>2018-08-27T16:00:00ZLIM BEE LENG
<p>​Jing Tong has displayed professionalism, discretion and great expertise to serve both my husband and myself. I am so glad that he has eased our issues with his clear explanation over our housing matters. </p>2018-08-24T16:00:00ZHALIFAH BINTE SUBAHAN
<p>​The customer service, provided by FAIZAH BINTE MAHMUD, exceeded my expectation. The detailed information, together with related documents & useful guide(s) given, have enabled me to make my CPF Retirement Withdrawal at Age 55 with ease. I personally thank her for the great & prompt service. Do keep it up. Thanks so much!</p>2018-08-20T16:00:00ZMR LEE
<p>​Reply was very helpful. With the link (to the form) provided,  I could simply print out the form, without having to go back to CPF website to search for it.</p>2018-08-09T16:00:00ZDR LIEW
<p>​Am so blessed to have met Jasmine Low, who went the extra mile to help me. Her smile and gentle ways made the service sweet and smooth for me. Keep up your heart of service and make CPF proud!</p>2018-08-03T16:00:00ZMR JOHN LEE
<p>​Jennifer is a very friendly and helpful person. She is able to anticipate my needs and advise me accordingly. She helped me apply for the Letter of Approval and advised that I would be able to withdraw cash from my account. Thank You for the great service!</p>2018-07-24T16:00:00ZMR WAHAB BIN MOHD
<p>​Nur Ashikin was extremely patient when she helped clarify my queries on CPF matters. I was enlightened by her clear explanation on the various CPF schemes. A valuable staff who is knowledgeable, informative and friendly.</p>2018-07-24T16:00:00ZMR LEE SIEW KEONG, JOHN
<p>​Alan had provided excellent advice on nomination matters. He was clear in his explanation and ensured that I understood the information correctly. Thank you for your professionalism and patience!</p>2018-07-24T16:00:00ZMS CHUA XIAO YING
<p>​I received amazing support consistently. Also, responses were prompt, very clear, thorough and answered all the questions asked... What else can one ask for…</p>2018-07-12T16:00:00ZMR DINESH
<p>​I want to take this opportunity to commend your Customer Service Executive, Chan Pei Wen. She is very helpful, diligent and assisted me in my queries with much enthusiasm (even after the second time I wrote back to enquire additional points). Both times she called (in fact, three times as I missed her first call during my meeting), she was patient and willing to listen to my queries and then gave me relevant explanations that I find useful. Thank you!</p>2018-07-12T16:00:00ZEDDIE
<p>​Prompt reply from CPF Madam Faizah. The clarification and direction with the form attached are clear and easy to understand. Thank you.</p>2018-07-05T16:00:00ZMR NG
<p>​Your staff is supremely helpful in rushing the acknowledgement letter in time for our appointment with ICA. Awesome!</p>2018-07-02T16:00:00ZALEX
<p>​She provided the information required in a very prompt and helpful manner. She had shown willingness to go beyond if help is needed. Good work and please pass my sincere thanks to Ms Karen Huang.</p>2018-06-29T16:00:00ZMR LEONG
<p>​Josephine has patiently assisted me in the nomination process. She ensured that the details in the form were accurate. She is always smiling and her explanation was clear. My heartfelt appreciation to her for her assistance.</p>2018-06-26T16:00:00ZNEO YAM HOON
<p>​Connie attended to my queries patiently. She was courteous, soft-spoken, and clear in her explanation. She was pleasant to speak to, and I appreciate her helpfulness.</p>2018-06-26T16:00:00ZSOON YAM BOCK
<p>​I'm satisfied with the email response by the officer. She was able to address my concerns and had taken the extra initiative of pointing out where I can download the e-form.</p>2018-06-24T16:00:00ZMS EE
<p>​Clemmie is very patient and customer oriented. She is knowledgeable and able to customise advice to customers accordingly. She even consoled me on the passing of my brother. A good customer service personnel and an important asset.</p>2018-06-21T16:00:00ZCHOO MEW FUN
<p>​I would like to express my appreciation to Miss Amanda Seet Jing Ying . She provided me with very satisfactory answers on the CPF Investment Scheme. She has a very good service mind-set. Thank you again.</p>2018-06-04T16:00:00ZMR LIEW
<p>​Among all government agencies I worked with on my various business inquires for more than 20 years, CPF Board has always been the best agency in terms of response time and clarity of information furnished. With your great support and guidance on the CPF regulations, we are able to complete our internal processes efficiently. Thank you very much to all officers who have served us well.</p>2018-06-03T16:00:00ZFELICE
I would like to compliment Mr Gavin Sum on his excellent service when I called earlier. Gavin had empathises and actively listen to my feedback, rationalising the policy to me and made me understand the scheme better. I am appreciative of his professionalism and hope that he be recognised of his good work. 2018-05-22T16:00:00ZMR ONG
Kenny has gone the extra mile to explain the benefits of the retirement account. He is patient, dedicated and an officer who adheres to high service standards.2018-05-21T16:00:00ZJOYCE LIM POH GEK
Ms Edel Ngo Xuan Yun had provided clear and speedy advice. Based on her advice, I have successfully submitted my application for full withdrawal of my CPF balance. Overall, Edel and CPF Board have provided me with effective and delightful service. Keep up the good work, Edel. Cheerios...2018-05-20T16:00:00ZMS TENG
<p>​Charlene is very professional, knowledgeable and a great communicator. She went the extra mile and ensured that I am clear about CPF processes and procedures.</p>2018-05-19T16:00:00ZWONG TZE LING
Staff handling my enquiry by phone and email are knowledgeable and helpful. No pushing around on transaction. Truly practising no wrong door policy effectively.2018-05-18T16:00:00ZMR PITT
Absolutely friendly and helpful. It makes a complex issue seemingly simple. I can have 100% reliance for informed decision making. Many thanks.2018-05-17T16:00:00ZKIAN KOK
Shanny is attentive, knowledgeable, patient, helpful and provided good solutions on my CPF withdrawal requirement and process. Appreciate the excellent service that went beyond my expectations.2018-05-16T16:00:00ZLEONG SUE JEAN
I was hesitant at first as my request was unique and not something you would encounter on a day to day basis. Not only did she reply within the three-day charter, the reply was both comprehensive and friendly. Kudos! Keep it up, Tricia!2018-04-29T16:00:00ZMR AHMED
Miss Begum spent almost an hour, if not more, guiding/helping me step by step from the beginning till the end, on how to complete the online form over the phone. She was extremely patient and very professional. At the same time, she was very polite and respectful. She definitely deserves a promotion! Good work, Miss Begum2018-04-26T16:00:00ZMR CHANDRU
​The information she provided is very precise. Relevant links are also provided for detailed reference, which I find very useful. Thank you so much for the speedy reply too. I am hoping to see more customer service officers like herself.2018-04-25T16:00:00ZMDM WONG
<p>​I am very satisfied with Yvonne Lim Wee Leng’s  service on my CPF matters.  She writes very clearly with understanding. Once again, thank you so much for the details.</p>2018-04-24T16:00:00ZMS THIEN
Grace is a very good listener. She is efficient, clear in her explanation and very patient. She highlighted the areas for my consideration and I am able to grasp her explanation very easily. 2018-04-23T16:00:00ZFLORENCE KOH LAY HOON
<p>​Bhavani has a very cheerful and helpful disposition. She was thorough in her responses to my queries, and I now have a much clearer understanding of my CPF monies. She assisted me with the paperwork for all my transactions, and I am pleased with her prompt and efficient service. </p>2018-04-16T16:00:00ZLOH NIN KWANG
Shu ling has been very friendly, helpful and patient in answering to our queries. She guided us with the nomination process and enlightened us on other retirement related issues. Her sincerity and genuine concern is commendable.2018-04-11T16:00:00ZPEARLY CHAI AI CHOO

Your session will be terminated soon. Click 'OK' to continue or 'Cancel' to Logout.


Your screen width is too small to display

Please adjust the width of your browser or use a desktop machine for a better web experience.

Thank you.