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ComplimentsCompliments<p>Thank you for your compliments. We strive to provide you with a positive experience in your interactions with CPF Board. Your kind words spur us to continue delivering excellent services to our members.</p><p> <br>Your compliments and feedback are important to us. Help us improve our service by <a href="https://www.cpf.gov.sg/surveys/lists/my%20cpf%20online%20services%20survey/newform.aspx" target="_blank">providing a compliment or feedback</a>.</p>TrueTrueTrue

 

 

<font face="Calibri" size="3"><font face="Calibri" size="3"><p>I would like to commend Ms Jace Chen from the Private Properties Section, Housing Schemes Department, for her excellent and professional advice that she provided to me on the matter of my wife's CPF OA usage for full redemption of our matrimonial home loan. Ms Chen is prompt in handling my queries despite her workload. And I noticed she also stayed beyond office hours to help attend to queries. Her commitment and dedication reflect very well on CPF Board and she is truly an asset for the organisation. She indeed serves with distinction. </p></font></font>2019-10-21T16:00:00ZRASID
Ivan was very clear in understanding our purpose for the visit. He ensured our doubts were fully clarified. His explanation was clear. Very professional attitude! Thanks. 2019-04-28T16:00:00ZDAVID CHUNG
Hi, Sorry that I took so long to provide this feedback. Jasper had been extremely professional and patient in answering all my concerns and I am beyond satisfied with his service. Thanks for all your responses many times, when I continued to email you with questions after questions, Jasper. 2019-04-27T16:00:00ZLIN
Noraishah was very courteous, meticulous and professional in clarifying my doubts. Her knowledge in housing and CPF matters is highly commendable. She took the time to explain in detail on how the CPF monies would be used for the purchase of my house. 2019-04-21T16:00:00ZSTEVEN QUEK
Katrine was very helpful, friendly and sensitive to our needs. She embodies the traits of what a service personnel should be. Her disposition and proactiveness should be commended. Great smile too! 2019-04-17T16:00:00ZTAN LEONG KIAT
Christina, the staff whom I talked with, was very professional and understanding. She understood the situation and solved the problem instantly. She helped to connect the clinic’s staff with the department in charge and verified the process. This was a big help to me that day. 2019-04-11T16:00:00ZMS DANG
From personal viewpoint & services rendered by Ms Chan Pei Wen, CPF has placed in position a good & skilled worker who services the people's needs. Secondly, she should be the role model to those who are in the frontline to service the people in Singapore. And lastly, her experience could be an inspiration to other colleagues, for the better service to Singaporeans.2019-04-10T16:00:00ZWEEJIN
I continue to be impressed by: 1. The promptness of response 2. The information communicated to me by email 3. The preservation of confidentiality in the communications 4. The feeling that I am actually talking to a real person and not just a random reply from different people.2019-04-08T16:00:00ZWYE MUN
1. Very good customer service. 2. Replied my email within the stipulated time frame. 3. Very informative and has answered all my questions.2019-04-02T16:00:00ZMS SOO
<p>​Fatehana was very patient and careful with my enquiries. I was confused when I first came, but I left feeling very satisfied with her professional service. Thank you. </p>2019-03-27T16:00:00ZSEK CHEE WAH
<p>​I am more than satisfied with the service provided by Nurul Ain Bte Mohamed Shah. I think her service is excellent and I hope more officers from the Civil Service would respond to email enquiries like she did. Nurul's replies to me were prompt and clear. Instead of merely re-quoting the policy which I found to be a little confusing, she addressed all my specific questions to the point. No beating around the bush or giving vague answers which can be tiring to read, without directly addressing the issue. Even when I had additional queries on income tax reliefs for topping up my Retirement Account, she again answered them quickly and precisely. Subsequently, she followed up with a hard copy letter to me just to protect my personal data from being released by email. CPF Board should be proud to have such a fine executive fronting customer service. This is the place where public’s perception of CPF Board is formed. Please keep it up!</p>2019-03-26T16:00:00ZMR LO
<p>​Charles Adam Lim is attentive and provided clear explanation to my queries. I had a much better understanding of CPF policies after his explanation. Good job!</p>2019-03-21T16:00:00ZLER WEE KWANG
I am very impressed by the detailed responses which addressed every facet of my concerns. Your officers are courteous in their replies and demonstrate an exemplary level of professionalism. Well done CPF Board, thank you so much.2019-03-21T16:00:00ZMR SEOW
Dewi is very patient and helpful. She answered my queries and cleared all my doubts. She raised awareness on housing refund, which we were not aware of prior. She has a pleasant disposition, and we are pleased with her service. Thank you.2019-03-19T16:00:00ZGERARDINE MARY TAN
I was so impressed with your CPF Customer Service Executive, Desmond Kristy. He was so prompt and kind in guiding me and even called to help me out. I really would like to show my sincere appreciation and kind thanks to Desmond Kristy for the excellent and timely helpfulness. Great Service and positive attitude in reaching out when needed! I have been thinking quite some time to send my appreciation but somehow could not do so in time and I am so happy that CPF sent me this email. These are great, sincere, nice and dedicated Executives making all our interactions so meaningful and happy!2019-02-28T16:00:00ZSIVAKUMAR
<p>​Email explaining my enquiry was clear to the point. Very good customer service and follow up. Thanks!</p>2019-02-27T16:00:00ZMR LIM
<p>​When CPF members go in person for enquiries, it is usually important matters that affect our current or future long term financial plans, and we need Double -confirmation from CPF staff to provide correct and accurate information. This will help us make better and fast/urgent decisions especially when we need to purchase a home or provide more for our parents via CPF top up schemes. Ms Ngo was very patient and ensured all my questions were answered accurately. My questions were pertaining to percentage of CPF usage for older HDB flats (44 years flat) for my age of 51 and if I can utilise CPF for stamp duties/conveyancing fees. The assured answers helped me to make important financial calculations/decision to place a deposit on a HDB resale flat on the same day afternoon. If all applications go smoothly, I’ll be collecting my keys to the flat in April 2019. </p>2019-02-27T16:00:00ZMISS TEE
<p>​Chun Yang was very patient with my queries. He is knowledgeable, personable and went his way to address my questions. Very impressed with his services. Thank You!</p>2019-02-25T16:00:00ZCHNG EAM BENG
<p>​Melvin took the extra effort in answering all my queries, even though I was late for my appointment. I did not need to arrange for another trip. Many thanks to Melvin. Excellent job!</p>2019-02-24T16:00:00ZCHIA TOONG SHING
<p>​Shima has been very polite and patient with my mother’s enquiries. My mother had many questions, and Shima ensured her explanation to the questions were clear. Her attitude deserves a thumbs-up. Keep it up!</p>2019-02-17T16:00:00ZLIM KIM CHOO
Excellent service from CPF. Took a little longer but given the CNY holiday period, I am quite happy to receive a reply in 5 days. Most importantly it is up to the point and no references to internet or portal or template-based response. Appreciate the good work.2019-02-14T16:00:00ZMR SRIKRISHNA
Bryan is very knowledgeable and proactive in anticipating client requirements. His explanation was so clear that I would be able to assist my family members with their issues. I am grateful and would like to sincerely thank him for his professional advice.2019-01-22T16:00:00ZYOLIND CHAN PO HENG
<p>​Yuna was such a great help in providing the answers to all my questions. I really appreciate her patience and pleasant disposition.  She is indeed a great asset to your organisation. </p>2019-01-22T16:00:00ZANITA TAN CHUN LAY
<p>​Michelle is a very pleasant and courteous officer. She was attentive to my enquiries and provided me with clear explanation on CPF Life plan. I have a much better understanding now. Well done!</p>2019-01-21T16:00:00ZLIM SIEW KHENG
<p>​The CPF staff is very responsible. Since I am abroad, CPF staff Amanda Seet (Ms) have communicated with me and patiently clarified my queries many times. Thank you!</p>2019-01-15T16:00:00ZMS JIANG LI
<p>​The information given was comprehensive and the tone was approachable. I was able to ask follow-up questions easily, which were satisfactorily answered.</p>2019-01-12T16:00:00ZMS WONG
<p>​Very polite, courteous, and helpful staff who answered all my queries.</p>2019-01-10T16:00:00ZMR NG
<p>​Many thanks to Ms Chan Pei Wen for her patience, assistance and advice. My questions of many years were finally resolved. I'm a senior member with many questions but Ms Chan took time and effort to answer all of them very well. I wrote in many times with all sorts of questions but Ms Chan answered all of them clearly. She never ever makes me feel like an "old useless" senior Singaporean who is past active employment and yet still asking so many questions. Thanks again, Ms Chan Pei Wen for going the many extra miles for a senior Singaporean like me. </p>2019-01-10T16:00:00ZMR TAN TS
<p>​Helpful and very detailed information. Guided me on the steps to follow and the procedures accordingly. Thank you and much appreciated. Keep up the good work!</p>2019-01-02T16:00:00ZMR KONG
<p>​The clarification provided by Jerome enabled me to make an informed decision regarding the withdrawal of CPF funds (after 55).</p>2018-12-28T16:00:00ZMR ACHUTHAN
<p>​Sarah Wong went above and beyond with helpful information on a somewhat complicated explanation of MediShield premium top-up requirements. I have worked as a customer service supervisor in the past and know great service when it is tendered. Ms Wong did a great job. Pass my thanks to her...and the management team for fostering such great service. Best wishes for a happy, healthy and prosperous new year!</p>2018-12-26T16:00:00ZMR MCNAMARA
Ms Ng anticipated my query on property financing using CPF very well, and provided prompt response to clarify my doubts in a clear and concise manner. The friendly tone of her email is also heartening to read. Many thanks, thumbs up!2018-12-25T16:00:00ZMS KOCK
Aaron displayed high levels of professionalism and patience. He is a strong communicator and was able to answer all my questions with clarity. I also appreciate the additional pointers he provided to help me obtain a more comprehensive understanding on my options. Aaron is truly a great asset to CPF!2018-12-23T16:00:00ZANITA TAN
Ms Sarah took the time to read my request and replied promptly to all my requests. She guided and gave additional useful information about my queries too. Thank you so much for this.2018-12-23T16:00:00ZMS LIM
CPF is very fortunate to have a staff like J S Rosanah, who is very customer-centric. The tone of her email shows that she has empathy towards members of the public. She gives excellent service with clear and unambiguous instructions while being highly professional at the same time. Keep it up, Rosanah!2018-12-20T16:00:00ZMR MUSTAFA
Prompt and timely information provided in a succinct manner. Very high level of service quality. Please keep up the great work.2018-12-14T16:00:00ZMR HARPREET
​Charles is very professional and helpful. He provided in-depth advice and clarification on my queries, which enabled me in making informed decisions. The entire interaction was very pleasant and comfortable. Thank you for your excellent service!2018-12-13T16:00:00ZLEE CHOON KIAT
<p>​Flannery is an excellent communicator. He provided comprehensive advice to my multiple queries on retirement matters. Good work! It was indeed a very pleasant experience. </p>2018-12-11T16:00:00ZTAN GUAT HOON
<p>​Jasmine was very helpful and friendly. She's also very knowledgeable. She was able to answer all my queries.</p>2018-11-29T16:00:00ZMR HOW
<p>​The CPF staff is well-informed and articulated in solving the issue. I am satisfied.</p>2018-11-28T16:00:00ZMR MANGALAM
<p>​Ms Cindy Tan was very professional and efficient in explaining to me what I wanted to find out about my CPF funds. Within a short time, everything was done and I walked away feeling very happy.</p>2018-11-20T16:00:00ZMDM IRENE KOH SAY CHENG
<p>​The officer patiently explained to me the details regarding termination of Medishield Premium. She advised me to download the relevant form, fill in the particulars and send it with supporting documents. She has cleared all my doubts carefully and sympathetically.</p>2018-11-15T16:00:00ZMS GEETHA
<p>​Your service is excellent. With dedicated, friendly and well-trained staff, it made all the difference. All my problems have been solved.</p>2018-11-15T16:00:00ZMR MOHD SAID LATIP
<p>​Ms. Seet’s response was prompt, timely and informative. The information from her has resolved my follow-up question. I am very satisfied with the level of service from her. Thank you.</p>2018-11-11T16:00:00ZMR EGGELHOEFER
I was attended to by Mr Christopher Teo. His explanation was simple and clear which helped to clear many of my doubts. He was also proactively suggesting possible solutions to address to my situation which I found his service very differentiated and helpful. 2018-11-06T16:00:00ZMR SADANAND VARMA
<p>​Edel Ngo had provided me with excellent and professional services in response to the complicated enquiries I had regarding my CPF withdrawal. I always get very clear and professional clarifications. I am deeply impressed with her good quality of service and professionalism. It represents Singapore Government’s good quality and culture. Thanks, Singapore! Thanks, Ms Edel Ngo!</p>2018-10-26T16:00:00ZZHANG MIN
<p>​Nurul is a very friendly and helpful officer. She has clarified all my doubts on my CPF account, and guided me on how the funds will earn interest. I am delighted by her service. </p>2018-10-24T16:00:00ZA.P. BANGARU KUMAR
<p>​Anna is the epitome of excellent service. She is knowledgeable, patient, friendly, approachable and a great help to me on several issues. My visit to CPF was a one-stop service, where all my issues were resolved and I learnt new things as well.</p>2018-10-23T16:00:00ZAGGIE TEO
<p>​Chan Pei Wen spent a lot of time and energy providing me with very detailed introduction and explanation to my enquiry. It's so kind of her and I'm very grateful to her.</p>2018-10-22T16:00:00ZLIU YAN
<p>​Tricia has been very patient with all my queries. She efficiently delivered the information that I need for my CPF withdrawal.</p>2018-10-09T16:00:00ZMICHAEL

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